Docsity
Log inSign up
Docsity
Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity

Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan

Guidelines and tips
Guidelines and tips
Sell on Docsity
Sell on Docsity
Log inSign up

Prepare for your exams

Study with the several resources on Docsity

Find documents

Prepare for your exams with the study notes shared by other students like you on Docsity

Search Store documents

The best documents sold by students who completed their studies

Search through all study resources
Docsity AINEW

Summarize your documents, ask them questions, convert them into quizzes and concept maps

Explore questions

Clear up your doubts by reading the answers to questions asked by your fellow students

Earn points to download

Earn points by helping other students or get them with a premium plan

Share documents
download point icon20 Points

For each uploaded document

Answer questions
download point icon5 Points

For each given answer (max 1 per day)

All the ways to get free points
Get points immediately

Choose a premium plan with all the points you need

Study Opportunities

Choose your next study program

Get in touch with the best universities in the world. Search through thousands of universities and official partners

Community

Ask the community

Ask the community for help and clear up your study doubts

University Rankings

Discover the best universities in your country according to Docsity users

Free resources

Our save-the-student-ebooks!

Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors

From our blog

Exams and Study
Go to the blog

1.1 Introduction to Human Resource Management, Study notes of Human Resource Management

Birkbeck, University of LondonHuman Resource Management

Definition: It is the planning, organising, directing & controlling of the procurement, development, compensation, integration, maintenance and separation of ...

Typology: Study notes

2021/2022

Uploaded on 09/27/2022

rogerpapa
rogerpapa 🇮🇳

4.5

(11)

223 documents

1 / 6

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
Chapter 1- Introduction to Human Resource Management
Prepared by: Sarika Joshi
1.1 Introduction to Human Resource Management
Human Resource Management is a management function that helps managers to
Acquire: Recruit and Select
Develop: Train and develop
Motivation- Financial and Non- Financial
Maintain: Compensation, Safety measures etc.
HRM is concerned with the peoples’ dimension in the organisations.
Definition: It is the planning, organising, directing & controlling of the procurement,
development, compensation, integration, maintenance and separation of human resources to
the end that individual organizational & social objectives are accomplished.
Nature and Characteristics of HRM
⚫ HRM deals with the functions of planning, organizing, staffing, directing and
controlling the manpower of the org. to achieve the goals.
⚫ It is a continuous process of enhancing the personality of an individual on the job as
well as off the job, deals with the overall growth
⚫ HR to be treated as an asset which has the potential for growth and not just as a
commodity of exchange.
⚫ HR is molded, controlled and directed in a way to achieve the goals and benefit the
organization and the individual.
⚫ HR is concerned with recruitment, remuneration, promotions, incentives, industrial
relations etc.
Importance of HR
⚫ Making maximum utilization of resources in an effective way and paying a reasonable
compensation.
⚫ Maintaining a balance between the jobs available and the jobseekers, according to the
qualifications.
⚫ Eliminate improper use of HR
⚫ Providing suitable & most productive employment which gives job satisfaction.
⚫ Provide healthy work relationships, so that the work is effectively performed.
⚫ Maintaining the dignity of the employees as human beings.
⚫ Improving the employees working skills and capacity.
pf3
pf4
pf5

Partial preview of the text

Download 1.1 Introduction to Human Resource Management and more Study notes Human Resource Management in PDF only on Docsity!

1.1 Introduction to Human Resource Management

Human Resource Management is a management function that helps managers to Acquire: Recruit and Select Develop: Train and develop Motivation- Financial and Non- Financial Maintain: Compensation, Safety measures etc. HRM is concerned with the peoples’ dimension in the organisations. Definition: It is the planning, organising, directing & controlling of the procurement, development, compensation, integration, maintenance and separation of human resources to the end that individual organizational & social objectives are accomplished. Nature and Characteristics of HRM ⚫ HRM deals with the functions of planning, organizing, staffing, directing and controlling the manpower of the org. to achieve the goals. ⚫ It is a continuous process of enhancing the personality of an individual on the job as well as off the job, deals with the overall growth ⚫ HR to be treated as an asset which has the potential for growth and not just as a commodity of exchange. ⚫ HR is molded, controlled and directed in a way to achieve the goals and benefit the organization and the individual. ⚫ HR is concerned with recruitment, remuneration, promotions, incentives, industrial relations etc. Importance of HR ⚫ Making maximum utilization of resources in an effective way and paying a reasonable compensation. ⚫ Maintaining a balance between the jobs available and the jobseekers, according to the qualifications. ⚫ Eliminate improper use of HR ⚫ Providing suitable & most productive employment which gives job satisfaction. ⚫ Provide healthy work relationships, so that the work is effectively performed. ⚫ Maintaining the dignity of the employees as human beings. ⚫ Improving the employees working skills and capacity.

⚫ Providing maximum opportunities for development. ⚫ Proper allocation of work to people and avoiding wrong postings. ⚫ Creating right attitude among the employees through effective motivation Need for HRM in Service Industry In services the time period between the demand & its compliance is short. In services there is face to face interaction, satisfy special guest needs and respond correctly. A service is consumed immediately.eg. A meal

  • It is largely based on the reputation & word of mouth publicity.
  • They are perishable; revenue for a cover not sold in a restaurant at meal time is lost forever.
  • The skill of those providing the services is crucial to the purchase experience.
  • It is difficult to standardize them. People who deliver it may vary in their attitudes.
  • They are expensive, the greater the skill of the server, the costlier it is. The server has to be present all the time, irrespective of the customers. Qualities of a Human Resource Manager The important quality to deal successfully wit people who have likes dislikes, whims and fancies, who favour some and are prejudiced against others. He has to deal with workers who refuse to see reason and who believe that violence pays, and nothing else does. The other qualities are as follows:
  1. Fairness and firmness : He should be fair in matters of promotions, demotions, transfers, layoffs, and be firm in enforcing discipline.
  2. Tact and Resourcefulness : He must be tactful in dealing with difficult situations. Tact implies determining what is good and fair in trying conditions, and skill in dealing with the most dealing situations. He must be resourceful, should have an open mind and an objectivity to tackle a difficult matter.
  3. Sympathy and consideration : He must be guided by sympathetic attitude towards employee demands. True, several of the demands are unreasonable, but patient listening, open mind, and concern for employees’ welfare make recalcitrant workers relent.
  1. Controlling - After planning, organizing, and directing, the actual performance of employees is checked, verified, and compared with the plans. If the actual performance is found deviated from the plan, control measures are required to be taken. The Operative functions of Human resource Management are as follows: 1. Recruitment and Selection - Recruitment of candidates is the function preceding the selection, which brings the pool of prospective candidates for the organization so that the management can select the right candidate from this pool. 2. Job Analysis and Design - Job analysis is the process of describing the nature of a job and specifying the human requirements like qualification, skills, and work experience to perform that job. Job design aims at outlining and organizing tasks, duties, and responsibilities into a single unit of work for the achievement of certain objectives. 3. Performance Appraisal - Human resource professionals are required to perform this function to ensure that the performance of employee is at acceptable level. 4. Training and Development - This function of human resource management helps the employees to acquire skills and knowledge to perform their jobs effectively. Training an development programs are organized for both new and existing employees. Employees are prepared for higher level responsibilities through training and development. 5. Wage and Salary Administration - Human resource management determines what is to be paid for different type of jobs. Human resource management decides employees compensation which includes - wage administration, salary administration, incentives, bonuses, fringe benefits, and etc,. 6. Employee Welfare - This function refers to various services, benefits, and facilities that are provided to employees for their well being. 7. Maintenance - Human resource is considered as asset for the organization. Employee turnover is not considered good for the organization. Human resource management always try to keep their best performing employees with the organization. 8. Labour Relations - This function refers to the interaction of human resource management with employees who are represented by a trade union. Employees comes together and forms an union to obtain more voice in decisions affecting wage, benefits, working condition, etc,. 9. Personnel Research - Personnel researches are done by human resource management to gather employees' opinions on wages and salaries, promotions, working conditions, welfare activities, leadership, etc,. Such researches helps in understanding employees satisfaction, employees turnover, employee termination, etc,. 10. Personnel Record - This function involves recording, maintaining, and retrieving employee related information like - application forms, employment history, working hours,

earnings, employee absents and presents, employee turnover and other other data related to employees. The Advisory functions of HRM are as follows: Human Resource Management is expert in managing human resources and so can give advice on matters related to human resources of the organization. Human Resource Management can offer advice to:

1. Advised to Top Management Personnel manager advises the top management in formulation and evaluation of personnel programs, policies, and procedures. 2. Advised to Departmental Heads Personnel manager advises the the heads of various departments on matters such as manpower planning, job analysis, job design, recruitment, selection, placement, training, performance appraisal, etc 1.3 Role of Human Resource Manager in Service Industry In the hospitality industry, one of the greatest difficulties is employee retention and satisfaction. Reputation makes or breaks businesses in the hospitality industry, and with customer service as the crux of the industry, the employees are on the front lines. This makes the role of human resources critical to hospitality industry businesses. HR in the Hospitality Industry Human resource managers oversee the recruiting, interviewing and hiring of staff and serve as the bridge between management and employees. In the hospitality industry, HR must not only cultivate a skilled and dedicated talent pool but also retain it in a demanding job field. Human resource managers direct the administrative functions of the business. While it takes many others to implement these functions, HR looks to attract, motivate and place employees in the best-fitting positions. When employees are happy and motivated, they provide the desired level of customer service required for the business's success. HR in the hospitality industry plays an essential role: HR keeps employees happy so that they maintain the excellent reputation of the business and keeps customers happy by ensuring employees behave appropriately and according to company policy. Unique HR Challenges in Hospitality Positions in the hospitality industry are usually hourly rather than salaried, making employee retention challenging to maintain. Employees work long hours, including nights, weekends and holidays. Additionally, customer-facing positions come with their own set of unique challenges.