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3CX BASIC CERTIFIED ENGINEER V18 EXAM
2025 /ACTUAL EXAM WITH CORRECT SOLUTIONS/A
GRADED
Topic: 3CX Apps & Provisioning IP Phones
Q1: The Remote Location where a 3CX SBC is Installed does not require a Static Public IP Answer: False Correct Answer True Q2: Polls can be created by the organizer of a 3CX Video Conference Correct Answer: True Q3: An administrator can provision a 3CX mobile app for an employee using the QR code found in the management console Correct Answer: True Q4: Up to 20 System extensions (Queues, Digital Receptionist, Ring Groups) can be added to 3CX SMB Answer: True Correct Answer: False
Topic: SIP Trunks
Q5: When using a Generic VOIP Provider, 3CX Technical Support is available to troubleshoot this trunk forall issues pertaining to this provider Answer: True Correct Answer: False Q5: The Name given to an inbound rule will show on the user’s Apps when they make an outgoing call toexternal numbers. Correct Answer: False
Topic: 3CX Apps & Provisioning IP Phones
Q6: Provisioning is a term used, amongst other things, when IP phones load a predefined configurationfile Correct Answer: True
Topic: Call handling
Q7: Agents in Call queues can be automatically logged out based on the time of the day Correct Answer: True
Topic: SIP Trunks
Q8: A maximum of 4 SIP Trunks can be configured on a 3CX SMB edition of 3CX
Topic: 3CX Apps & Provisioning IP Phones
Q9: Supported IP Phones connecting via a 3CX SBC can be provisioned using the PnP provisioning method Correct Answer: True
Topic: Setup your Team
Q10: Holidays on 3CX can be configured to repeat on an annual basis Correct Answer: True
Topic: Messaging
Q11: Agents can transfer chats to other agents in their queue only Answer: True Correct Answer: False
Topic: 3CX Free/SMB & Hosted By 3CX
Q12: The only way a SIP trunk can be configured, for the 3CX Free/SMB is from the deployment wizard Correct Answer: False
Topic: 3CX Apps & Provisioning IP Phones
Q13: The latest Supported & recommended firmware for the supported IP phones will be downloadedautomatically by the 3CX Server Correct Answer: True
Topic: Call handling
Q14: An agent can be polled for multiple queue calls at the same time Correct Answer: True Q15: The fewest answered polling strategy distributes calls to agents based on how many calls each hasanswered. The number of answered calls of agents is automatically reset every day at midnight only Answer: True Correct Answer: False
Topic: Setup your Team
Q16: With the group, right can manage the company phonebook. A user can alter the company’s phonebook from their 3CX Client Windows Answer: True
SIP Trunks
Q27: You should not create extensions with numbers that are also emergency numbers in the countrythat the 3CX is operating Correct Answer: False
Call handling
Q28: A queue manager has the ability to see the queue, even if they are not an agent of the queue Correct Answer: True
Setup your Team
Q29: Extension exception rules cannot be configured to apply only to certain days of the week
