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Insights into the findings of a qualitative research study conducted on ELTT course 10: Writing Up Qualitative Research, focusing on its impact, contributions to the literature on computer assisted language learning and teaching, and the learning experiences of participants. The study also discusses the importance of previous teaching experience and recommendations for DELTA validating body, course providers, and prospective trainees.
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Tony Lynch English Language Teaching Centre
Task 5.
Do you cycle? Do you know what ‘freewheeling’ is? If not, see whether anybody else in the class does.
Then read Silverman’s comments (below) on what the point of the final thesis chapter is.
Since all reports, including dissertations seem to end with a set of ‘conclusions’, you cannot finally let go until your concluding chapter is written.
Having cycled painfully to the top of the hill, the great temptation at this point is to relax and freewheel down to the finish. In practice, such relaxation of effort is reflected in the all too common ‘summaries’ found in the final chapter of dissertations.
Although summaries are often quite useful devices at the end of the data analysis chapters, I suggest that you should never write a summary as your concluding chapter. If you readers need a summary at this point, then your macrostructure is not in place. If it is in place, then what you have said should already be crystal clear. So resist the temptation of a final downhill freewheel.
But do you even need a final chapter? Cannot your thesis stop after you have finished your data analysis?
Think of a musical example. Classical symphonies typically end with a fast movement marked allegro or presto. Rather than a mere recapitulation of earlier themes, they take them up and develop them still more. As such, they seem designed to provide listeners with some of the most stimulating material in the composition. So your final chapter is, indeed, necessary. But it should function to stimulate your readers by demonstrating how your research has stimulated you. (Silverman 2000: 250, my emphasis)
In the most general terms [your final chapter] is a discussion as to why and in what way… the theory you started with is now different as a result of your research work. Thus your successors (who include, of course, yourself) now face a different situation when determining what their research work should be, since they now have to take account of your work.
Task 5.
Can you be your own successor? How?
Tony Lynch English Language Teaching Centre
Task 5.
Below are the headings of the final chapters of three qualitative theses. Compare them with the
quantitative elements listed by Hopkins and Dudley-Evans.
What additional components can you find in the qualitative theses?
8.1 Research questions and main findings of the study 8.1. 1 Classroom discourse “layers” and discourse worlds 8.1.2 Characteristics of stages of the lesson 8.1.3 Participant perceptions of rights and responsibilities 8.2 Relationship to previous research 8.3 Limitations of the study
7.1 Conclusions 7.2 Limitations of the study 7.3 Professional recommendations 7.4 Autobiographical reflection
8. Review of the research and implications for receptionist training 8.0 Introduction 8.1 Review of the research 8.1.1 Attitudes of subjects 8.1.2 Method of data collection 8.1.3 Problems during data collection 8.1.4 Problems resulting from the research design 8.1.5 Performance of researcher 8.1.6 Summary 8.2 Social meaning in front-desk discourse 8.3 Receptionist training 8.3.1 Feedback sessions 8.3.2 Recommendations for training 8.4 Future directions 8.5 Conclusion
Tony Lynch English Language Teaching Centre
These findings are broadly in line / harmony with those of researchers such as… These findings are consistent with previous research The findings run counter to the conventional / widely expressed view that... My findings are (to some extent) at odds with those of… Although these findings are generally compatible with … there are several areas in which they differ from…
(Task 5.5 is linked with this section)
Some common expressions for stating limitations of research scope:
I should stress that my study has been primarily concerned with... My/This analysis has concentrated/focused on… The findings of my study are restricted/limited to… I have addressed only the issue/influence/role of… I should make clear that I have deliberately/intentionally not…
Typical openings for stating that certain conclusions should not be drawn:
However, the findings of my study do not imply that… My findings cannot / should not be taken / read as evidence for… Unfortunately, the nature of my data does not allow me/us to determine whether… The lack of… means that we cannot be certain/sure that…
(adapted from Swales & Feak 2012: 372)
(Fill in this box as part of Task 5.6)
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My study offers suggestive evidence for … The study appears to support the argument for a change in... On the face of it, this would suggest that X may be an important factor in… If the tentative conclusions of my study are confirmed by… then there will be a case for…
For future research:
I think possible areas for further research / investigation include... Future research into… should / might usefully focus in particular on.. in other contexts. One avenue for further study would be research into the specific… Without further research into... it will not be possible to… It is important / relevant to investigate (whether)...
For future action/policy:
Tony Lynch English Language Teaching Centre
Task 5.5: Relating to previous research
In the thesis extract below, the student relies a great deal on the hedging verbseem. Can you think of ways of using alternative expressions for the cases highlighted, in order to add variety and reduce the level of repetition in the text?
8.2 Relationship to previous research
This section will give a brief overview of the findings of the study and their relationship to previous work in
these areas.
In terms of the first research question, which looked at the issue of “layers” of classroom discourse, the findings
of this study seem to build in particular on the work of some of the researchers reviewed in Chapter 3. Many of
these studies characterise classroom discourse in terms of functions, and the concept of the classroom-rooted
and non-classroom variety of discourse is present in more than one analysis, as discussed in Chapter 5. The
findings of Chapter 6, in the investigation of the second research question, looked at the features of the stages on
the lesson, in particular the plenary checking stage and IRF discourse. The notion of the spontaneous
contributions within IRF cycles seems to echo Erickson’s (1982) notion of spontaneity and ritual in classroom
discourse. White & Lighbown’s (1984) finding that questions are frequent in classroom discourse seems to be
borne out by the prevalence of checking sequences in the data, with their dependence on questions. Likewise,
the existence of question types seems to be confirmed in the data, which exhibits both display and referential
questions. White & Lightbown’s (1984) finding that teachers tend to repeat and rephrase questions seems to ring
true in the analysis of instructions in this study. The analysis of the data in relation to the third research question,
and the issue of subgroup activity during plenary and groupwork, seems to follow closely on from Hancock
(1998), with his notion of off-record discourse. Slimani’s findings as regards the diversity of perceptions of
salience seem to be borne out in this study, which shows some students more focused on vocabulary, for
example, while others are more focused on interaction.
One of the main concepts from earlier work which has been applied to this study is that of the discourse world
(Edmondson 1984). This concept has proved to be a useful one in the description of the layers of classroom
discourse identified in the data. More generally, the findings of Chapter 7 seem to back up the various assertions
in the literature that participants do seem to make an active contribution to the ongoing process. Their
engagement in individual and subgroup activities makes a contribution to the overall process, as does task
adaptation and spontaneous contributions. Reluctance to interact may require the teacher to give a further
instruction, again influencing the overall process of classroom communication.
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Task 5.6: Problems arising during the research
In qualitative studies the researcher is expected to be open about difficulties which came up in the research process and to comment on how they were dealt with. This is much less common on quantitative research, where control over the research instruments is seen as a requirement. The extract below is a good example of a student’s effective open discussion of the practical and methodological problems that surfaced during her study.
Focus on the highlighted expressions to do with problems, their effect and their potential resolution.
Choose the ones you think might be useful for your own final chapter ; add them to the empty Language Box onProblems arising during the research (page 59).
8.1.3 Problems during data collection
Several problems arose during data collection. The most serious of these was the failure to obtain recordings of telephone calls by patients to either Practices A or B, which led to the abandonment of the plan to analyse interaction through this channel. As a result there was only limited evidence for the performance of a gatekeeping role by receptionists, since most appointments were made by telephone. Only 42 appointments were made at the front desk and many (37.5%) of those were prioritised because they were made after consultations at the request of doctors, giving a very partial picture of discourse patterns for appointment-making. This was a great disappointment because it eliminated the possibility of giving full consideration to how discourse elements contributed to the negotiation of access by patients.
A second problem was observance of the conditions stipulated by the research ethics committee. In order to ensure that non-consenting patients were excluded from recordings I had to be in a position to observe patients approaching the reception desk. As a result, when receptionists were absent, patients sometimes addressed me directly. When questions were asked about medical matters I was able to apologise and explain that I was unable to help but I was sometimes drawn into general discussion with patients which, strictly speaking, the ethics committee had wanted me to avoid. There were also a number of occasions when I was unable to avoid overhearing personal information about patients who had not consented to be recorded. The decision was made to remain close to the desk in order to ensure that recorded data were ethically sound but this did result in some inappropriate involvement on my part.
The third problem concerned the research assistants who accompanied me to practices, explained the research to patients and obtained their consent. In the main they were treated courteously, even by those patients who did not consent. There were, however, a number of patients at Practice B who were verbally abusive towards them and a jacket belonging to one research assistant was stolen when she left it unattended for a couple of minutes at this practice. As well as illustrating the type of problem faced by staff at Practice B, these two episodes are reminders that not everyone viewed the research assistants favourably. Although both made major contributions to the research by persuading relatively high numbers of patients to consent, it is also possible that their individual personalities and styles attracted particular types of patient and caused some bias in the results.
8.1.4 Problems resulting from the research design
There were two features of the research design which may have affected the quality of the findings. The first was the decision to make audio recordings, rather than video recordings. Although there were sound reasons for this decision (see Section 3.1.1), the absence of a visual record limited the analytical possibilities, both in relation to the participation framework and the relational behaviour of participants.
Tony Lynch English Language Teaching Centre
Writing about the contribution of your thesis to the field
Task 5.7: Contribution to research
Chapter section 7.6 below is an adapted version of a PhD student’s final draft. Read it carefully, find the places where she refers to her contribution, and decide whether you would advise her to modify her wording - either to make it stronger or weaker.
Then focus on her ‘contribution’ expressions; if you think they would be useful in your own final chapter, add them to the bottom box on page 60.
[CMC stands forcomputer-mediated communication]
Tony Lynch English Language Teaching Centre
Task 5.8: Autobiographical Reflection
In some fields, such as education, it is acceptable (and increasingly expected) for the qualitative researcher to include a section describing their personal journey - how doing the research has brought about change in their beliefs and attitudes, in their approaches to professional and academic issues, and so on.
Is this something you intend to include in your final chapter? Is it something you have discussed with your supervisor? (If not, do!)
If you do want to include an autobiographical section, the extract below may help you shape your ideas. (The student uses two acronyms in the text: DELTA stands for Diploma in English Language Teaching to Adults; TEFL stands for Teaching English as Foreign Language).
Underline any expressions about change and learning that you think might be useful. Add them to the empty Language Box onAutobiographical Reflection (page 61).
Undertaking this research study has been an invaluable learning experience. I have gained some
understanding of the nature of research and of the cyclical, sometimes messy, nature of the research
process. I have learned, for example, that things do not fit neatly into categories and that research can be
frustrating and sometimes tedious, yet at other times immensely rewarding and even exhilarating.
This research study has also provided some key ideas which have helped me examine my own
professional values, and guidelines for possible changes to my own future practice. As well as adopting
the course provider recommendations above for DELTA courses, I intend to explore further the impact of
other teacher education courses with which I may be involved, since I now have a growing awareness of
how impact might be affected by process factors. I have also begun to question how my colleagues and I
come across as course tutors, how much attention we pay to our participants’ beliefs about teaching, how
much we value what they bring to the classroom and the role that affective factors might play in relation
to participants’ experiences of our teacher education courses. The research process has also encouraged
me to view my own TEFL context within the wider educational field and has provided a wealth of
resources from which we can learn in order to improve the quality of TEFL teacher education and
development.
Tony Lynch English Language Teaching Centre
Classical symphonies typically end with a fast movement marked allegro or presto. Rather than a mere recapitulation of earlier themes, they take them up and develop them still more. As such, they seem designed to provide listeners with some of the most stimulating material in the composition. So your final chapter is, indeed, necessary. But it should function to stimulate your readers by demonstrating how your research has stimulated you.
Overall There was considerable variation in ‘journeys’ through the Diploma experience. Broadly, eight different journey types were perceived within this group of teachers (Appendix Twelve). The interviewees’ experience can be represented as a continuum, with life-changing impact at one end, a pedestrian experience at the other and varying degrees of experience in between.
Impact Although the degree of impact varied, virtually everyone acknowledged that they had benefited considerably from the course. The perspective of the majority was that impact of the DELTA is substantial, sustained and relevant to subsequent teaching practice. This is a fundamentally optimistic picture of CPD and in line with researchers such as Powell et al (2003), Day (1999), Inglis et al (1992), Cope et al (1992), Bradley and Howard (1992), Williams, R. (2005) and Burchell et al (2002).
The five main areas of impact found in the data (Figure 4.1, p72) extended to: (a) propositional knowledge; (b) practical classroom aspects; (c) personal and psychological aspects; (d) organisational aspects; and (e) aspects relating to the wider TEFL profession. This shows some parallels with Harland and Kinder’s typology (1997). The impact described by interviewees was sometimes delayed, a finding in accord with Freeman (1989), Prosser et al (2006) and Knight (2006).
A key accomplishment I would claim for the present study is a five-part typology of impact depth (Figure 4.4, p78): changed beliefs and values; changed teaching persona; development of reflective skills; development of critical thinking skills; and identifying the course as a key developmental experience.
Background to taking the course Interviewees’ motivation could be categorised into three broad types: extrinsic motivation, relating to institutions; extrinsic motivation, for personal reasons; and intrinsic motivation. A key finding was that those who gave intrinsic reasons ultimately described deep outcomes which corresponded to at least two of the five ‘inner core’ areas of deep impact described above (Figure 5.2, p102).
Tony Lynch English Language Teaching Centre
Where intrinsic motivation was absent or unacknowledged, deep impact was possible but less predictable. A key issue here is receptivity to learning: those who cited intrinsic reasons for taking the course were almost, by definition, receptive to learning from the outset. Those whose arrival on the programme was for extrinsic reasons often had to develop this ‘receptivity’ during the course.
A curious finding was that those interviewees who already had a strong professional self-identity before coming on the programme, and were therefore more confident of their skills, were least likely to describe ‘deep’ impact, and more likely to describe clashes of perspective with the course tutors. In this sense the DELTA appears to function better for those seeking a stronger sense of professional identity.
Virtually all those interviewed stressed that substantial prior teaching experience, before coming on the course, was the vital bedrock for learning on the DELTA.
Learning experiences Highly favoured modes of learning were: discussion, interaction, experiential learning, reflection, mentoring, modelling, receiving constructive feedback on teaching practice. Transmission of propositional knowledge was not favoured by anyone in the study. This relates to the writings of Williams, M. (2003), Williams, R. (2005), Singh and Richards (2006), Lamb (1995), Roberts (1998), Gaudart (1994), Freeman (1994) and Kolb (1993).
Feedback on assessed practice was seen as a key learning tool, but the quality of feedback often came in for criticism. Some trainees identified a lack of balance between the positive and the negative, and many felt that positive feedback was as vital in language teacher education as in language teaching. Mentoring support, both during and following the course, was felt to be relevant and valuable by many interviewees, although this is not always offered by institutions.
The DELTA tutors, and their teaching styles, were universally experienced as critical to the success of the exercise. ‘Good’ tutors were seen as excellent models, enthusiastic about the DELTA course, providing good positive feedback and a lot of support, and inspirational to the trainees. ‘Poor’ tutors were seen as those who were not engaged, those who lectured, those who tended mainly to give negative feedback, those who were incongruent in their teaching styles and those who failed to acknowledge existing skills and prior learning. Thus the requirements of a DELTA tutor, if the programme is to run successfully, are much more than technical competence in their field of education.
Fellow course participants were also seen as important in a successful DELTA programme. Some interviewees even said that their learning from other students was the most important aspect of their learning. This connects with writing by Day (1999), Dadds (1997) and Eraut (1994). This suggests also that some attention to group cohesion is an important aspect of the DELTA tutor’s role.
Developmental continuity The possible explanations for impact lead to a tentative theory of developmental continuity, in other words, suggestions as to why and in what circumstances CPD has a chance of working. Further research would need to be conducted to establish whether this theory holds or not, but it is consistent with the data in the present study. In Chapter Five I discussed the PRACTICE – THEORY – PRACTICE model. The data suggests that CPD is most effective when the two transition phases, at the beginning and the end of the course (and model), are both smooth and pro-actively managed, that is, professional development is seen to have continuity. In the case of the DELTA, the pre-course transition has continuity if (see Chapter Five):
_- participants are independently motivated (whether intrinsic or extrinsic)
The post-course transition has continuity if DELTA graduates (see Chapter Four):
_- can work in an establishment where their qualification and new-found skills are recognised
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I present this in three sections: to the DELTA validating body, to DELTA course providers and to prospective DELTA trainees.
A. TO CAMBRIDGE ESOL (DELTA VALIDATING/AWARDING BODY)
1. Previous teaching experience In view of the findings reported in Chapter Five, previous teaching experience appears to be an important foundation on which to base the DELTA learning experience. It is therefore advisable that the importance of sufficient experience should continue to be emphasised.
The Cambridge ESOL webpages pertaining to the old, now superseded (since September 2008), DELTA suggest that two years is a recommended minimum. The webpages pertaining to the new DELTA modules (see Appendix One for more details), however, state that ‘ Candidates … will normally have an initial ELT qualification and will have had at least a year’s ELT experience but these are not requirements ’ (my emphasis) and ‘ …previous teaching experience is strongly recommended… This is to ensure that candidates have sufficient prior knowledge and experience to benefit from the course’ (p4). The Handbook (p3) also states that for Modules 1 and 3 teaching experience is recommended but that for Module Two (‘Developing Professional Practice’) it is required.
Although the Cambridge ESOL website still suggests a minimum period of pre-course teaching experience, this has been reduced by a year, and more is being left to the course providers’ discretion. The website makes a brief statement (see previous paragraph) about the link between the course and prior teaching experience but does not make clear how important this is to the integration of theory and practice during the course. Reducing the recommended prior experience to one year may not be advantageous since teachers are likely still to be at the ‘survival stage’ of teaching. In addition, they are likely only to have experienced one teaching context; being able to relate new learning to more than one context allows for better integration of learning and a stronger foundation upon which to address the demands of the written assignments.
2. Course tutors Chapter Six demonstrates that it was not only tutor knowledge and skills which were deemed important; tutor qualities such as engagement, enthusiasm and understanding, and behaviours such as modelling and supporting were also viewed as highly relevant. Cambridge ESOL produces thorough stipulations on the extensive training that new DELTA course tutors must undertake before being accepted as authorised course tutors. While these clear training guidelines are praiseworthy in their detail, it may be useful to highlight the interpersonal and affective as well as cognitive aspects of being a tutor. This is reflected in Freedman’s recommendation (1985, p252) that Diploma trainers needed ‘ interpersonal training in which communication skills are fostered ’. 3. Modes of learning Certain DELTA modules may now be offered on-line (see Appendix One). It would be helpful if these include discussion forums that are both tutor-mediated and non-tutor-mediated. Chapter Six of the thesis has shown that interaction with fellow students was perceived useful in both scaffolding learning and providing much-needed emotional support. Course providers of both on-line and face-to-face courses could also pair/group participants so that they have a formal opportunity for peer support during their course. 4. Research course impact Given that Cambridge ESOL view DELTA as their ‘ flagship teaching qualification’ (Zeronis, 2007, p4), perhaps the time has come for them to conduct some large-scale research of their own into the impact of the DELTA. When considering major changes to the structuring of the DELTA, Cambridge ESOL conducted a wide-ranging evaluation and review process (Zeronis, 2007, p5). The DELTA was modularised as a result (see Appendix One). Once the new Delta modules have been running for several years, the time might be ripe for Cambridge ESOL to commission an independent research study, possibly a comparison of perceptions between those who took the new modular DELTA and those who took the previous, non- modular version. Chapter Four of this thesis suggests that there is some considerable perceived impact; it
Tony Lynch English Language Teaching Centre
would be worthwhile for this to be confirmed/refuted on a wider scale, not simply as an evaluation study but as an investigation into the value of the DELTA for its graduates and the learning outcomes generated by the course, in the manner of Bird et al (2005), Butcher and Sieminski (2006), or Powell et al (2003).
B. TO DELTA COURSE PROVIDERS
PRE-COURSE
1. Pre-course experience Candidates should have sufficient pre-course experience (see point 1, pp144-145). 2. Readiness Chapter Five suggests that motivation needs to be in place if the applicants are to be able to engage with the course in sufficient depth for the impact to be substantial. This can be discussed at interview, but schools should engage with their own teachers about their readiness to take the course, and if possible facilitate the emergence of personal motivation without ‘pushing’ them.
One way of helping to manage participants’ expectations and stimulate receptivity towards the professional learning experience may be to include on a course website transcripts or audio texts with DELTA graduates discussing the professional changes they experienced and the best way to prepare for the course.
3. Pre-course tasks Pre-course tasks could be set which encourage teachers to reflect on their teaching. This might help to strengthen motivation and sharpen feelings of receptivity towards professional development, but the findings in Chapter Five also suggest that relating learning to previous experience was a common process. Raising awareness of the complex factors which make up any teaching context may help to lay in place the foundation upon which this integration process can be based.
DURING THE COURSE
1. The course teaching team (Chapter Six) A teaching team should comprise at least three tutors (Freedman [1985, p252] also recommends ‘ more than one or two trainers ’), all of whom, as far as possible: have recent classroom experience; keep up-to- date with methodology/techniques; have been trained in giving post-observation feedback to experienced teachers; have an understanding of both adult and teacher learning; adopt a personal teaching style where they engage both on an individual and group level with course participants, and value what participants bring to the course. 2. Learning processes (Chapter Six) A programme should include a variety of different learning processes, with lecturing kept to a minimum. Participants should be encouraged to capitalise on their own learning styles and strengths, and on supporting/learning from each other. 3. Exploring pre-course experience (Chapter Five) A programme should explore not only beliefs, but also participants’ previous experience. Participants should be explicitly helped to relate new learning to previous experience and vice versa, and to adopt/modify new learning so that it is relevant to their work situation. 4. Mentoring (Chapter Six) An ideal programme should provide support for improving teaching, also recommended by Freedman (1985, p252), as training alone is not enough (Elmore, 2000, p47). A mentoring scheme where course participants share a teaching situation with experienced teachers is ideal. The helping processes should include: receiving feedback on non-assessed teaching; planning and teaching lessons together; being supported through the process of constructing a lesson plan.
Tony Lynch English Language Teaching Centre
7. Integrating theory and practice During the course it is advisable for DELTA participants to keep their own learners in mind. The findings in Chapter Five suggest that interviewees learned through relating new ideas to their own prior teaching and the context(s) with which they were familiar. 8. Seeking professional support during the course If mentoring support is not provided as part of the course structure, participants could seek out another EFL teacher with whom they can discuss ideas, lesson plans and new theoretical concepts. Although they will no doubt gain help from fellow participants, interacting with another person who is not undergoing the same experience might provide the mentoring opportunity that the interviewees in this study so appreciated (Chapter Six) and which many writers advocate (for example, Day, 1999; Elmore, 2000; Dadds, 1997; Singh and Richards, 2006).
Undertaking this research study has been an invaluable learning experience. I have gained some understanding of the nature of research and of the cyclical, sometimes messy, nature of the research process. I have learned, for example, that things do not fit neatly into categories and that research can be frustrating and sometimes tedious, yet at other times immensely rewarding and even exhilarating.
This research study has also provided some key ideas which have helped me examine my own professional values, and guidelines for possible changes to my own future practice. As well as adopting the course provider recommendations above for DELTA courses, I intend to explore further the impact of other teacher education courses with which I may be involved, since I now have a growing awareness of how impact might be affected by process factors. I have also begun to question how my colleagues and I come across as course tutors, how much attention we pay to our participants’ beliefs about teaching, how much we value what they bring to the classroom and the role that affective factors might play in relation to participants’ experiences of our teacher education courses. The research process has also encouraged me to view my own TEFL context within the wider educational field and has provided a wealth of resources from which we can learn in order to improve the quality of TEFL teacher education and development.
Final words Whatever criticisms of the DELTA have been made by the participants in this study, the strongest single theme in their evaluations of their own learning is that this is a sound, valuable, well-integrated programme, containing most of the key ingredients of successful learning and development, and which none of the twenty interviewees regretted having taken. My own view, today, is that this fundamentally optimistic picture nevertheless leaves the DELTA as fruitful ground for further study aimed at refining the programme to the point where it is a model of educational excellence.