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AA/ENVOY CSA TRAINING Exam | Updated Questions
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What function should a customer use wanting to change their seats after check- in? ---------CORRECT ANSWER-----------------CTRL C, F What is the command to Dedicate a Flight Number during check-in --------- CORRECT ANSWER-----------------CTRL C, F10, F What command do you use to undedicated a flight after dedicating it? --------- CORRECT ANSWER-----------------Leave blank or enter new flight number TIMATIC? ---------CORRECT ANSWER-----------------Travel information manual automatic CTRL + V is used to access which keypad? ---------CORRECT ANSWER----------------- TIMATIC What is the command to access in TIMATIC? ---------CORRECT ANSWER--------------- --CTRL V, F
What is the command to access APIS? ---------CORRECT ANSWER-----------------Shift A From the TIMATIC keypad, What is the command to access basic information? ---- -----CORRECT ANSWER-----------------CTRL V, F Two ways to review documents using Auto Check ---------CORRECT ANSWER--------- --------During check in or while in PNR From the TIMATIC keypad What is the command for auto check? ---------CORRECT ANSWER-----------------CTRL V, F What is the command to update APIS from a PNR? ---------CORRECT ANSWER------- ----------CTRL R, F CTRL R will lead you to what keypad? ---------CORRECT ANSWER----------------- Reservations details keypad
At what age can a young adult travel unsupervised? ---------CORRECT ANSWER------ -----------15 to 17 UMNR Criteria says that at what age can a UMNR travel only on nonstop and direct flights, with the last flight of the day not permitted unless it is the only flight for that day? ---------CORRECT ANSWER-----------------5 to 7 UMNR Criteria says that at what age can UMNR travel nonstop, direct flights, and connecting with the last flight of the day not permitted unless on any domestic or international connecting if is the only scheduled flight offered/and or it only connects to the last flightbank? ---------CORRECT ANSWER-----------------8 to 14 What are the main two keypads? ---------CORRECT ANSWER-----------------Main Gates Keypad and Main ticket Counter keypad How often does quick sign-in keypad expire? ---------CORRECT ANSWER--------------- --45 days How do you access the AAdvantage/Frequent Flyer Keypad? ---------CORRECT ANSWER-----------------Ctrl F
What is the entry to FLIFO? ---------CORRECT ANSWER-----------------Alt F How do you access the Useful Keypad? ---------CORRECT ANSWER----------------- CTRL U What is the entry to access the Retrieve PNR Entry? ---------CORRECT ANSWER------ -----------CTRL R What entry allows the user to toggle between different applications? --------- CORRECT ANSWER-----------------Alt Tab What is the command to Retrieve a PNR ---------CORRECT ANSWER----------------- Shift R What is the Entry to Ignore a PNR when you are finished working? --------- CORRECT ANSWER-----------------Shift X What does CTRL R access? ---------CORRECT ANSWER-----------------Reservation Keypad
What does Open CI stand for? ---------CORRECT ANSWER-----------------Status of Flight What is a through flight? ---------CORRECT ANSWER-----------------More than 1 aircraft but the same flight number How do you display the seat map? ---------CORRECT ANSWER-----------------Assigned no smoking How do you access the PBT or ACS Flight Status ---------CORRECT ANSWER----------- ------Ctrl A, Ctrl C, F What is the entry and option to display the itinerary? ---------CORRECT ANSWER---- -------------Shift D, Option 11 List 2 ways to retrieve a PNR? ---------CORRECT ANSWER-----------------Confirmation code or flight number and last name Airport Check-in System ---------CORRECT ANSWER-----------------ACS
list 2 ways to check in a passenger? ---------CORRECT ANSWER-----------------CTRL C or CTRL G, F What is a THROUGH FLIGHT ---------CORRECT ANSWER-----------------More than 1 aircraft but same flight number What does LCL On stand for? ---------CORRECT ANSWER-----------------Local on board What does TTL On stand for? ---------CORRECT ANSWER-----------------Total on board What does CI stand for? ---------CORRECT ANSWER-----------------Check in Define MCE? ---------CORRECT ANSWER-----------------Standard seating with extra leg room and group 5 boarding Emergency Exit Row Code ---------CORRECT ANSWER-----------------X
How can you enter a SSR Code? ---------CORRECT ANSWER-----------------during check in or through PNR from PMF Edit What is the PMF edit command? ---------CORRECT ANSWER-----------------CTRL C, F What is the abbreviation for the Day of Departure upgrade? ---------CORRECT ANSWER-----------------DODU NB? ---------CORRECT ANSWER-----------------No Bags SC? ---------CORRECT ANSWER-----------------Security Clearance ET? ---------CORRECT ANSWER-----------------Electronic Ticket What does the asterick (*) next to a seat number represent? ---------CORRECT ANSWER-----------------The boarding pass has been issued
F stands for? ---------CORRECT ANSWER-----------------Confirmed S stands for? ---------CORRECT ANSWER-----------------Standby Revenue P stands for? ---------CORRECT ANSWER-----------------Positive Space Employee E stands for? ---------CORRECT ANSWER-----------------Space available Employee What is the fee to fly as an UMNR? ---------CORRECT ANSWER-----------------150 plus tax per PNR What is the fee for a cabin pet? ---------CORRECT ANSWER-----------------$125 each way UMNR - Unaccompanied minor definition ---------CORRECT ANSWER----------------- Child traveling alone or with another child what code must you add at check-in for an UMNR? ---------CORRECT ANSWER------- ----------UMNR
Check bag abbreviation ---------CORRECT ANSWER-----------------CHKD For a pax carrying a weapon, you must add the last name, WEAP code, Type of weapon (IE., pistol or handgun or riffle) during what period? ---------CORRECT ANSWER-----------------Check in A weapon is charged just as what? ---------CORRECT ANSWER-----------------a standard bag Which code do you use for a LEO? ---------CORRECT ANSWER-----------------ARMD in regards to a Leo, what appears on the flight attendants manifest --------- CORRECT ANSWER-----------------seat number, code, and name Which code do you use for a passenger carrying a firearm ---------CORRECT ANSWER-----------------WEAP AM/FAM stands for? ---------CORRECT ANSWER-----------------Air Marshall or FAM
What is the abbreviation for A Flight Deck Officer (Captain with a gun)? --------- CORRECT ANSWER-----------------FFDO Which code do you use when checking in a FAM/AM? ---------CORRECT ANSWER--- --------------SFEA Which code do you use when checking in a FFDO ---------CORRECT ANSWER--------- --------SFEB T/F: Multiple firearms can be place in the same gun case? ---------CORRECT ANSWER-----------------True What is the fee for a checked firearm? ---------CORRECT ANSWER----------------- Same as a bag fee When checking in a law enforcement officer, what free flow text do you add? ----- ----CORRECT ANSWER-----------------Agency Name, Phone number, and credential number
A transfer passenger holds a boarding pass issued from OA carrier. What entry is used to add APIS information to the Passengers record? ---------CORRECT ANSWER-----------------CTRL W, F What is the abbreviated way to code to be met by in the UMNR's free flow section? ---------CORRECT ANSWER-----------------TBMB How many pets can you accept in the cabin? ---------CORRECT ANSWER--------------- --5 pets How do you create a cabin pet PNR ---------CORRECT ANSWER-----------------CTRL R, F What must the temperature fall between for a pet to be checked? --------- CORRECT ANSWER-----------------45f and 85f How do you access the live animal weblink? ---------CORRECT ANSWER----------------
- CTRL D, F5, Opt 8 How do you access the ACAA customer seating options? ---------CORRECT ANSWER-----------------CTRL G, F10, opt 7
What is the command to unseat a pax? Be sure to add Y for unseat and Keep Pre-Res Seats ---------CORRECT ANSWER------ -----------CTRL C, F4, Opt 2 How do you delete a bag tag? ---------CORRECT ANSWER-----------------CTRL C, F4, Opt 1, D for delete, add bag tag number How do you add Heavy indicator after checkin? ---------CORRECT ANSWER----------- ------CTRL C, F4, Opt 1, A, + manual bag tag followed by H What is the highest upgrade type? ---------CORRECT ANSWER-----------------VIP and MLG What is the upgrade code for Passenger Sales? ---------CORRECT ANSWER------------ -----PSU What is the upgrade code for Business Extra's? ---------CORRECT ANSWER------------ -----BEX
Can executive platinum members receive a complimentary upgrade on domestic an itinerary? ---------CORRECT ANSWER-----------------Yes T/F: DODU's are offered to non-AAdvantage members? ---------CORRECT ANSWER- ----------------Yes system upgrades can be used for used for up to how many segments? --------- CORRECT ANSWER----------------- 3 SP stands for? ---------CORRECT ANSWER-----------------Selectee XON/BP ---------CORRECT ANSWER-----------------No boarding pass How do you find a list of AAvantage Elite Tier members traveling? ---------CORRECT ANSWER-----------------CTRL L, F2, all tier customers How do you find a list of AAdvantage members traveling on you flight? --------- CORRECT ANSWER-----------------CTRL L, F2, AD
What is the most efficient way to view which pax should be seated in a seat in question by a flight attendant? ---------CORRECT ANSWER-----------------CTRL L, F3, search seat What code do you use within a list of all pax who haven't received a boarding pass? ---------CORRECT ANSWER-----------------XBP What code do you use within a list of pax who checked in but has not had their boarding pass swiped through Qik? ---------CORRECT ANSWER-----------------XWP What key on the list code will allow you to redisplay a list ---------CORRECT ANSWER-----------------CTRL L, F How is a codeshare flight identified in the availability keypad? ---------CORRECT ANSWER-----------------* and in green What carrier is the marketing carrier? ---------CORRECT ANSWER-----------------The seller of the flight How do you know if AA has a ticketing agreement with an airline? --------- CORRECT ANSWER-----------------CTRL U, F3, type in airline name or code
