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ACCOMMODATION OPERATIONS AND MANAGEMENT
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identify two concepts about customer service that you think is very important in achieving customer satisfaction. After, relate a personal experience in which you encountered a service failure during your interaction with an accommodation operation. Answer: The two concepts that the most important in customer service in achieving customer satisfaction for me are the respect and having a self-control. As a college student who has a scholarship with CHED, we are required to pass our requirements every sem. One time, I called their staff regarding on our requirements. He said that I’ll wait first, then I patiently waiting him but after 5 MINUTES OF CALL he hung up the telephone!! I was really disappointed that time to him because, he hung me up with no reason or any excuses.