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AF SNCOA 154 Test Exam Questions
A focused effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power.
The narrative BEST defines:
a. Culture of Engagement
b. Strategic Communication
c. Airman's Role in Strategic Communication - Correct Answers ✔ ✔
b. Strategic Communications
According to the Culture of Engagement chapter Strategic Communication is a
focused effort to understand and engage key audiences to create, strengthen, or preserve
conditions favorable for the advancement of United States Government interests, policies,
and objectives through the use of coordinated programs, plans, themes, messages, and
products synchronized with the actions of all instruments of national power.
"...provide accurate information about military activities and personnel, consistent with security guidelines that enhance public trust?"
a. True
b. False - Correct Answers ✔ ✔ b. False
According to the Culture of Engagement chapter, Air Force members must follow Air Force policies concerning social media AND all policies published by social media
websites
When Airmen engage the media or interact with others via social media, they must be concerned about OPSEC issues such as developing a critical information list and conducting a vulnerability analysis.
Which of the following is NOT one of their concerns?
a. Threats and Threat assessments
b. Risk Assessment
c. Assigning security classifications - Correct Answers ✔ ✔ c.
Assigning security classifications
According to the Culture of Engagement chapter, assigning security classification MUST occur PRIOR to engaging the media or interacting on social media websites so
Airmen do not release classified information.
Col Nelson tells MSgt Welch, "I want you to handle the media." When a reporter asks Welch, "I hear a member of your team was killed." MSgt Welch replies, "Yes, unfortunately we lost an Airman. We ran into heavy fire; however, we still completed our mission."
MSgt Wilson is a vehicle operator assigned to small reserve unit at Eutaw Air Reserve Station. Most people don't even know her unit exists, let alone what mission they perform. To gain exposure and hopefully attract new recruits interested in joining her organization, she creates a Facebook page to
help expand connections both on and off the installation.
MSgt Wilson's actions Best illustrate the New Media concepts by using __________to impact mission
effectiveness.
a. Social Media Guidelines
b. a blog
c. Social Networking - Correct Answers ✔ ✔ c. Social Networking
Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals.
MSgt Petty is good at connecting and negotiating with all types of people and was charged with reconfiguring the work center's floor plan. To help with the task, he selects two members who he believes are creative, can think "outside-the-box", and are good at viewing problems from different perspectives. Next, he selects three members who are capable of analyzing solutions logically. Finally, he chooses two more people who he knows will deliver high-quality results. Several weeks later, Petty's group submits and receives approval for the new floor plan.
This scenario BEST identifies MSgt Petty's understanding of _______ impact on team success.
CHAPTER: Team Dynamics (LM08)
SOB: Identify Team Dynamics concepts and/or their
impacts on subordinate, SNCO and mission
effectiveness.
MSgt Chyna, the Operations Superintendent of the 335th Airlift Squadron was in need of qualified personnel due to the heavy deployment load her unit is experiencing and a mission surge that is coming. She tells her commander, "Not to worry sir, the paperwork has been submitted to increase our manning in time for the upcoming surge." A few days before the surge began; Chyna is surprised to learn her request was denied. Standing in front of the commander, Chyna explained, "Sir, I don't understand why, but they denied my request,
and now we don't have enough qualified people to fully support the surge."
This scenario BEST illustrates inappropriate use of the ________ and its impact on SNCO effectiveness.
a. Unit Manpower Document
b. Authorization Change Request
c. Unit Personnel Management Roster - Correct Answers ✔ ✔ b. Authorization Change Request
The Unit Personnel Management Roster ("The Faces") is not a player in this scenario because according to the Resource
CHAPTER: Resource Management (LM11)
SOB: Give examples of Resource Management and/or its
impact on subordinate, SNCO, unit, and mission
effectiveness.
During a mediation, MSgt Busch questions the parties about their assertions and their demands based on the specific elements of the dispute. Through the use of questions, Busch is able to help the parties see their strengths and weaknesses of their assertions while being neutral in the process. Once the parties reach an understanding, the mediation continues.
This scenario BEST illustrates __________ and its impact on SNCO effectiveness.
a. Reality Checking
b. Worst Alternative to a Negotiated Agreement
c. Best Alternative to a Negotiated Agreement - Correct Answers ✔
✔ a. Reality Checking
This scenario illustrates Reality Checking, which, according to the Mediation chapter, "Reality checking is a process that
works to get the parties to understand, typically through a
series of questions, the weaknesses of their issue or demand."
CHAPTER: Mediation (LM07)
SOB: Illustrate Mediation concepts and/or their impact
on subordinate and mission effectiveness.
Eight-Step Problem Solving; increase - Correct Answers ✔ ✔ a.
Eight-Step Problem Solving; increase
In this scenario, SMSgt Monroe used a step by step approach to problem solving. Her efforts will enhance her team's effectiveness.
RATIONALE:
Because the team used the first five steps of the Eight-Step
Problem Solving Process, it is highly likely that they will
continue through the rest of the steps to solve the work
center problem, and solving the problem will most likely
increase mission effectiveness. According to the Continuous
Improvement chapter, Problem Solving includes, among
other steps, Step 1: Clarify and Validate the Problem, Step
2: Break Down the Problem/Identify Performance Gaps,
Step 3: Set Improvement Targets, Step 4: Determine Root Cause, etc. In the scenario, SMSgt Lockhart and her
subordinates have used steps 1 through 5 of the eight steps:
- Observe first-hand what is taking place, 2) Review key
process indicators and conduct performance gap analysis, 3)
Set challenging but achievable targets, 4) Determine root
cause (analyze the primary causes of all the complaints),
and 5) Develop countermeasures and determine their
workability.
a. ineffective use of Hooking; hinder b. effective use of Bridging; enhance c. effective use of Hooking; enhance d. ineffective use of Bridging; hinder - Correct Answers ✔ ✔ b.
effective use of Bridging; enhance
According to the Culture of Engagement chapter bridging, "...is a technique used to move from the reporter's agenda to your message. Bridging is also a way to smoothly transition from the question asked to your message. A direct question deserves a direct answer however, after briefly touching upon the answer, bridge to your message and agenda." MSgt Bayne used bridging as evidenced by the statement, "when the interviewer strays off topic, Bayne consistently transitions her back to his message."
CHAPTER: Culture of Engagement (LM14)
SOB: Predict the impacts of Culture of Engagement
concepts on subordinate, SNCO, and mission
effectiveness
Due to a severe storm, MSgt Craver, Vehicle Operations Superintendent, needs $15K to purchase a new fence that goes around the vehicle yard to ensure the security of the vehicles. It takes him a lot of time and effort. He submits a request along with the justification for the fence to the unit's Resource Advisor who waits until mid-January to submit the request to the Wing's Financial Working Group.
MSgt Craver's ________ will MOST likely ________ mission effectiveness.
