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This editorial discusses the role of anecdotes and empiricism in general practice, emphasizing the importance of clinical experience and narrative understanding in medical education and patient care. The author argues that anecdotes and stories contribute to sympathetic understanding and enable doctors to deal with patients as individuals.
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Anecdotes and empiricism
seems to be a trend towards scientific justification. The stand- ard of empiricism is being raised high and cries are heard that much that general practitioners do has not been properly evalu- ated by scientific trial.' At a time when clinical audit is begin- ning to dictate practice it is important to stress that much of what general practitioners do is inherently not amenable to testing by trial but is based on knowledge obtained in a different, but no less valid, way. The evidence on which a general practitioner works might be described as anecdotal rather than empirical in the sense that seeing patients in the context of their own lives (and life stories) is of the utmost importance in diagnosis and explanation and in planning treatment. The description 'anecdotal' will immediately damn this approach in the minds of those who hold up the ran- domized controlled trial as the gold standard in medicine.2 But should it? There is a need to balance these disparate approaches and to this end it is important to examine more closely the use of anecdotes in medicine, both in learning and in practice. Anecdotes are generally regarded as short, pleasant and humorous stories told in sociable situations. They are seen as light and trivial, carrying little weight in serious discussion. The
is only anecdotal evidence for that' is a put-down frequently heard at medical meetings. However, at the same meetings, anec- dotes (although not recognized as such) may take on a different significance. A speaker presenting a scientific paper will tend to illustrate the talk with a story about a patient he or she has treated. It is often only at this point that the audience sits up and takes notice. The essential features of an anecdote here are: first, that it is being told about a patient personally known to the speaker; secondly, that it is being told by a doctor personally known to the audience (as the speaker is, at the very least, stand- ing there in front of them); and thirdly, that it refers to a unique individual in a unique situation rather than to a group experience (as in a randomized controlled trial). Because of these features the anecdote may have a greater impact on the audience than the scientific paper in that it is both memorable and believable; its effect on their practice may even outweigh the effect of the paper. General practitioners tend not to change their practice simply on the basis of results of trials; they are more impressed with wisdom passed on through someone's clinical experience. The 'I remember a patient once' scenario is also an important aspect of medical education. Clinical medical teaching is done on an apprentice basis where the experience of the teacher is handed down largely by anecdotes: the case of one patient will be con- trasted with that of another patient whose presentation was similar but memorably different. Undergraduate students are therefore confronted with the uniqueness of each individual's illness. From seeing people as homogeneous (in the scientific preclinical years of the course) students learn the reality of medical practice through the experiences relayed in narrative by teachers and patients alike. In fact, they already knew that people were all different, it was just that medical education was trying to teach them otherwise:
'The first staggering fact about medical education is that after two and a half years of being taught on the assumption that everyone is the same, the student has to find out for himself that everyone is different, (^) which is really what his experience has taught him since infancy.'
Learning clinical medicine traditionally starts with taking case histories. Students learn to allow patients to unfold the story of their illnesses in their own way without interruption before homing in on specific symptoms for clarification. Students are often asked to record the presenting complaint in the (^) patient's own words without first putting a clinical gloss on it. 'I'm that breathless I can't even climb the stairs with the (^) shopping' says much more about the meaning of the illness to that individual patient than 'exertional dyspnoea NYHA (^) [New York Heart Association] grade 2'. The way in which a patient (^) orders events in his or her story can be highly (^) meaningful. Compare two presentations of breast cancer:
'About a (^) month ago I fell against the banisters and it was just after that that I felt the lump.'
'I (^) don't usually examine myself but about a month ago I fell and hurt my chest and when I was rubbing on a pain reliever I (^) felt the lump.'
The first patient clearly feels that there is some connection between her injury and the development of cancer whereas the other patient views her injury as fortuitous as it allowed her the
these narrative distinctions then the patient can be left confused and disoriented, with many questions left unanswered. Alertness to the patient's story allows the doctor access to a (^) deeper under-
logical. Allowing a patient to tell his or her (^) story completely can be an important part of the therapeutic process. This gives the patient the opportunity to order and clarify in his or her own mind the experience of the illness and (^) helps the patient towards under-
a patient's story (^) to its conclusion. But it is important to do so because (^) if the doctor interrupts with comments these are often completely ignored by the patient who wishes to finish the story. As (^) Peter Hoeg's heroine comments in his book Miss Smilla's feeling for snow:
improve the situation, or they're preparing what their next speech will be when you shut up and it's their tum to take
Patients' medical knowledge and attitudes towards disease are
trying to persuade a patient to (^) give up smoking, with the (^) story of uncle Jimmy who (^) smoked 30 cigarettes each day and was still playing bowls at the age (^) of 80 years. It should be remembered
point. Uncle (^) Jimmy is proof to the patient that the doctor's warn- ings could be wrong and that the much publicized scientific evid-
individual. So the doctor's approach to the patient's illness (or to
dictability of a disease process in a unique person.
Each episode of illness^ in^ a^ patient^ is described^ by^ doctors^ in letters or medical notes which build into a history of the person's medical life. No general practitioner summarizing case notes or hospital specialist reviewing notes can fail to be struck by their biographical aspect.^ This is^ particularly^ so as^ the^ entries^ often^ go beyond a factual account of illness^ and^ comment on^ personality and personal relationships. For example, patients have been described in medical notes as 'tall, thin, anxiety prone, introspect- ive' and 'wily'. It is not just by chance that these comments exist because the context in^ which patients live^ is of^ great^ importance to the ways in which they react to illness. The significance of these comments as biography should not, however, be over- stressed. The patient makes no direct contribution to the descrip- tions and the entries are a doctor's view of the patient in a situ- ation of stress; from the patient's point of^ view,^ illness^ events may be of little significance in the totality of his^ or^ her^ life. Anecdotes and stories, therefore, are integral to medical prac- tice7 and to the education of those practising it. Learning the scientific basis for understanding^ people^ is^ only^ one^ part^ of the holistic approach to which students must^ aspire. Downie has pointed to other types of understanding, including the narrative, historical and sympathetic modes.5 Anecdotes and stories involve narrative and historical understanding but also contribute greatly to sympathetic understanding.^ However,^ anecdotes^ and^ stories can only achieve this if the doctor appreciates their^ importance and takes time to listen. Although knowledge obtained through scientific endeavour in medicine is (^) being vaunted as superior to knowledge obtained in other ways, leaming from^ anecdotes and^ stories^ and^ being^ alert
to their use by patients are essential to good medicine. This kind of knowledge enables doctors to deal with patients as individuals and to respect their uniqueness as persons. As George Eliot in her novel Middlemarch said of Dr Lydgate:
'He cared not only for 'cases', but^ for^ John and Elizabeth, especially Elizabeth.'
Clinical lecturer, Department of General Practice, University of Glasgow
Address for correspondence Dr J (^) Macnaughton, Glasgow University Department of General Practice, Woodside Health Centre, Barr Street, Glasgow G20 7LR.
because the patients will^ not^ be there: it^ seems^ that^ an appointment with the doctor is^ not^ enough^ reason^ to get^ people out of bed in this inner city practice in Liverpool. A similar observation was made on the Panorama^ (BBC)^ tele- vision programme 'rich and poor' on 13 February 1995 about^ the behaviour of people in Drumchapel, a deprived area of Glasgow, compared with affluent Bearsden. The programme repeated what is known by anyone who has worked in a deprived area -^ a key problem is the lack of hope. The reality of living in a deprived area is that one is confronted on a daily basis with personal failure, violence, unemployment, fragmented communities and lost dreams. The result is that individuals, families and commu- nities come to lack purpose and self-belief. Working as a general practitioner I see^ men^ and^ women in their^ early^ 20s^ who^ are resigned to^ a^ life^ on^ 'the dole'^ or^ on^ 'the^ sick',^ people^ who have no idea what^ they^ want^ out of^ life,^ what^ they^ believe in^ or^ with whom they identify^ -^ people^ who^ have^ difficulty^ getting^ out^ of bed in the^ moming. They are not alone. The report^ of^ the^ Royal College of General Practitioners inner city task force' reminds^ us^ that^ primary^ care teams often exhibit the same features^ as^ their^ patients -^ of^ being overwhelmed, unable to find optimism or direction. For^ indi- viduals, communities and health workers alike, two of the most pressing priorities to address are the need to locate themselves in a wider picture and to feel good about who they are.
The problem of inequity is itself of considerable^ importance. The Black report of 19802 demonstrated the profound association of deprivation and poverty with sickness and the situation^ has worsened since then: over the last 15 years the rich have got richer and the poor poorer and mortality and morbidity gaps have followed the same pattem.3'4 This has resulted in the preparation of a range of books that suggest practical ways forward. The catch is that deprivation and poverty are not the only causes of hopelessness. The anonymity, struggle to survive and fragmented communities characteristic of deprived areas pro- mote a loss of direction and with it a loss of hope. Jobs and housing alone will^ not^ be^ enough^ to^ give^ people^ a^ sense^ of^ iden- tity or create a vibrant, positive culture, nor^ will^ more^ staff ensure that general practices in^ deprived areas^ become^ happier places. Interventions are needed, both in local^ communities^ and in general practices, that help people to become confident. This is the field of development. To develop means to grow or to evolve. The word develop- ment is used in many different contexts, for example personal, service and organizational development, community develop- ment and sustainable development. All share (or should share) a common aim of moving forward. A development approach focuses on people rather than topics. It accepts individuals and groups for what they are and helps them to change in a way that personally empowers them and also helps them to^ interact^ better with the^ world around^ them.^ Such^ a
572 British Journal of General^ Practice,^ November^1995