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Balancing Evidence & Experience: Importance of Anecdotes & Empiricism in General Practice, Lecture notes of Clinical Medicine

This editorial discusses the role of anecdotes and empiricism in general practice, emphasizing the importance of clinical experience and narrative understanding in medical education and patient care. The author argues that anecdotes and stories contribute to sympathetic understanding and enable doctors to deal with patients as individuals.

What you will learn

  • How does clinical experience influence general practice?
  • How does narrative understanding contribute to good medicine?
  • What is the role of anecdotes in medical education?

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EDITORIALS
Anecdotes
and
empiricism
IN
the
modern,
progressive
world
of
general
practice
there
seems
to
be
a
trend
towards
scientific
justification.
The
stand-
ard
of
empiricism
is
being
raised
high
and
cries
are
heard
that
much
that
general
practitioners
do
has
not
been
properly
evalu-
ated
by
scientific
trial.'
At
a
time
when
clinical
audit
is
begin-
ning
to dictate
practice
it
is
important
to
stress
that
much
of
what
general
practitioners
do
is
inherently
not
amenable
to
testing
by
trial
but
is
based
on
knowledge
obtained
in
a
different,
but
no
less
valid,
way.
The
evidence
on
which
a
general
practitioner
works
might
be
described
as
anecdotal
rather
than
empirical
in
the
sense
that
seeing
patients
in
the
context
of
their
own
lives
(and
life
stories)
is
of
the
utmost
importance
in
diagnosis
and
explanation
and
in
planning
treatment.
The
description
'anecdotal'
will
immediately
damn
this
approach
in
the
minds
of
those
who
hold
up
the
ran-
domized
controlled
trial
as
the
gold
standard
in
medicine.2
But
should
it?
There
is
a
need
to
balance
these
disparate
approaches
and
to
this
end
it
is
important
to
examine
more
closely
the
use
of
anecdotes
in
medicine,
both
in
learning
and
in
practice.
Anecdotes
are
generally
regarded
as
short,
pleasant
and
humorous
stories
told
in
sociable
situations.
They
are
seen
as
light
and
trivial,
carrying
little
weight
in
serious
discussion.
The
context
in
which
the
term
is
used
by
doctors
bears
this
out:
'there
is
only
anecdotal
evidence
for
that'
is
a
put-down
frequently
heard
at
medical
meetings.
However,
at
the
same
meetings,
anec-
dotes
(although
not
recognized
as
such)
may
take
on
a
different
significance.
A
speaker
presenting
a
scientific
paper
will
tend
to
illustrate
the
talk
with
a
story
about
a
patient
he
or
she
has
treated.
It
is
often
only
at this
point
that
the
audience
sits
up
and
takes
notice.
The
essential
features
of
an
anecdote
here
are:
first,
that
it
is
being
told
about
a
patient
personally
known
to
the
speaker;
secondly,
that
it
is
being
told
by
a
doctor
personally
known
to
the
audience
(as
the
speaker
is,
at
the
very
least,
stand-
ing
there
in
front
of
them);
and
thirdly,
that
it
refers
to
a
unique
individual
in
a
unique
situation
rather
than
to
a
group
experience
(as
in
a
randomized
controlled
trial).
Because
of
these
features
the
anecdote
may
have
a
greater
impact
on
the
audience
than
the
scientific
paper
in
that
it
is
both
memorable
and
believable;
its
effect
on
their
practice
may
even
outweigh
the
effect
of
the
paper.
General
practitioners
tend
not
to
change
their
practice
simply
on
the
basis
of
results
of
trials;
they
are
more
impressed
with
wisdom
passed
on
through
someone's
clinical
experience.3
The
'I
remember
a
patient
once'
scenario
is
also
an
important
aspect
of
medical
education.
Clinical
medical
teaching
is
done
on
an
apprentice
basis
where
the
experience
of
the
teacher
is
handed
down
largely
by
anecdotes:
the
case
of
one
patient
will
be
con-
trasted
with
that
of
another
patient
whose
presentation
was
similar
but
memorably
different.
Undergraduate
students
are
therefore
confronted
with
the
uniqueness
of
each
individual's
illness.
From
seeing
people
as
homogeneous
(in
the
scientific
preclinical
years
of
the
course)
students
learn
the
reality
of
medical
practice
through
the
experiences
relayed
in
narrative
by
teachers
and
patients
alike.
In
fact,
they
already
knew
that
people
were
all
different,
it
was
just
that
medical
education
was
trying
to
teach
them
otherwise:
'The
first
staggering
fact
about
medical
education
is
that
after
two
and
a
half
years
of being
taught
on
the
assumption
that
everyone
is
the
same,
the
student
has
to
find
out
for
himself
that
everyone
is
different,
which
is
really
what
his
experience
has
taught
him
since
infancy.'4
Learning
clinical
medicine
traditionally
starts
with
taking
case
histories.
Students
learn
to
allow
patients
to
unfold
the
story
of
their
illnesses
in their
own
way
without
interruption
before
homing
in
on
specific
symptoms
for
clarification.
Students
are
often
asked
to
record
the
presenting
complaint
in
the
patient's
own
words
without
first
putting
a
clinical
gloss
on
it.
'I'm
that
breathless
I
can't
even
climb
the
stairs
with
the
shopping'
says
much
more
about
the
meaning
of
the
illness
to
that
individual
patient
than
'exertional
dyspnoea
NYHA
[New
York
Heart
Association]
grade
2'.
The
way
in
which
a
patient
orders
events
in
his
or
her
story
can
be
highly
meaningful.
Compare
two
presentations
of
breast
cancer:
'About
a
month
ago
I
fell
against
the
banisters
and
it
was
just
after
that that
I
felt
the
lump.'
'I
don't
usually
examine
myself
but
about
a
month
ago
I
fell
and
hurt
my
chest
and
when
I
was
rubbing
on
a
pain
reliever
I
felt
the
lump.'
The
first
patient
clearly
feels
that
there
is
some
connection
between
her
injury
and
the
development
of
cancer
whereas
the
other
patient
views
her
injury
as
fortuitous
as
it
allowed
her
the
opportunity
of
discovering
the
lump
earlier.
If
the
doctor
ignores
these
narrative
distinctions
then
the
patient
can
be
left
confused
and
disoriented,
with
many
questions
left
unanswered.
Alertness
to
the
patient's
story
allows
the
doctor
access
to
a
deeper
under-
standing
of
the
patient,
beyond
the
purely
scientific
and
patho-
logical.5
Allowing
a
patient
to
tell
his
or
her
story
completely
can
be
an
important
part
of
the
therapeutic
process.
This
gives
the
patient
the
opportunity
to
order
and
clarify
in
his
or
her
own
mind
the
experience
of
the
illness
and
helps
the
patient
towards
under-
standing
it.
It
is
surprising
how
difficult
it
is
to
listen
properly
to
a
patient's
story
to
its
conclusion.
But
it
is
important
to
do
so
because
if
the
doctor
interrupts
with
comments
these
are
often
completely
ignored
by
the
patient
who
wishes
to
finish
the
story.
As
Peter
Hoeg's
heroine
comments
in
his
book
Miss
Smilla's
feeling
for
snow:
'Very
few
people
know
how
to
listen.
Their
haste
pulls
them
out
of
the
conversation,
or
they
try
internally
to
improve
the
situation,
or
they're
preparing
what
their
next
speech
will
be
when
you
shut
up
and
it's
their
tum
to
take
the
stage.'6
Patients'
medical
knowledge
and
attitudes
towards
disease
are
often
built
up
from
a
series
of
anecdotes
about
what
has
hap-
pened
to
family
or
friends.
Most
doctors
will
be
familiar,
when
trying
to
persuade
a
patient
to
give
up
smoking,
with
the
story
of
uncle
Jimmy
who
smoked
30
cigarettes
each
day
and
was
still
playing
bowls
at
the
age
of
80
years.
It
should
be
remembered
that
such
anecdotes
are
usually
true
and
that
the
patient
has
a
point.
Uncle
Jimmy
is
proof
to
the
patient
that
the
doctor's
warn-
ings
could
be
wrong
and
that
the
much
publicized
scientific
evid-
ence
of
the
risks
of
smoking
is
not
absolute
for
the
patient
as
an
individual.
So
the
doctor's
approach
to
the
patient's
illness
(or
to
the
patient's
potential
to
be
ill)
should
be
tempered
by
the inher-
ent
uncertainty
of
much
medical
knowledge
and
by
the
unpre-
dictability
of a
disease
process
in
a
unique
person.
British
Journal
of
General
Practice,
November
1955
571
pf2

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EDITORIALS

Anecdotes and empiricism

IN the modern, progressive world of general practice there

seems to be a trend towards scientific justification. The stand- ard of empiricism is being raised high and cries are heard that much that general practitioners do has not been properly evalu- ated by scientific trial.' At a time when clinical audit is begin- ning to dictate practice it is important to stress that much of what general practitioners do is inherently not amenable to testing by trial but is based on knowledge obtained in a different, but no less valid, way. The evidence on which a general practitioner works might be described as anecdotal rather than empirical in the sense that seeing patients in the context of their own lives (and life stories) is of the utmost importance in diagnosis and explanation and in planning treatment. The description 'anecdotal' will immediately damn this approach in the minds of those who hold up the ran- domized controlled trial as the gold standard in medicine.2 But should it? There is a need to balance these disparate approaches and to this end it is important to examine more closely the use of anecdotes in medicine, both in learning and in practice. Anecdotes are generally regarded as short, pleasant and humorous stories told in sociable situations. They are seen as light and trivial, carrying little weight in serious discussion. The

context in which the term is used by doctors bears this out: 'there

is only anecdotal evidence for that' is a put-down frequently heard at medical meetings. However, at the same meetings, anec- dotes (although not recognized as such) may take on a different significance. A speaker presenting a scientific paper will tend to illustrate the talk with a story about a patient he or she has treated. It is often only at this point that the audience sits up and takes notice. The essential features of an anecdote here are: first, that it is being told about a patient personally known to the speaker; secondly, that it is being told by a doctor personally known to the audience (as the speaker is, at the very least, stand- ing there in front of them); and thirdly, that it refers to a unique individual in a unique situation rather than to a group experience (as in a randomized controlled trial). Because of these features the anecdote may have a greater impact on the audience than the scientific paper in that it is both memorable and believable; its effect on their practice may even outweigh the effect of the paper. General practitioners tend not to change their practice simply on the basis of results of trials; they are more impressed with wisdom passed on through someone's clinical experience. The 'I remember a patient once' scenario is also an important aspect of medical education. Clinical medical teaching is done on an apprentice basis where the experience of the teacher is handed down largely by anecdotes: the case of one patient will be con- trasted with that of another patient whose presentation was similar but memorably different. Undergraduate students are therefore confronted with the uniqueness of each individual's illness. From seeing people as homogeneous (in the scientific preclinical years of the course) students learn the reality of medical practice through the experiences relayed in narrative by teachers and patients alike. In fact, they already knew that people were all different, it was just that medical education was trying to teach them otherwise:

'The first staggering fact about medical education is that after two and a half years of being taught on the assumption that everyone is the same, the student has to find out for himself that everyone is different, (^) which is really what his experience has taught him since infancy.'

Learning clinical medicine traditionally starts with taking case histories. Students learn to allow patients to unfold the story of their illnesses in their own way without interruption before homing in on specific symptoms for clarification. Students are often asked to record the presenting complaint in the (^) patient's own words without first putting a clinical gloss on it. 'I'm that breathless I can't even climb the stairs with the (^) shopping' says much more about the meaning of the illness to that individual patient than 'exertional dyspnoea NYHA (^) [New York Heart Association] grade 2'. The way in which a patient (^) orders events in his or her story can be highly (^) meaningful. Compare two presentations of breast cancer:

'About a (^) month ago I fell against the banisters and it was just after that that I felt the lump.'

'I (^) don't usually examine myself but about a month ago I fell and hurt my chest and when I was rubbing on a pain reliever I (^) felt the lump.'

The first patient clearly feels that there is some connection between her injury and the development of cancer whereas the other patient views her injury as fortuitous as it allowed her the

opportunity of discovering the lump earlier. If the doctor ignores

these narrative distinctions then the patient can be left confused and disoriented, with many questions left unanswered. Alertness to the patient's story allows the doctor access to a (^) deeper under-

standing of the patient, beyond the purely scientific and patho-

logical. Allowing a patient to tell his or her (^) story completely can be an important part of the therapeutic process. This gives the patient the opportunity to order and clarify in his or her own mind the experience of the illness and (^) helps the patient towards under-

standing it. It is surprising how difficult it is to listen properly to

a patient's story (^) to its conclusion. But it is important to do so because (^) if the doctor interrupts with comments these are often completely ignored by the patient who wishes to finish the story. As (^) Peter Hoeg's heroine comments in his book Miss Smilla's feeling for snow:

'Very few people know how to listen. Their haste pulls

them out of the conversation, or they try internally to

improve the situation, or they're preparing what their next speech will be when you shut up and it's their tum to take

the stage.'

Patients' medical knowledge and attitudes towards disease are

often built up from a series of anecdotes about what has hap-

pened to family or friends. Most doctors will be familiar, when

trying to persuade a patient to (^) give up smoking, with the (^) story of uncle Jimmy who (^) smoked 30 cigarettes each day and was still playing bowls at the age (^) of 80 years. It should be remembered

that such anecdotes are usually true and that the patient has a

point. Uncle (^) Jimmy is proof to the patient that the doctor's warn- ings could be wrong and that the much publicized scientific evid-

ence of the risks of smoking is not absolute for the patient as an

individual. So the doctor's approach to the patient's illness (or to

the patient's potential to be ill) should be tempered by the inher-

ent uncertainty of much medical knowledge and by the unpre-

dictability of a disease process in a unique person.

British Journal of General Practice, November 1955

Editorials

Each episode of illness^ in^ a^ patient^ is described^ by^ doctors^ in letters or medical notes which build into a history of the person's medical life. No general practitioner summarizing case notes or hospital specialist reviewing notes can fail to be struck by their biographical aspect.^ This is^ particularly^ so as^ the^ entries^ often^ go beyond a factual account of illness^ and^ comment on^ personality and personal relationships. For example, patients have been described in medical notes as 'tall, thin, anxiety prone, introspect- ive' and 'wily'. It is not just by chance that these comments exist because the context in^ which patients live^ is of^ great^ importance to the ways in which they react to illness. The significance of these comments as biography should not, however, be over- stressed. The patient makes no direct contribution to the descrip- tions and the entries are a doctor's view of the patient in a situ- ation of stress; from the patient's point of^ view,^ illness^ events may be of little significance in the totality of his^ or^ her^ life. Anecdotes and stories, therefore, are integral to medical prac- tice7 and to the education of those practising it. Learning the scientific basis for understanding^ people^ is^ only^ one^ part^ of the holistic approach to which students must^ aspire. Downie has pointed to other types of understanding, including the narrative, historical and sympathetic modes.5 Anecdotes and stories involve narrative and historical understanding but also contribute greatly to sympathetic understanding.^ However,^ anecdotes^ and^ stories can only achieve this if the doctor appreciates their^ importance and takes time to listen. Although knowledge obtained through scientific endeavour in medicine is (^) being vaunted as superior to knowledge obtained in other ways, leaming from^ anecdotes and^ stories^ and^ being^ alert

to their use by patients are essential to good medicine. This kind of knowledge enables doctors to deal with patients as individuals and to respect their uniqueness as persons. As George Eliot in her novel Middlemarch said of Dr Lydgate:

'He cared not only for 'cases', but^ for^ John and Elizabeth, especially Elizabeth.'

JANE MACNAUGHTON

Clinical lecturer, Department of General Practice, University of Glasgow

References

  1. Sackett DL, Haynes RB. On the need for evidence-based medicine. Evidence Based Medicine 1995; 1: 7-8.
  2. Charlton BG. Practice^ guidelines^ and practical judgement:^ the^ role^ of mega-trials, meta-analysis and consensus [editorial]. Br^ J^ Gen^ Pract 1994; 44: 290-291.
  3. Greco PJ, Eisenberg JM. Changing physicians' practices. N^ Engl J Med 1993; 329: 1271-1273.
  4. Platt R. Thoughts on teaching medicine. BMJ 1965; 2: 551-552.
  5. Downie RS. Literature and medicine. J Med Ethics 1991; 17: 93-98.
  6. Hoeg P. Miss Smilla 'sfeeling for snow. London: Flamingo, 1994.
  7. Brody H. Stories ofsickness. Newhaven, CT: Yale University Press,
  8. Eliot G. Middlemarch. Harmondsworth: Penguin English Library,

Address for correspondence Dr J (^) Macnaughton, Glasgow University Department of General Practice, Woodside Health Centre, Barr Street, Glasgow G20 7LR.

There is hope yet for the development of primary

health care in deprived areas

]HERE is no point in arriving too early for moming surgery

because the patients will^ not^ be there: it^ seems^ that^ an appointment with the doctor is^ not^ enough^ reason^ to get^ people out of bed in this inner city practice in Liverpool. A similar observation was made on the Panorama^ (BBC)^ tele- vision programme 'rich and poor' on 13 February 1995 about^ the behaviour of people in Drumchapel, a deprived area of Glasgow, compared with affluent Bearsden. The programme repeated what is known by anyone who has worked in a deprived area -^ a key problem is the lack of hope. The reality of living in a deprived area is that one is confronted on a daily basis with personal failure, violence, unemployment, fragmented communities and lost dreams. The result is that individuals, families and commu- nities come to lack purpose and self-belief. Working as a general practitioner I see^ men^ and^ women in their^ early^ 20s^ who^ are resigned to^ a^ life^ on^ 'the dole'^ or^ on^ 'the^ sick',^ people^ who have no idea what^ they^ want^ out of^ life,^ what^ they^ believe in^ or^ with whom they identify^ -^ people^ who^ have^ difficulty^ getting^ out^ of bed in the^ moming. They are not alone. The report^ of^ the^ Royal College of General Practitioners inner city task force' reminds^ us^ that^ primary^ care teams often exhibit the same features^ as^ their^ patients -^ of^ being overwhelmed, unable to find optimism or direction. For^ indi- viduals, communities and health workers alike, two of the most pressing priorities to address are the need to locate themselves in a wider picture and to feel good about who they are.

The problem of inequity is itself of considerable^ importance. The Black report of 19802 demonstrated the profound association of deprivation and poverty with sickness and the situation^ has worsened since then: over the last 15 years the rich have got richer and the poor poorer and mortality and morbidity gaps have followed the same pattem.3'4 This has resulted in the preparation of a range of books that suggest practical ways forward. The catch is that deprivation and poverty are not the only causes of hopelessness. The anonymity, struggle to survive and fragmented communities characteristic of deprived areas pro- mote a loss of direction and with it a loss of hope. Jobs and housing alone will^ not^ be^ enough^ to^ give^ people^ a^ sense^ of^ iden- tity or create a vibrant, positive culture, nor^ will^ more^ staff ensure that general practices in^ deprived areas^ become^ happier places. Interventions are needed, both in local^ communities^ and in general practices, that help people to become confident. This is the field of development. To develop means to grow or to evolve. The word develop- ment is used in many different contexts, for example personal, service and organizational development, community develop- ment and sustainable development. All share (or should share) a common aim of moving forward. A development approach focuses on people rather than topics. It accepts individuals and groups for what they are and helps them to change in a way that personally empowers them and also helps them to^ interact^ better with the^ world around^ them.^ Such^ a

572 British Journal of General^ Practice,^ November^1995