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Annex 5: Problem Statements
Template & problem statements for each TOM layer
Problem statement template
The above template was used to define the problem statement for each TOM layer. It should be noted, that the first
layer, politics and legal, was split into two separate statements. On the following pages each problem statement is
presented.
Te mplate for a problem statement
Process:
Fin d o ut wh at users / stake hol de rs con side r to be the pr obl em.
Grou p the p robl ems into categ orie s.
Co nd ense the main catego ries in to a pr obl em stateme nt.
Problem Statement has following elements and answers to following questions:
Wha t is the pr oblem, its impa ct a nd the eventual risk if we do not re act to this pr oblem? Bri ef o ne -two l in es o f de scrip ti on of the p robl em (incl ud ing th e li st of i ssue s).
Whe re the problem is appearing? Rel evan t TOM la yer + rele van t geo grap hi cal l evel (EU, sector spe cific, Me mb er State spe cific)
Who ha s the problem / who is the c lient facing the pr oblem? Exp lai ns who n eed s a so luti on.
Wha t form c ould the solution be? No t a sol utio n, bu t the expe cted fo rm of the so luti on: wh ite pap er, web-too l, n ew pro du ct, br ain sto rming sessi on, stu dy ... (o ption al , when p ossi ble to id entify)
Are the re additiona l que stions re la ted to the state ment? Even tu al que sti on s towa rds th e me mber states rel ated to th e pr obl em stateme nt.
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Political and legal - layer
Le gal problem s
Problem Statement has following elements and answers to following questions:
Wha t is the pr oblem a nd its impac t? Th e differen ces in nati ona l l egal frameworks d o not fa cilitate cro ss-bord er e xchange information b etwee n pub lic admi nistrations.
At Eu ropean le vel , th e lack of a hori zon ta l EU lega l frame work for i ntero pera bil ity do es not support a n effe cti ve e xchange of information cro ss-bord ers.
Whe re the pr oblem is appear ing? EU l eve l and na ti on al legisl ation s- (for exampl e in the fol low ing ho rizon tal fi eld s : Perso na l data protection a nd pr ivacy, eID ).
Who has the problem / who is the client facing the pr oblem? N ational pu bl ic admin istratio ns: Lack o f ha rmo ni zation of al ready e xi sting nation al fra meworks, no n existi ng nati ona l l egal framework, n on exi sti ng EU ho rizo ntal interope rabi lity l egal framew ork. Wha t form c ould the solution be?
- A EU le gal framewo rk on in te roperabili ty tha t fosters the exchang e of information cro ss-bo rder. Question:
- Sho ul d somethin g be do ne at EU l eve l i n th e area o f al ig nmen t of n atio nal le gislations?
- In case of no directive or othe r di rectin g legisla ti on at EU level?
- In case an exi sti ng legislatio n?
- 15 -
Political problems
Problem Statement has following elements and answers to following questions:
Wha t is the pr oblem a nd its impac t? Th ere is in sufficie nt awa reness o f the imp ortance of interop erab ility fo r the d eli very o f Euro pe an pub li c servi ces, an d a resulting lack o f po li ti cal wil l to pro mote the n ecessary cross-border i nformati on exchange and inter operabi lity, independently of shifting po liti cal age nda ’s.
Whe re the pr oblem is appear ing? Poli ti cal. Pu bli c a dmin istrations a t na ti ona l leve l.
Who has the problem / who is the client facing the pr oblem? Admini str ation in ch arge of ICT a nd ad mi ni strations in cha rge of provi di ng Euro pean pu bl ic service s
Wha t form c ould the solution be?
- Cre ate hig h level pol itica l spo nsor ship through a commun icati on str ategy:
- Tha t li nks i ntero pera bil ity with issues that are on the p oliti cal ag end a (l ike mobi lity)
- Tha t li nks i ntero pera bil ity with wh at i s fo r i nterest for the p ubl ic (a nd ther efore also for the po li ti cians)
- Bui ld an aware ness by promoti ng the proven ad ded va lue of interop erab ility for ABC through a EU-w ide i ntero pera bil ity commun ica ti on sche me (semin ars, fora , confere nces>).
Organisation and processes – layer
Problem Statement has following elements and answer s to following questions:
What is t he proble m and its im pa ct? There i s a l ack o f l ead ershi p, coo rdi natio n a nd gu ida nce in the fie ld of i ntero pera bil ity. It p reve nts from shar ing an d reusi ng sustai na ble sol ution s.
Where t he proble m is a ppea ring? At eve ry l evel : loca l, n ation al an d Eu rop ean
Who has the problem / who is the clie nt fa cing t he proble m? All pu bli c a dmin istratio ns at nati ona l a nd Euro pea n leve ls
What form could the s olution be?
At Euro pea n l eve l, crea te a n agre ed structure whe re to discu ss a nd ag ree on i nterop erab ili ty. Th is wou ld:
- aim at cre atin g a commun ity of i ntere st th roug h sustain ed commun icatio n and p roa cti ve co ordi na ti on of cro ss-bord er intero pe ra bil ity en dea vou rs
- be th e reco gni sed autho rity i ssuin g rule s a nd con crete g ui del ine s for: •Le gal reco mme nda ti on s •Ro le and p rocess mod ell in g •Archi te ctu ral bui ld ing bl ocks recog nise d a s the mo st i mp ortan t fo r the cross-bo rder inte rope rabi lity •(Open ) Stand ard s to be use d •Seman ti cs •De fi ne base re gi ste rs an d th eir acce ss •Etc.
- in spire the coo rdi natio n o f th e in te rope rabi lity i n th e Member states
Processes & Organisation
Services Offerings – layer
Services Offering
Problem Statement has following elements and answers to following questions:
What is the proble m a nd it s impac t? Lack of IC T imp lica tion s assessme nt a nd clea r gu id eli nes fo r the i mp le me ntatio n o f EU l eg islation in terms o f interop erab ili ty. L ack of g uid eli nes on servi ces i mpl ementation. L ack o f cle ar overvi ew on avai lab le service s in a nd be tw een EU Memb er Sta te s.
Wher e the proble m is appea ring? Se rvices Offering s - At EU a nd MS le vel
Who has the problem / who is the c lie nt fac ing the problem? Pu bli c a dmin istratio ns
What form could t he s olution be?
Service s on d iffe ren t leve ls:
- IC T asse ssme nt o n intero pe rabil ity asp ects o f ne w EU l eg isla ti on i ssue d b y the se cto rs (D Gs)
- Gu ida nce: co ncrete gu ide li nes o n service s i mp le me ntatio n. Ca ta log ue of se rvice s & best practice s i n a nd be tw een EU Member States (pilot p roje cts). Pa rti cip atory p la tforms th at su ppo rt th e shar ing of intero pe rabi lity asse ts be tw een Eur ope an pub lic administra ti ons (Op en Source R epo sitori es and o bserva torie s; Se mantics)
Ques tion: Are th ere nee ds fo r Eu rope an in fra stru ctu re?
