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Week 3 - Quiz
Due May 12 at 11:59pm Points 30 Questions 30 Time Limit 180 Minutes Allowed Attempts 3
Instructions
Attempt History
Attempt Time Score LATEST Attempt 1 52 minutes 30 out of 30 Score for this attempt: 30 out of 30 Submitted May 9 at 4:20pm This attempt took 52 minutes. Question 1 1 / 1 pts
Week 3 Quiz
[WLOs: 1, 2] [CLOs: 1, 2, 3, 4, 5]
Prior to taking this quiz, read Chapter 4 and Chapter 6 assigned readings. The quiz contains 30 multiple-choice and matching questions and is worth 6% of your course grade. You will have three attempts, each with a time limit of 3 hours, to complete the quiz. The highest score will be shown in the gradebook. Click on the Take the Quiz button when you are ready to start this exam. When finished, click on Submit Quiz. Take the Quiz Again
Correct! Authority the right to direct with permission to act Correct! Centralized location an organization in which authority is not delegated. Key decisions, including those about the direction of activities, Correct! Decentralized location an organization in which authority is delegated. First-level supervisors make important organizational decisions. Correct! Integrated delivery system a form of health care coverage across an entire geographic area that minimizes the duplication of services by prov Correct! Mechanism organization an organization characterized by a frequent use of rules and procedures, a greater number of levels in the organiza Question 2 1 / 1 pts Correct! 360-degree assessment Match the following terms and definitions: Match the following terms and definitions:
a document depicting all departments and groups within an organization and any authority or responsibility relation Correct! Organizational design the managerial process of assigning tasks to be performed, placing those tasks into logical groups, and finalizing a Correct! Responsibility or accountability the obligation to complete tasks as assigned Correct! Service line a unit established to care for patients in a given category, such as heart, urology, cancer, or obstetrics center Question 4 1 / 1 pts Create a new vision with supporting strategies. Empower others to act on the vision, including encouraging risk taking. Correct! Reinforce the changes by showing the relationship of those changes to organization success. Communicate the vision to all employees. Question 5 1 / 1 pts staff executive What is the final step in John Kotter’s plan to overcome resistance and implement organizational change? An authority that directs, but does not discipline, and requires and relies on employee professionalism to accomplish goals is what type of authority?
Correct! functional line Question 6 1 / 1 pts José, an infusion nurse Karl, the CEO Correct! Denise, a front-line supervisor Bernice, an upper-level manager Question 7 1 / 1 pts Correct! parallel departmentalization product departmentalization matrix departmentalization service departmentalization Question 8 1 / 1 pts Correct! unfreezing, movement, and refreezing establishing urgency, empowering, and reinforcing understanding, education, rewarding assessing, changing, reassessing Oak Convalescent and Assisted Living Homes is a health care organization that is in the process of becoming more decentralized. Who among the following staff members will MOST likely begin to make more decisions and more specialized ones? What is another term for geographic departmentalization? What are the three steps in Lewin’s model for successful change?
programs program lines Correct! service lines medical affairs Question 13 1 / 1 pts functional parity line Correct! staff Question 14 1 / 1 pts Rohan, a hospital accountant, trains a new employee in the hospital’s financial software. Irma, a surgical nurse, assists two surgeons, an anesthesiologist, and a technician. Jim, a head nurse, speaks to the director of human resources to vouch for another nurse. Correct! Sue, a public relations officer, meets with the mayor to plan a fundraiser for the new women’s clinic. Question 15 1 / 1 pts opportunity growth The head of a pharmaceutical company’s legal department advises her CEO on legal hiring practices. Of which type of authority is this an example? Which of the following scenarios is the BEST illustration of an external boundary spanner? In 2005, when Hurricane Katrina hit the Gulf Coast, hospital basements were so badly flooded that their backup generators failed. After the storm, hospitals improved both their emergency procedures and generator placements. Given this, what kind of force for change was Hurricane Katrina?
threat Correct! crisis Question 16 1 / 1 pts Correct! physical therapist janitor hospital cook IT director Question 17 1 / 1 pts to increase salaries and benefits to expand and grow services Correct! to attract and source top talent to improve the organization’s image Question 18 1 / 1 pts integration with other departments a clean, sterile facility functional equipment Correct! a weak chain of resources Which of the following health care establishment jobs is a line occupation? In the chapter introduction, Phoebe Putney, a major regional health care provider in Georgia, is attempting to strategically align its workforce with the changing needs of the health care system. What was Putney’s primary human resource priority? Which of the following characteristics would LEAST likely be labeled a SWOT “strength” of a hospital’s support staff?
Correct! open listing promotion from within external recruiting employment at will Question 23 1 / 1 pts diversity of patients and clients an economic downturn a recall of medications Correct! minimum wage requirements Question 24 1 / 1 pts in-house recruitment leadership design job design Correct! succession planning Question 25 1 / 1 pts Which HR approach takes advantage of the potential for new ideas and new blood, while also offering an organization’s employees the possibility of being promoted? Which of the following is considered to be a political threat to a health care organization? Ned Racine, the CEO of a large medical equipment company, announces that he expects to retire in two years. Soon Racine’s board of trustees will begin to search for his replacement—a process known as __________. Evelyn Smith leads the current HR management functions of Gilmore Medical Center. These functions typically include all of the following EXCEPT
hiring staff. Correct! strategizing goals. training staff. rewarding employees. Question 26 1 / 1 pts Correct! turnaround. vertical integration. b. joint venture. d. horizontal integration. Question 27 1 / 1 pts gain sharing bonuses merit raises Correct! benefit packages Question 28 1 / 1 pts succession planning a résumé Correct! a skills inventory an employee inventory All of the following are examples of organizational growth strategies EXCEPT Which of the following is NOT considered to be an incentive pay system? Which of the following is MOST useful when an HR manager is matching a worker’s abilities and performance to an open supervisory position?
