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BCS Business Analysis Foundation - example
questions EXAM QUESTIONS ACCURATE AND
VERIFIED ACTUAL EXAM QUESTIONS WITH
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- What are the two most significant Business Architecture Techniques? o A) Business Capability Modelling, SWOT Analysis o B) Value Stream Analysis, Business Capability Modelling o C) Process Mapping, Risk Analysis o D) PESTLE Analysis, Business Capability Modelling Correct answer: B) Value Stream Analysis, Business Capability Modelling Rationale: Business Capability Modelling and Value Stream Analysis are crucial techniques to understand and map business operations and capabilities.
- PESTLE analysis examines which environment? o A) Internal environment o B) Market environment o C) External environment o D) Economic environment Correct answer: C) External environment Rationale: PESTLE analysis looks at external factors such as political, economic, social, technological, legal, and environmental influences on a business.
- Which of the following shows the correct hierarchical order of Business Process Modelling? o A) Task, Process, Organisation o B) Organisation, Task, Process
o C) Organisation, Process, Task o D) Task, Organisation, Process Correct answer: C) Organisation, Process, Task Rationale: Business Process Modelling starts with the highest level (Organisation), then breaks it down to processes, and further into tasks.
- Which technique helps to explain and test complex business rules? o A) Flowcharting o B) Decision Tables o C) SWOT Analysis o D) PESTLE Analysis Correct answer: B) Decision Tables Rationale: Decision Tables are specifically designed to represent and test complex business rules.
- Which output from the Consider Perspectives stage of the Business Analysis Process Model reflects the stakeholders' perspectives? o A) Business Activity Model o B) Requirements Document o C) Risk Assessment Report o D) SWOT Analysis Correct answer: A) Business Activity Model Rationale: The Business Activity Model captures the various perspectives and inputs from stakeholders.
- Name an issue to be considered during strategy analysis according to Johnson, Scholes, and Whittington (2008)? o A) Marketing strategy o B) The direction of an Organisation's activities o C) Budget allocation o D) Resource management
o A) How will this change affect the budget? o B) What can IT do to help us exploit business opportunities and enhance the portfolio of products and services we offer? o C) Who will be responsible for implementing the change? o D) What is the return on investment? Correct answer: B) What can IT do to help us exploit business opportunities and enhance the portfolio of products and services we offer? Rationale: This question focuses on aligning business strategy with IT capabilities.
- What does "O" stand for in OSCAR? o A) Opportunity o B) Objectives o C) Output o D) Outcome Correct answer: B) Objectives Rationale: OSCAR is a framework, and "O" stands for Objectives.
- What is NOT true regarding the Document Analysis technique for the business analyst? o A) Document Analysis allows the analyst to gather useful information from existing documentation. o B) Document Analysis allows the analyst to obtain screen design ideas for the future system. o C) Document Analysis helps to understand the history and context of existing processes. o D) Document Analysis is helpful for validating requirements. Correct answer: B) Document Analysis allows the analyst to obtain screen design ideas for the future system. Rationale: Document Analysis is primarily used for gathering information and understanding context, not for design ideas.
- C in the CATWOE framework stands for? o A) Context
o B) Customer o C) Cost o D) Constraints Correct answer: B) Customer Rationale: In the CATWOE framework, "C" stands for Customer, who is the focus of the transformation process.
- Issues of targets and performance should be investigated at which organisational level? o A) Operational o B) Strategic o C) Tactical o D) Functional Correct answer: C) Tactical Rationale: Tactical level focuses on setting and managing performance targets and their alignment with strategic goals.
- In which of the following circumstances is competitive rivalry between firms LIKELY to be high? o A) When the market is growing slowly or not at all o B) When firms have a large market share o C) When the market is rapidly expanding o D) When firms are geographically isolated Correct answer: A) When the market is growing slowly or not at all Rationale: Slow or stagnant market growth forces firms to compete more intensely for a limited customer base.
- What does the "S" stand for in the SARAH Model? o A) Satisfaction o B) Stress o C) Shock
- What correctly identifies the stakeholders of a project? o A) The people who have an interest in a project o B) The project manager o C) The end-users o D) The suppliers Correct answer: A) The people who have an interest in a project Rationale: Stakeholders include anyone who has an interest or is affected by the project, not just the project manager or suppliers.
- What is the fourth stage of the SARAH model? o A) Resistance o B) Acceptance o C) Hope o D) Shock Correct answer: B) Acceptance Rationale: The SARAH model outlines that Acceptance is the fourth stage after Shock, Anger, and Resistance.
- What is NOT a step within the Requirements Engineering framework? o A) Requirements Definition o B) Requirements Design o C) Requirements Elicitation o D) Requirements Validation Correct answer: B) Requirements Design Rationale: Requirements Engineering involves gathering, analyzing, validating, and managing requirements, but it doesn't typically involve "Design."
- What are the four views of a business system? o A) Products, Customers, Suppliers, Processes o B) Process, People, Organisation, Information Technology o C) Financial, Operational, Marketing, Sales
o D) Strategy, Structure, Systems, Skills Correct answer: B) Process, People, Organisation, Information Technology Rationale: The four views of a business system include processes, people, organisation, and information technology, which all play a key role in understanding and improving business systems.
- The analyst has identified the following requirements from the project sponsor: "Whatever database platform is selected later in the project, it must comply with British Standard BS7666 regarding the way in which it holds postal address information". What type of requirement is this? o A) Functional Requirement o B) Non-functional Requirement o C) General Requirement o D) Technical Requirement Correct answer: C) General Requirement Rationale: A general requirement is a broad statement that outlines the need for compliance with standards, without specifying a technical or functional requirement.
- Explain the difference between requirements (Functional, General, Technical, and Non- functional) with examples. o A) Write a detailed explanation o B) Functional requirements describe what a system should do, General requirements are for regulatory compliance, Technical requirements specify the system's technical architecture, and Non-functional requirements define the quality aspects of the system like performance and security. o C) Requirements are the same for all systems o D) Functional requirements are unnecessary Correct answer: B) Functional requirements describe what a system should do, General requirements are for regulatory compliance, Technical requirements specify the system's technical architecture, and Non-functional requirements define the quality aspects of the system like performance and security. Rationale: This answer covers the distinctions and provides examples of the different types of requirements.
o B) Primary and Support activities o C) Only support activities o D) Financial and operational activities Correct answer: B) Primary and Support activities Rationale: Porter’s value chain consists of primary activities (such as inbound logistics, operations, etc.) and support activities (like procurement, technology development, etc.).
- Which of the following is the correct interpretation of OSCAR? o A) Objectives, Scope, Constraints, Authority, Resources o B) Objectives, Scope, Cost, Actions, Resources o C) Output, Scope, Constraints, Actions, Resources o D) Operations, Scope, Constraints, Authority, Resources Correct answer: A) Objectives, Scope, Constraints, Authority, Resources Rationale: OSCAR is a framework used to clarify the key aspects of a project, including objectives, scope, constraints, authority, and resources.
- What COULD help remove problems identified with an AS-IS process? o A) Implementing automation o B) Changing the sequence in which the process is carried out o C) Training staff on the existing process o D) Increasing the budget for the process Correct answer: B) Changing the sequence in which the process is carried out Rationale: Changing the sequence of steps can often help improve efficiency and resolve issues in an existing (AS-IS) process.
- The principle of one analysis and design phase followed by several successive development, testing, and implementation stages is a feature of which lifecycle? o A) Waterfall o B) Incremental o C) Spiral o D) Agile
Correct answer: B) Incremental Rationale: The Incremental lifecycle involves breaking the project into smaller phases, each going through analysis, design, development, testing, and implementation.
- Which of the following are ALL components of CATWOE? o A) Owner, Transformation, Customer o B) Objectives, Resources, Actions o C) Customer, Outputs, Timing o D) Constraints, Resources, Actions Correct answer: A) Owner, Transformation, Customer Rationale: CATWOE stands for Customers, Actors, Transformation, Worldview, Owner, and Environment, but the main components are Owner, Transformation, and Customer.
- How are the actors responsible for carrying out the work, shown on a business process model? o A) As tasks o B) As swim-lanes o C) As decision nodes o D) As arrows Correct answer: B) As swim-lanes Rationale: Swim-lanes are used in business process models to show the different actors or departments responsible for tasks in a process.
- An insurance company wants to re-evaluate their strategy. They have already done some analysis on their external environment. They have now asked a business analyst to help them investigate their internal environment. Which techniques is the business analyst likely to employ? o A) PESTLE Analysis, SWOT Analysis o B) MOST, Resource Audit, Boston Box o C) Risk Analysis, Stakeholder Analysis o D) PESTLE Analysis, MOST
what do interviews consist of? - answer_opening - introductions and reiterate purpose of project and interview, body - ascertain information (about current situation and functions of new system, problems associated with current functions, new features required) and the close (summarise main points of interview, explain what happens next, ask how further contact can be made) What are the four types of observation? - answer_Formal, protocol analysis, shadowing and ethnographic studies what are the +- of formal observation? - answer_who wants to be watched, acceptable to mystery shopper, change normal behaviour when being observed - prep the observed, see office layout and paper routes, check shortcuts and obsolete procedures what is, and what are +- of protocol analysis? - answer_ask member of staff to perform a task and explain each step as they perform it, + makes people really think about business process what is shadowing and +-? - answer_following a person around for 1-2 days, +useful way to understand specific user role, able to ask for explanations what is ethnographic studies and +- - answer_observe over several months +users behave authentically - beyond the budget of most organisations key steps in order to carry out observation properly - answer_ensure co-operation, identify busy/slack periods, how to record results, identify constaints in advance e.g. legal, seasonal, security, policy what are +s of using workshops - answer_gain broad view of area under investigation, increase speed and productivity, obtain buy-in and acceptance for project, gain consensus or group agreement
- s of workshops - answer_time to organise due to busy schedules, forceful participant can disrupt process, difficult to get key/authority stakeholders there so decisions are altered after the workshop techniques to use during a workshop - answer_discovery - elicit information and views from participants, documentation discovery techniques - answer_brainstorming, round robin discussions, brainwriting - post it notes, stepwise refinement - take a statement and keep asking why (root cause analysis/fishbone diagrams), breakout groups documentation methods - answer_process models, data models, case diagrams, rich pictures, mind maps, (text based docs) what is a hothouse workshop - answer_applies the principles of Lean and Agile to a business problem, brings together business and development teams, uses prototypes, output should be prototype of the solution to enable development of full solution What is scenario analysis? - answer_tells story of task, describes steps taken that lead to a successful outcome, (actor, preconditions (must be true for scenario to begin) and post conditions (must be true for outcome to be a success) - +helps to identify risks What are misuse cases? - answer_1. identify task or interaction/business trigger 2. identify usual steps or sequences 3. define control conditions that control step to step 4. identify alternate paths if the conditions are not met (exception situations) what is the happy day scenario - answer_the usual course or transaction of a task
+s questionnaires / - s - answer_limited info from large group of people, cost effective, geographic advantage, validate information - time to prepare, people fail to complete them, too complex or not enough detail 3 parts needed for successful questionnaire - answer_heading - explain purpose and instructions, classifications section - details of respondent, enables data to be classified, data - main body of questions are posed, avoid open questions, limit range of answers what is special purpose reporting +s, - s - answer_users keep a diary or record of specific issue or task, +s get their buy-in, lack of pressure of observation - s forget to keep record, invent data, don't want to get involved, 5 steps of activity sampling - answer_identify activities to be recorded, define frequency and timings, visit study group at agreed times, record results, analyse results (useful for business case, identifying lengthy processes) what is doc analysis +s - s - answer_review documentation to uncover info headings for document review (10) - answer_1. how is completed 2. who completed 3. variation or controls 4. who uses 5. when used 6. how many used 7. where is it retained by organisation
- what are details of the information shown on doc 9. where does info come from 10. is the information known by other names within org what are rich pictures - answer_no fixed notation, use symbols and annotations for showing overview of entire situation issues of targets and performance should be investigated at what level - answer_tactical What does SSM stand for? - answer_soft systems methodology
two acronyms for identifying stakeholders are - answer_PESTLE and SWOT What does PESTLE stand for? - answer_Political, Economic, Social, Technological, Legal, Environmental What does SWOT stand for? - answer_strengths, weaknesses, opportunities, threats explain through power/interest grid - answer_ 6 stakeholder attitudes - answer_champions, supporters, neutral, critics, opponents, blockers What does RACI stand for? - answer_Responsible, Accountable, Consult, Inform A RACI chart is produced to ensure that - answer_there is only one person accountable for any one task. what does R mean in RACI - answer_the person or role responsible for creating or developing the deliverable or performing the task what does A mean in RACI - answer_accountable - the person who is answerable for the quality of the deliverable what does C stand for in RACI - answer_provides relevant information relevant to the task or deliverable - consulted what does I stand for in RACI - answer_informed - stakeholders are informed about a deliverable or task though they may not have contributed to them
What is a value proposition? - answer_the set of benefits or values a company promises to deliver to consumers to satisfy their needs what are the five parts of the service/product attribute (value proposition) - answer_functionality, price, quality, choice, availability what are the three components of the value proposition - answer_product or service attributes, customer relationship aspects, image and reputation What is SIPOC used for? - answer_Suppliers, inputs, process, outputs, and customers It has three typical uses depending on the audience:
- To give people who are unfamiliar with a process a high-level overview
- To reacquaint people whose familiarity with a process has faded or become out-of-date due to process changes
- To help people in defining a new process Harmon's organisational model - answer_suppliers, customers, competitors, company processes, external environment Porter's Value Chain Model - answer_Value Chain A sequence of activities through which the organization's inputs are transformed into valuable outputs Primary Activities
Relate to production and distribution of products and services Support Activities support Primary Activities contributing to competitive advantage five key components of a BP - answer_tasks, process flow, decision points, actors, outcome What does UML stand for? - answer_Unified Modeling Language. where does the customer actor go in swimlane diagrams - answer_traditionally at the top in swim lanes, what does a diamond represent - answer_a decision point what does text in square brackets mean on swimlane diagram - answer_that the condition must be checked, also known as a "guard expression" how do we name BPMs - answer_verb-noun format e.g. find book Good practice when using swimlanes as BPM - answer_separate task when piece of work is done, each task single action, show sequence from task to task and actor to actor, "handoffs" (between actors) should be analysed carefully attributes to be considered a task in a BPM - answer_one person, one place, one time
