Behaviorally Anchored Rating Scales (BARS) - Development and Use, Lecture notes of Communication

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Behaviorally Anchored

Rating Scales (BARS)

BARS-Introduction

• Definition

• How BARS are developed

• Sample BARS

• Rater Training

• Inter-Rater Reliability

BARS-Development

1. Convene SMEs

2. Determine dimensions

3. Define dimensions

4. Gather high, low & acceptable examples

Session Activity: Step 4

Sample Scenario

You are a new supervisor and have ten employees who are your direct subordinates. This is your

first week as the supervisor. Over the past several weeks various employees worked out-of-class

as the supervisor. You reviewed the work records of your employees and noticed that one of the

employees under your supervision, Chris Ross, has been late to work multiple times. Today is

Friday, May 10, 2013. Several employees were pre-approved for vacation today and one

employee, Sam Rogers, called in sick. These absences coupled with Chris being tardy again caused

an overtime situation. Due to minimum staffing requirements in your section an employee from

the night shift was held over on overtime until Chris arrived. Due to budget constraints any use of

overtime is frowned upon by the department head Manager Jordan Biggs; your direct supervisor.

You decide that you should speak with Chris regarding this issue. Chris is an hourly employee with

regular work hours of 8:00 am - 5:00 pm. Each time he was late over the past few weeks he was

required to submit slips for leave. Before the meeting, you review Chris’ personnel file and see

that there have been no complaints, no discipline and Chris has received positive feedback during

all past employee reviews. The time and attendance records are computer generated and reflect

badge swipes of the exact time when employees clock-in and clock-out.

You are to conduct a meeting with Chris.

Sample Video

Sample Video

Oral Communication Problem Analysis and Resolution

ORAL COMMUNICATION: Organizes thoughts and expresses them in a clear and logical manner, quickly comprehends another's meaning, uses appropriate vocabulary, correct grammar, and appropriate non-verbal communication (gestures, etc.). E 9 Expresses Ideas clearly and concisely F F E C Answers questions completely and precisely T 8 Speaks with a voice that exhibits an appropriate command presence I V E Relates thoughts in an organized manner. Gives concise answers to questions. 7 Demonstrates effective active listening behaviors (e.g. leans forward, nods in agreement, repeats statements back, verbalizes understanding) 6 Clearly enunciates words Attentively leans forward 5 Voices ideas randomly or several at a time 4 Interrupts others inappropriately Excessive use of filler words, phrases (umm, like I said, etc.) I 3 Fails to listen to questions asked by role player(s) N Uses incorrect words or grammar in responding to questions E F F E 2 Talks too long without making a point C T Uses profanity I V E 1 PROBLEM ANALYSIS & RESOLUTION: Ability to critically evaluate a situation, gather and analyze relevant information, identify underlying issues, assess alternative solutions, and to consider the implications of problems and potential solutions. E 9 Identifies possible resources to resolve problem. Deals w/ problems before they worsen F F E C (^) Ensures a follow up plan is established T 8 Develops alternative approaches to deal with the problem I Verbalizes the impact on the organization as a whole (morale, operations, budget, etc.) V E Thoroughly considers relevant information 7 Provides feasible solutions; considered feasibility of alternatives Makes suggestions for resolving the problem 6 Assures adherence to standards 5 4 Is unable to support conclusions with facts or logic I 3 Fails to consider alternatives N Considers only a portion of the available information E Abdicates responsibility, blames others F F E 2 Waits until a problem has worsened before dealing with the problem C T I V E 1 Fails to act, hopes that the problem will resolve itself

Questions?

Liz Reed ereed1@columbus.gov 614 - 645 - 6032

Laura Hausman lahausman@columbus.gov 614 - 645 - 6893

Michael Maloney mmaloney1@columbus.gov 614 - 645 - 7494