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A comprehensive review of key concepts and topics covered in the bus515 labor relations & conflict resolution course, focusing on midterms exam preparation. It includes multiple-choice, true/false, and fill-in-the-blank questions with detailed answers and rationales, covering topics such as union functions, grievance procedures, labor legislation, conflict resolution methods, and unfair labor practices. This resource is valuable for students seeking to solidify their understanding of labor relations principles and prepare for their midterms exam.
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Fill-in-the-Blank Questions
True/False Questions
Multiple Response Questions
employees rather than profit maximization, which is a characteristic of business organizations. What is the primary purpose of collective bargaining? A. To increase management wages B. To negotiate employment terms C. To facilitate job layoffs D. To promote individual employee relations ANS : B. To negotiate employment terms Rationale: Collective bargaining is a process of negotiation between employers and a group of employees aimed at reaching agreements that regulate working conditions. Which of the following factors does NOT typically influence conflict resolution in organizations? A. Communication styles B. Organizational culture C. Market competition D. Individual personalities ANS : C. Market competition Rationale: While market competition affects overall business strategy, the factors directly influencing conflict resolution are internal to the organization. In which scenario is a strike most likely to occur?
A. During a period of organizational stability B. When contract negotiations break down C. When employees are satisfied with their conditions D. In times of economic boom ANS : B. When contract negotiations break down Rationale: Strikes usually happen when workers feel their demands are not being met during contract negotiations. Which of the following best describes mediation? A. A legal binding decision by a third party B. A facilitated discussion to reach a voluntary agreement C. A formal complaint filed with a labor board D. An aggressive negotiation tactic ANS : B. A facilitated discussion to reach a voluntary agreement Rationale: Mediation is a non-binding process where a neutral third party helps disputants reach a mutually acceptable agreement. Fill-in-the-Blank Questions The _ _ _ _ _ _ _ _ _ model suggests that conflict is a natural byproduct of human interaction. ANS : Interactionist Rationale: The interactionist model of conflict recognizes that conflict can stimulate change and should not always be viewed negatively.
ANS : Pre-strike Rationale: Pre-strike procedures aim to address disputes and avert strikes through negotiations and other measures. True/False Questions True or False: Labor relations activities primarily concern compliance with workplace safety regulations. ANS : False Rationale: Labor relations encompass a broader scope, including collective bargaining, dispute resolution, and overall employee relations. True or False: Conflict avoidance can lead to unresolved issues that exacerbate tensions over time. ANS : True Rationale: Avoiding conflict can often result in lingering problems which may worsen if not addressed promptly. True or False: The National Labor Relations Act (NLRA) guarantees the right to strike in the United States. ANS : True Rationale: The NLRA protects employees' rights to engage in collective activities, including strikes for union-related activities.
True or False: Interest-based bargaining focuses strictly on the positions held by the negotiating parties. ANS : False Rationale: Interest-based bargaining seeks to understand the underlying interests of the parties, rather than just their stated positions. True or False: Unions generally oppose the use of alternative dispute resolution (ADR) methods. ANS : False Rationale: Many unions support ADR methods like mediation as they can lead to quicker and less adversarial resolutions of disputes. Multiple Response Questions
A. Active listening B. Open communication C. Avoiding the issue D. Collaborative problem-solving ANS : A, B, D Rationale: Active listening and open communication foster understanding; collaborative problem-solving promotes joint resolution.
C. The IRR of the negotiation terms D. A union’s stance on contract renewal ANS : B. The fallback plan if negotiations fail Rationale: BATNA is the alternative course of action available to a party if negotiations do not result in a successful agreement. Fill in the blank: The _ _ _ _ _ _ _ index indicates the level of satisfaction among the workforce related to their working conditions. ANS : Job satisfaction Rationale: Job satisfaction indexes measure how employees feel about their work environment and conditions. True or False: Integrative bargaining often results in a win-lose outcome. ANS : False Rationale: Integrative bargaining aims for win-win outcomes, where both parties find mutually beneficial solutions. Which of the following can be considered a form of employee representation? (Select all that apply) A. Labor unions B. Works councils C. Mediation panels
Multiple response: Which elements are critical to understanding labor market conditions? (Select all that apply) A. Employment rates B. Industry trends C. Employee participation D. Wage levels ANS : A, B, D Rationale: Employment rates, industry trends, and wage levels are crucial for analyzing labor market conditions. True or False: A lockout is a tool used solely by unions during negotiations. ANS : False Rationale: A lockout is a management tactic used to prevent employees from working, typically in response to a strike or labor dispute. Fill in the blank: The _ _ _ _ _ _ _ _ _ theory posits that conflict arises when people see their interests as being in opposition. ANS : Conflict Theory Rationale: Conflict Theory asserts that social conflict arises from the competition for limited resources and differing interests.