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C483 Pre-Assessment Questions With Accurate Answers
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A company is trying to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce variation in their process outputs is key to their business success. Which quality process is the company utilizing? correct answer Six Sigma A company offers unique products in its industry to create a competitive advantage. Which type of strategy is the company using? correct answer Differentiation A corporation is experiencing dysfunction in their work teams. The team leader plans to realign work groups based on employees' work locations, and also to alter rules and regulations in the groups and make additional changes to "shake things up a bit. "Which conflict- stimulation technique is the team leader applying? correct answer Restructuring the organization A corporation offers concrete incentives such as higher wages for cooperation with change. Which strategy is the corporation using to overcome resistance to change? correct answer Negotiation and reward A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 9:00 a.m. to 6:00 p.m.
Monday through Friday. The employees banded together in opposition of the change. What were the employees of the corporation experiencing? correct answer Peer pressure A local business has provided services to its customers for 40 years. The business's mission is "To give our customers the best service in town." The owner of the business has had a long-standing dream to franchise the business and become the best provider of its service in the United States.What describes the owner's dream? correct answer Strategic vision A store that has had a high rate of employee theft wants to use an employee selection technique to hire new employees who are less likely to steal from them. Which type of employee selection instrument is most appropriate in this situation? correct answer Integrity test A value chain is the sequence of activities that begins with raw materials.What result does a value chain end with? correct answer Delivery of products or services A visually-impaired person has been hired to work in the human resources department of a small company. Which workplace accommodations would be reasonable in this situation? correct answer The company will purchase a large computer screen and a Braille keyboard.
During an international executive meeting, an executive used a word that did not translate into English. What type of cross-cultural communication barrier is this? correct answer Barrier caused by word association Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its primary business of family entertainment.Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution network? correct answer Vertical integration How many defects per million are there at Six Sigma, assuming a product or process is defect-free 99.99966% of the time? correct answer Less than 3. In the five dimensions of Hackman and Oldham's model of job design, what does autonomy describe? correct answer Independence and discretion in making decisions In which situation does religious preference inappropriately affect decision making? correct answer A publicly-held company has a policy limiting financial donations to one religious group.
Industry and market analysis, competitor analysis, and social analysis are examples of which step in the strategic planning process? correct answer Analysis of external opportunities and threats Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are open-minded, able to learn quickly, and skilled at conceptualizing. Which entrepreneurial personality trait is this? correct answer Creativity, self-reliance, and ability to adapt One manager is responsible for all functional areas allowing the company to sell Product A, and another manager is responsible for all functional areas that allow the company to sell Product B. Which type of design does this corporation use? correct answer Divisional Process checklists and project audits are components of which management process? correct answer Quality Assurance Skilled management, positive cash flow, and well-known brands are examples of which component of the SWOT analysis? correct answer Strengths The introduction of statistical tools to analyze the causes of product defects is associated with which quality improvement approach? correct answer Six Sigma
What is a common component of effective diversity training programs? correct answer Building awareness What is a reason to create a boundaryless organizational structure? correct answer To make information available as needed What is the best way to succeed in a matrix organizational structure? correct answer Collaboration What is the first step of organizational strategic planning? correct answer Developing a strategic mission What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results? correct answer Taking corrective action What is the last step to Deming's 14 points of quality management? correct answer To take action to accomplish the transformation What is the principal idea of reengineering? correct answer To revolutionize key organizational systems and processes When selecting an organizational structure, which key elements should be considered? correct answer Differentiation and integration
Which activity should management use to encourage intrapreneurship within an organization? correct answer Encourage employees to work on informal job assignments Which concept entails all aspects of interaction a company has with its customers in both sales and service-related environments? correct answer Customer relationship management Which entities protect the rights of employees and potential employees from discrimination in the workplace? correct answer Equal Employment Opportunity and Affirmative Action Which formal structure allows job holders to have broad responsibilities, accommodates decentralized and informal decision making, and values expertise? correct answer Organic Which personality characteristics are believed to contribute to an entrepreneur's success? correct answer Determination Which type of control system is being implemented when management uses prices, profit centers, and exchange relationships as a control? correct answer Market control