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CAP Exam Practice Questions and
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Managers spend the majority of their time in which activity? ✔✔Communicating
Networking accounts for what portion of all positions found by job candidates? ✔✔Two-thirds
Which gesture in nonverbal communication is probably less uniformly understood in all cultures? ✔✔Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization are goals, limited resources, and ✔✔People
What advice should you give a supervisor about relationships with subordinates? ✔✔Give compliments freely
Standards that evaluate output with regard to expectations are known as ✔✔Performance
Universal greeting in the United States ✔✔A handshake
Communication, coordination, and collusion are three classes of behavior in an ✔✔Oligopoly
An insecure employee performs best under which kind of leadership? ✔✔Autocratic
Focus in the task level of operations is an aspect of ✔✔Scientific management
In value chain management, the power is held by the ✔✔Customers
Positive stress is also known as ✔✔Eustress
During a presentation, a speaker's persuasive skills should include ✔✔High eye contact
Disadvantage of working in groups or teams ✔✔Groupthink
Work structure has a major influence on worker ✔✔Motivation
The conflict management style which tends to lead to the overall best solution is ✔✔Collaborating
An organization that requires employees to report to only one supervisor is using effective ✔✔Unity of command
The function of a development specialist is to deal with ✔✔Organizational change
An abstract of a formal report contains a condensed version of the report's ✔✔Conclusions and recommendations
Type of letter that requests some type of adjustment ✔✔Claim
The type of report that offers recommendations is ✔✔Analytical
WinZip is an example of ✔✔File compression
A file type that a user can open in software like Microsoft Excel? ✔✔XLSX
In large businesses, primary backup computer file storage on ✔✔Shared storage drives
In written communications, business jargon and redundancies may be corrected by ✔✔Editing
A simplified letter format has a ✔✔No writer identification
In a simplified letter, ✔✔The subject line is in all caps
One of the primary principles of design is ✔✔Movement
In a written report, second-level subheadings ✔✔Started flush with the left margin
What percentage of information shared internally by organizations today is still printed by employees? ✔✔90 percent
A format used for organizing elements in a design is a ✔✔Grid
Shortcut for the Copy command ✔✔CTRL+C
Shortcut for the Cut command ✔✔CTRL+X
The fastest way to convert a soft copy to a hard copy is to ✔✔print the file
The office uses 7,200 copies a month; what type of volume copier is needed? ✔✔low
What printer uses a heat process to produce an image on a page? ✔✔laser printer
To qualify for a virus, a program must be able to ✔✔replicate itself
What can be used to rewrite data? ✔✔CD-RW
What can store an electronic copy of paper document? ✔✔Image-processing system
What multimedia presentation page provisions allows navigation to related information by clicking special areas? ✔✔Button
Quantitative data creates records that can be used to establish appraisal criteria to ✔✔compare and rank objectively
What is the first step in troubleshooting why you cannot use the ten-key pad on your keyboard? ✔✔Ensure number lock is engaged
What is not a justification for implementing local area networks? ✔✔Sharing workstations
To be understood by a computer, information has to be converted to electrical impulses. Each impulse is called a ✔✔bit
An example of a network topology? ✔✔Star Network
The type of network that has all communications passing through a switcher at the hub of the configuration is a ✔✔star
To a computer, all input is a ✔✔number
A connection device that enables different types of hardware and software to communicate is known as a ✔✔Gateway
What is the number that uniquely identifies a computer connected to the internet? ✔✔IP address
What design type for systems furniture has characteristics based on ergonomic and spatial standards? ✔✔Modular
If you are designing a large office building at your workstation, which type of computer user are you? ✔✔power
Where should you place the computer in your office reference to a window? ✔✔along side
The proliferation of records is best controlled at which stage? ✔✔creation
Which type of information should be stored off-site? ✔✔Property deeds
A systematic control of the record life cycle is known as ✔✔records management
COLD is an acronym in records management for ✔✔Computer output to laser disc
Data kept for future reference is called a ✔✔record
Electronic storage that includes hard disks, floppy disks, and flash drives ✔✔magnetic media
A digital or photographic representation of a record on any type of storage medium ✔✔image
In records management, financial and tax records are considered to be ✔✔important
When creating a database, you set a data type for each field. What field data type allows you to add a note regardless of size? ✔✔memo
When no two clients have the same information in a database field, the have a ✔✔key field
When returning office supplies to the seller ✔✔credit memorandum
Users should sit between 18 and 28 inches fro a CRT monitor to avoid ✔✔back strain
A contract that courts will assume and impose on parties to prevent unjust enrichment is a ✔✔Quasi - contract
The meeting room setup style which allows the speaker access to each participant, promotes interaction, and is good for a medium-sized group is ✔✔circular style
Setting the objectives of a meeting is the role and responsibility of the ✔✔leader
The most important travel document you give the CEO before the CEO leaves on a business trip is the ✔✔itinerary
The most effective, cost-saving type of teleconferencing is ✔✔web conferencing
The executive leader will normally assign the administrative professional to ✔✔record the written minutes of the meeting
A Visa may ✔✔be used to grant permission to US citizens to travel abroad
The most expensive class of air travel is ✔✔First class
To pass through airport security and board a flight, a traveler must have a ✔✔boarding pass
What describes the detailed plans for a business trip? ✔✔Meeting itinerary
What describes the contents of the Official Airline Guide? ✔✔Flight information and schedules
What is the most convenient form of transportation for a short trip outside the city center? ✔✔Rental car
When calling a hotel reservation line, what is required to access a prior reservation? ✔✔Confirmation number
Way to manage the time spent on a large project ✔✔Break the large project into smaller tasks
When faced with a long list of tasks, it is best to first ✔✔prioritize
An example of a time management system ✔✔tickler file
Discrimination occurs when ✔✔Unequals are treated equally
Type of learning is determined by the consequences of responses ✔✔operant conditioning
A learning process that occurs from being an active participant in situations is ✔✔operant conditioning
The process of gathering information on what a job entails and what knowledge, skills, and abilities are necessary is called ✔✔Job analysis
An error in rating an interviewee as good or bad compared to the last candidate interviewed is called ✔✔A contrast error
In a job interview, if you are asked, "What are your most serious weaknesses?" you should ✔✔Identify items such as working too hard or being too attentive to details
The first step in planning an interview is to ✔✔determine the purpose
A statistical validation study is used in job analysis to ✔✔relate hiring standards to job performance prediction
Full employment is best described as ✔✔Suitable jobs being available for all who are willing to work
Grouping, job requirements, and reporting relationships are part of ✔✔staffing functions
The forced distribution method of rating employees is useful because it ✔✔Provides a graphic representation of employee goals
Negative transfer of learning means that a ✔✔past experience can impede new learning
Corporate training program goals are referred to as ✔✔instructional objectives
When introducing a new procedure, developing a training program for employees would be ✔✔implementation
An example of harassing conduct ✔✔epithets
A good policy statement should ✔✔provide supervisors with guidelines for dealing consistently with issues that arise
The best teams develop procedures to ✔✔guide them
Information and procedure messages distribute ✔✔Routine information and describe procedures and instructions
The petty cash account is an example of ✔✔current asset
The method of costing the ending inventory with the most recent prices is weighted average ✔✔FIFO
The purchase of treasury stock by a corporation is ✔✔a reduction of equity
Checking a financial account balance against another item for accuracy is known as ✔✔reconciliation
A company that wants to strengthen its internal financial control system for cash or check payments will implement a ✔✔voucher system
The exchange of money from one account to another through computer-based systems is ✔✔electronic funds transfer
The primary benefit of a voucher system is to ✔✔establish the authenticity of each expenditure
The utilization of a voucher system is a process designed to enhance the internal control of the ✔✔Purchasing and cash disbursements systems
