Docsity
Log inSign up
Docsity
Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity

Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan

Guidelines and tips
Guidelines and tips
Sell on Docsity
Sell on Docsity
Log inSign up

Prepare for your exams

Study with the several resources on Docsity

Find documents

Prepare for your exams with the study notes shared by other students like you on Docsity

Search Store documents

The best documents sold by students who completed their studies

Search through all study resources
Docsity AINEW

Summarize your documents, ask them questions, convert them into quizzes and concept maps

Explore questions

Clear up your doubts by reading the answers to questions asked by your fellow students

Earn points to download

Earn points by helping other students or get them with a premium plan

Share documents
download point icon20 Points

For each uploaded document

Answer questions
download point icon5 Points

For each given answer (max 1 per day)

All the ways to get free points
Get points immediately

Choose a premium plan with all the points you need

Study Opportunities

Choose your next study program

Get in touch with the best universities in the world. Search through thousands of universities and official partners

Community

Ask the community

Ask the community for help and clear up your study doubts

University Rankings

Discover the best universities in your country according to Docsity users

Free resources

Our save-the-student-ebooks!

Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors

From our blog

Exams and Study
Go to the blog

Case Study about financial institutions, Lecture notes of Human Resource Management

Capitol University (CU)Human Resource Management

This topics briefly examines the capability of a human resource manager in a case study situation. A business case study is a summary of a real-life business scenario where steps are taken to solve a problem effectively. Case studies are not just for business school students. They can also be used to show how your business has made a real and significant impact on your customers.

Typology: Lecture notes

2022/2023

Available from 04/16/2023

allyssa-badal
allyssa-badal 🇵🇭

9 documents

1 / 6

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
CASE STUDY ANALYSIS #11
PERMAJA MONTESSORI SCHOOL
(The case of Miss Joan)
INSTRUCTIONS: (30 pts)
● Read and understand the case and make your own analysis.
● The facts are given. All you need is to supply the necessary
information by answering what is being elicited from the given
situation.
FACTS:
Miss Joan was hired as Assistant Librarian at Permaja Montessori School
immediately after her graduation from the Philippine Normal University. She
had very good credentials and graduated with honors. During the last two
years, her performance was found to be very satisfactory. She was very
diligent in her duties and responsibilities. Recognizing her good
performance, she was promoted to the position of Chief Librarian.
Miss Joan has a staff of four employees who are all secretarial graduates.
Miss Yolly has been with the school for ten years and is a mother of two
young boys who are also enrolled in the school. Miss Carol has been in the
school for eight years, and a mother of a young girl, eight years old, and in
the second grade also in the same school. Miss Carol is legally separated
from her husband who lives far south. Miss Rhea is one of the youngest
about the same age as Miss Joan. Mr. Armando Loyola is a male employee
pf3
pf4
pf5

Partial preview of the text

Download Case Study about financial institutions and more Lecture notes Human Resource Management in PDF only on Docsity!

CASE STUDY ANALYSIS

PERMAJA MONTESSORI SCHOOL

(The case of Miss Joan)

INSTRUCTIONS: (30 pts)

● Read and understand the case and make your own analysis.

● The facts are given. All you need is to supply the necessary

information by answering what is being elicited from the given

situation.

FACTS:

Miss Joan was hired as Assistant Librarian at Permaja Montessori School

immediately after her graduation from the Philippine Normal University. She

had very good credentials and graduated with honors. During the last two

years, her performance was found to be very satisfactory. She was very

diligent in her duties and responsibilities. Recognizing her good

performance, she was promoted to the position of Chief Librarian.

Miss Joan has a staff of four employees who are all secretarial graduates.

Miss Yolly has been with the school for ten years and is a mother of two

young boys who are also enrolled in the school. Miss Carol has been in the

school for eight years, and a mother of a young girl, eight years old, and in

the second grade also in the same school. Miss Carol is legally separated

from her husband who lives far south. Miss Rhea is one of the youngest

about the same age as Miss Joan. Mr. Armando Loyola is a male employee

who is one of the pioneers of the school and very closely related to the

owner.

In a closed-door meeting with the President and the Board of directors Miss

Joan reported the following:

I was the youngest employee in the library when I was hired. During the

period of my employment, I found out that it is hard to supervise older

employees. They have less education and refuse to improve their

academic qualifications. I find difficulty making them follow instructions and

cooperation seems too difficult to attain in the library. Even if meetings are

held to discuss issues and concerns of the students still, refuse to

cooperate. I think there is a problem with keeping peace and harmony in

my department.

Our old employee, in particular, does not try to get along with others in the

department. She takes separate lunch and coffee breaks. Every time we

plan some sort of social event or a simple gathering. She does not agree

with anyone else. If her idea is not carried out. She gets mad and will not

cooperate with anyone else. It is really hard to know the best way to handle

such a situation.

PROBLEM/S:

● Miss Joan had a hard time supervising older employees. ● She finds difficulty making older employees follow instructions and cooperation seems too difficult to attain in the library.

of employee discipline is not to embarrass or degrade an employee. Set High Standards. Having an established policy that is known to all employees and applied fairly can help set standards of conduct among workers.

Cons: Can cause low self-esteem issues

2. PROGRESSIVE DISCIPLINE

Pros:

● It provides a clear explanation of the consequences of not following the employer’s rules or not meeting expectations. ● It provides the opportunity for consistency and fairness in disciplinary procedures for different employees. ● It gives the opportunity for an employee to change behaviors. This is especially true in cases where the employee may not have realized they were breaking the rules or causing a problem. ● It gives the employer the chance to explain to the employee what actions can be taken to improve the situation; this is a chance for coaching and mentoring.

Cons: A policy is one that has a clear progression of disciplinary

actions that will be taken when an employee violates the work rules. ● Such a policy can seem inflexible; HR and managers have to make judgment calls when to deviate from the progressive steps (as may be necessary when considering all circumstances). ● It can be time-consuming to use in practice, especially for organizations with limited resources.

● If not followed consistently for all employees, this could appear to be discriminatory.

3. ORGANIZED TEAM

Pros:

● Teams Can Offer Better Solutions ● The Team Approach Can Increase Productivity

Cons: Develop teams among the members of the group and let

them plan for work activities related to good conduct as an effective organized team. ● Intra-Team Conflicts Can Arise ● So Can Inter-Team Conflict

RECOMMENDATION:

I recommend that Miss Joan should address the issue to top management so that they will be the one who will take action on what should be the best way to do so. Employee discipline directly affects the organization's success. If the problem is not solved in time, it may create a problem even in the existence of the organization. While taking disciplinary actions, top management must guarantee that an employee's negative behavior and activities will be improved and not