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A comprehensive set of exam questions and verified elaborations for cba 390, covering key concepts in operations management. The questions focus on topics such as process balancing, takt time, labor content, and target manpower. Designed to help students prepare for their exams and achieve a good understanding of the subject matter.
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A process can be balanced by moving work away from the _______ unused capacity elsewhere in the process. bottleneck Both takt time and labor content are increased by 10%. What happens to target manpower? No change Four employees at a fast-food restaurant each perform one of the four activities in serving a customer: greet customer, take order, process order, and deliver order. The processing time for each activity is given as follows: Activity Processing time per customer Greet customer 2 seconds Take order 30 seconds Process order 60 seconds Deliver order 5 seconds Assume demand is unlimited. If each employee is paid $7.50 per hour, what is the cost of direct labor associated with serving one customer? $0. C&A Fast Food has four activities in serving a customer: greet customer, take order, process order, and deliver order. Each activity is staffed by one employee (for a total of four employees). The processing time for each activity is given as follows:
Activity Processing time per customer Greet customer 2 seconds Take order 30 seconds Process order 60 seconds Deliver order 5 seconds Assume demand is unlimited. Each employee is paid $7.50 per hour. If one additional employee is added to the bottleneck activity, what will be the cost of direct labor in $ per customer?
What happens to takt time if demand rate is doubled? Decreases by 50% What will be the percentage change in cost of direct labor if flow rate goes up by 25% while other factors remain unchanged? Goes down by 20% Which of the following statements about takt time and cycle time is TRUE? If takt time is longer than cycle time, target manpower will be lower than current staff level. Which of the following strategies is NOT able to off-load the bottleneck? Slow down work at resources with more capacity to match that of the bottleneck.
Assume demand is unlimited. What is the labor content associated with serving one customer? 97 seconds per customer Four employees at a fast-food restaurant each perform one of the four activities in serving a customer: greet customer, take order, process order, and deliver order. The processing time for each activity is given as follows: Activity Processing time per customer Greet customer 2 seconds Take order 30 seconds Process order 60 seconds Deliver order 5 seconds Assume demand is unlimited. What is the average labor utilization? 40% Four employees at a fast-food restaurant each perform one of the four activities in serving a customer: greet customer, take order, process order, and deliver order. The processing time for each activity is given as follows: Activity Processing time per customer Greet customer 2 seconds Take order 30 seconds Process order 60 seconds Deliver order 5 seconds Assume demand is unlimited. What is the total idle time?
143 seconds Line balancing is the act of allocating activities of a process across the process resources as __________ as possible so that all resources have a comparable __________. evenly, utilization level Patients use a self-serve kiosk to confirm their arrival at an outpatient clinic. They then proceed to the receptionist to update any personal information. After that, a nurse will record the patient's vital signs. A physician will then consult with the patient and prescribe appropriate treatments. The patient will then visit the checkout station to settle payment and schedule the next appointment, if needed. Processing times and other information on the process are presented in the table below: Resource /Process/Processing time (minutes per patient)/ Number of workers/ Wage rate($per hour) Self-service-Check in- 1 - n/a- n/a Receptionist- Update information- 5 - 2 - 15 Nurse- Record vital signs- 10 - 3 - 30 Physician- Treat patient- 30 - 5 - 100 Checkout- Collect Payment- 10 - 2 - 15 What is the cost of direct labor per patient if demand is unlimited? $65/ patient Patients use a self-serve kiosk to confirm their arrival at an outpatient clinic. They then proceed to the receptionist to update any personal information. After that, a nurse will record the patient's vital signs. A physician will then consult with the patient and prescribe appropriate treatments. The patient will then visit the checkout station to settle payment and schedule the next appointment, if needed. Processing times and other information on the process are presented in the table below:
There are five activities in making one toy: cutting, sewing, stuffing, assembling, and packaging. The activities have to be carried out in this order. The processing time of each activity is given below: Activity Processing time(minutes per toy) Cutting 10 Sewing 10 Stuffing 25 Assembling 5 Packaging 5 Demand rate is 4 toys per hour. Currently we have worker A in charge of cutting, worker B in charge of sewing and stuffing, and worker C in charge of assembling and packaging. Which of the following strategies will increase the process capacity by balancing the line? Moving sewing to worker A. Which of the following statements about line balancing is TRUE? Process capacity can be increased by balancing a process. Which of the following statements about process efficiency is FALSE? Cost of direct labor goes up if flow rate goes up. Which of the following statements about takt time is FALSE? Takt time tells us how much time actually elapses between completing two consecutive units. Which of the following statements about target manpower is TRUE? The target manpower calculation assumes that all resources are utilized at 100%.