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Certified Facility Management Comprehensive Test
Exam Questions with Answers.
restoration - Answers-all activities necessary to bring back facility to pre-emergency condition recovery - Answers-activities immediately following an emergency aimed at stabilizing the facility IWMS - Answers-Integrated Workplace Management System BAS - Answers-Building Automation Systems EMS - Answers-Energy Management System SaaS - Answers-Purchasing an IWMS as a service/subscription BIM - Answers-Building Information Modeling; managing all knowledge about a building and its entire life cycle RFID - Answers-Radio Frequency Identification GIS - Answers-Graphic tool that maps data on grid Systems Thinking - Answers-the organization as a unified, combination of interrelated parts. Managers to look at the organization as a whole and recognize that one activity affects other parts in the organization. SLA - Answers-Service Level Agreement Prescriptive Service Specification - Answers-Specify exacting what will be done, restrictive, specify inputs, for subcontracted/outsourced services, cannot be modified once contract is running. Performance Based Service Specification - Answers-Set quality-related targets that allow some flexibility in determining the most appropriate response. Focused more on output. Output-based Service Specification - Answers-note what service is required not how to do it. For subcontracted our outsourced services, FM to clearly define what key business terms are and allow vendor to perform its tasks with minimum of constraints. PDCA - Answers-Plan, Do, Check, Act ISO Standards - Answers-voluntary standards, market driven and consensus.
Voluntary - Answers-ISO standards are voluntary and can become market driven. Market driven - Answers-ISO develops standards for which there is a market requirement. Consensus - Answers-among interested parties ensure widespread applicability. Standards are reviewed to decide if they should be maintain, updated or withdrawn Benchmarking - Answers-results in a public sector organization borrowing the best practices of the private sector. Gap analysis - Answers-difference between the current state and a desired state or the space between what is and what an organization hopes to be Parento chart - Answers-determines which improvement project would have the most impact based on frequency of service problems. Flowchart - Answers-graphical representation of the flow of a process, mapping the sequence of steps and decision points. Check sheet - Answers-used to collect data during a specific time. Cause and effect diagram - Answers-uses visual method to show the many different causes that my contribute to the problem. also maps a list of factors (causes) thought to affect the problem. Scatter Diagram - Answers-chart that plots one variable against another to determine if there a correlation between the two variables. FM staff training on new software and the number of calls to the computer help line Control Chart - Answers-base line chart that indicates whether or not a process is stable, has a predictable performance. monitors incoming electrical power to a facility to determine the number of interruptions. Histogram - Answers-tracks the frequency of unscheduled chiller maintenance. graphic summary (bar chart) of variation in a set of data. DMAIC - Answers-Define, measure, analyze, improve, control Statistical process control - Answers-Identifies specific areas for improvement and measures variations in outputs. SPC - Answers-Statistical process control
Revival/diversification - Answers-has to rebuild leaning and innovative capabilities and shape anew profitable direction. Payback period - Answers-period is the length of time it will take to recoup an initial investment cost DCF - Answers-discounted flow analysis NPV - Answers-Net present value = present value of future cash flows - present value of cash outflows Net present value - Answers-Monetary value today that an investment project earns after yielding the desired rate of return for each period during the life of the investment. Internal rate of return - Answers-IRR Internal rate of return - Answers-return on investment a company typical realizes based on its past track record regarding asset investments. Sensitivity analysis - Answers-measures the change in one variable as a result of a change in another variable, determine which variable has the greatest impact on capital project's outcome. Shows the impact of changes in different variables one at a time. Scenario analysis - Answers-examines what happens to profitability estimates such as NPV if a certain set of events arises, measures the impact of simultaneous changes and reflects a range of outcomes Legally permissible - Answers-determines what uses are or may be legally permissible. Physically possible - Answers-Considers location, size, shape, topography, transportation etc. Financially feasible - Answers-intended as income producing: analyzes uses to determine which area likely to produce income or return. If not intended for income: analyzes uses that are likely to create a value equal or greater that the amount to develop and market space. For private use: assesses the value and if sufficient to offset the lack of an income stream from extenal source. ASTM/IFMA - Answers-used by FM to determine the amount of floor space for fit up or charge back. ASTM - Answers-American Standards for Whole Building Functionality and Serviceability. ANSI/BOMA - Answers-used by building owners to detmine the amount of rentable and useable area for lease
Facility Condition Assessment - Answers-assessments record property's condition at the present moment and forecast the long-term capital that might be expected to maintain the property, correct an deficiencies and keep it in compliance. five principles of sustainability - Answers-reduce consumption, change sources, reduce pollution, illustrate good corporate citizenship, demonstrate ethical behavior IFMA's eight major categories of sustainability - Answers-energy, water, materials and resources, workplace management, indoor environmental quality, quality of services, waste, site impact sustainable development as a concept forces organizations to shift their focus from - Answers-short term to long term - but a piece of paper, how was if created, used and trashed 3 global drivers for sustainability - Answers-depleting world resources, incentives and penalties, speed and breadth of communication direct benefits of sustainability conscious organization - Answers-identifying supply chain risks early, reduced demand for resources, increased innovation and improved employee productivity. indirect benefits for sustainability conscious organization - Answers-greater competitive edge, enhanced company image and increased employee satisfaction and success in employee recruitment. facility manager goals for SOCIAL triple bottom line - Answers-monitoring vendors for fair labor and environment practices, fair labor relations, safe comfortable and productive work environment contributing to community. facility manager goals for ECONOMIC triple bottom line - Answers-managing energy consumption, reducing waste, increasing recycling and reuse, decreasing carbon footprint and decreasing and eliminating hazardous waste. facility manager goals for ECONOMIC triple bottom line - Answers-increased ROI (return on investment), lower operating costs, increased asset value, increased efficiency, long term savings. main parts of sustainability policy - Answers-vision, scope, performance metrics, goals, procedures and strategies, time period responsible party hard benefits of sustainability policy - Answers-cost efficient manufacturing processes that directly affect cost reduction, money saving measures, profit making activites
sustainability initiative should be prioritized according - Answers-to investment and environmental benefit building commission projects - Answers-have payback for less than one year Continuous commissioning requires - Answers-ability to collect and analyze data in ongoing manner Commissioning projects should include - Answers-O&M staff and facility management Cost and source of purchased electricity will - Answers-decision to install photovoltaic systems electricity demand - Answers-the rate at which an end user consumes electricity. benefits of water sub-metering include - Answers-establish baselines of water use and target operational areas for water conservation projects facility lighting use - Answers-lighting can affect health and productivity, glare can be reduced by decreasing the contrast between ambient room light and work area light, daylighting system can enhance productivity occupant comfort - Answers-visual, thermal and acoustical outside threats to indoor air quality (IAQ) - Answers-ambient air pollution, recaptured exhaust, moisture, soil pollutants inside threats to indoor air quality (IAQ) - Answers-HVAC equipment, facility processes and materials, people, building components and furnishings sustainability vision - Answers-vision has a global point of view; how is the world enriched or diminished by what is done, major impacts on society? Resource recovery technique - Answers-recycling, composting, pyrolysis (decomposition by high temperature) light pollution - Answers-excess sky light created by human activities that interferes with astronomical observations and affects the environment - affects wildlife, the night sky, vision of passing motorists, property enjoyment of neighbors curbing heat island(solar radiation is absorbed by area landscape which ten radiate heat into the surrounding atmosphere) effect - Answers-adding more trees around building, light color roof covering finance - Answers-is the use, interpretation & management of information related to the financial operation of the facility.
business - Answers-is the use, interpretation of and management of documents related to administration and management of contracts, services providers and leases, including lease agreement, busniess cases, charge backs and procurement policies and procedures. Internal rate of return (IRR) - Answers-lifetime dollar savings equal lifetime dollar costs after the time value of money is taken into account. this rate is then compared to minimum acceptable corporate rate of return to determine if investment is desired. life-cycle costing - Answers-process of determining all costs incident to planning, design, construction, operation and maintenance and disposition of structure over time. Net present value (NPV) - Answers-monetary value today that an investment project earns after yielding desired rate of return for each period during life of investment. payback period - Answers-length of time to recoup initial investment Present Value (PV) - Answers-method used to compare costs, cash flow converted to present value of the value of past and future dollars corresponding to today's value. Project management - Answers-plan, do, check, act International financial reporting standard (IFRS) - Answers-many countries use, international accounting standards Generally accepted accounting principles (GAAP) - Answers-Used in USA, assets - Answers-retains value for a period of time after purchase liabilities - Answers-debts a business incurs that are expected to result in future negative cash flows to firm (salaries and tax liabilities) Net assets - Answers-organization's financial worth - assets - liabilities = net assets accounting cycle - Answers-accounting procedures organizations use to record, analyze and summarize financial transactions and events. chart of accounts - Answers-numbered list of standard items that accounting system tracks general ledger - Answers-organized financial information by accounts journal - Answers-organized financial information by transaction types financial accouting - Answers-for external users
and prepaid expenses (insurance premiums). current liabilities (exclude capital/long term investments, net assets) sunk costs - Answers-money already spent on decisions that cannot be changed., the cost incurred in the past present value - Answers-method used to compare costs. all cash flows are converted to present value or the value of past and future dollar corresponding to today's value - to calculate future value x present value interest factor -= present value net present value (NPV) - Answers-value today that investment earns after yielding desired rate of return for each period during life of investment internal rate of return (IRR) - Answers-the discount rate that make the present value of net cash inflows equal to initial investment. gross profit margin - Answers-gross profit over net sales - relates sales to production costs operating profit - Answers-net sales less cost of goods sold and selling, general and admin expenses, this ratio provide measure of operating efficiency. net profit margin - Answers-indication of how effective an organization is at cost control, the higher the net profit margin the more effective the organization is at converting revenue into actual profit return on assets (ROA) - Answers-gives an idea of how effectively the organization is converting the money it has to invest into net income. the higher the ROA number, because the organization is earning more money on less investment. displayed at % return on equity - Answers-how much profit an organization earned in comparison to the total amount of shareholder equity found on the balance sheet. net profit over equity procurement - Answers-process by company reaches formal agreement for the purchase of supply of goods and services. Invitation to tender (ITT) - Answers-intent is to give all parties bidding equal consideration and that the preferred supplier was selected fairly. Request for Proposal (RFP) - Answers-suppliers are invited to submit a proposal for something new. Request for quotation (RFQ) - Answers-for use when price is the main or only factor in selecting the successful bidder. RFQ may be a step prior to a full blown RFP outsoure - Answers-know margins on labor and materials
