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Certified Travel Agent Exam: Questions and Answers, Exams of Tourism

Lipscomb UniversityTourism

A comprehensive set of multiple-choice questions and answers related to the certified travel agent exam. It covers various aspects of the travel industry, including itinerary planning, marketing strategies, customer service, and time management. Valuable for individuals preparing for the certified travel agent exam, offering insights into key concepts and practical applications.

Typology: Exams

2024/2025

Available from 03/21/2025

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CERTIFIED TRAVEL AGENT EXAM
Questions and Correct Answers Latest
Versions 2025 GRADED A+
1. Morocco is often included in itineraries through Iberia. - correct
answer - True
2. PRIDE stands for five important guidelines when planning itineraries:
pace, routing, interest, details, and energy. - correct answer - True
3. An advantage of an open-jaw surface routing (as opposed to a circle
trip) is to enable the traveler to visit places located far apart within a
short time. - correct answer - True
4. Which of the following is the first thing you should do when selling an
all-inclusive vacation? - correct answer - Determine the customer's
characteristics and needs.
5. The quality of accommodations and dining is typically compromised to
compensate for the all-inclusive price. - correct answer - False
6. The basic all-inclusive price may not always include: - correct answer
- Transfers
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Download Certified Travel Agent Exam: Questions and Answers and more Exams Tourism in PDF only on Docsity!

CERTIFIED TRAVEL AGENT EXAM

Questions and Correct Answers Latest

Versions 2025 GRADED A+

  1. Morocco is often included in itineraries through Iberia. - correct answer - True
  2. PRIDE stands for five important guidelines when planning itineraries: pace, routing, interest, details, and energy. - correct answer - True
  3. An advantage of an open-jaw surface routing (as opposed to a circle trip) is to enable the traveler to visit places located far apart within a short time. - correct answer - True
  4. Which of the following is the first thing you should do when selling an all-inclusive vacation? - correct answer - Determine the customer's characteristics and needs.
  5. The quality of accommodations and dining is typically compromised to compensate for the all-inclusive price. - correct answer - False
  6. The basic all-inclusive price may not always include: - correct answer
    • Transfers
  1. The channels through which you've chosen to distribute your special interest travel product describe which aspect of your marketing strategy?
    • correct answer - Place
  2. A marketing plan for a special interest travel business should include a description of the target audience. - correct answer - True
  3. Promoting special interest travel includes each of the following except: Image and Logo The Internet and E-Marketing Advertising Negotiating - correct answer - Negotiating
  4. Your chosen specialty should be consistent with your own interests and that of your overall business plan. - correct answer - True
  5. Selling to niche markets is more labor-intensive than selling mass- market products. - correct answer - True
  6. Which of the following demographic groups demonstrates a growing trend toward luxury and several trips each year? Affluents Baby Boomers Millennials Senior Citizens - correct answer - Millennials
  7. Which of the following travel experiences is not considered a special interest market? - correct answer - All-Inclusive Resort
  1. A team member who attempts to compromise or bargain with other team members demonstrates which of the following approaches to resolving conflict? - correct answer - Negotiating
  2. Which of the steps below should be taken initially to ensure conflict is viewed positively? - correct answer - Regularly elicit and communicate true thoughts and feelings
  3. The first step in solving a problem is to - correct answer - sense the problem.
  4. Shy people are ineffective networkers. - correct answer - False
  5. During team meetings, team members should thoroughly discuss why things can happen before debating why they cannot. - correct answer - True
  6. Which of the following is not a characteristic of a productive team? - correct answer - Team members have individual missions.
  7. A team should be given the freedom to act so that mistakes will be made and lessons can be learned. - correct answer - True
  1. When dealing with conflict, teams need to negotiate more than innovate. - correct answer - False
  2. Which of the following describes an internal time waster that is within your contro - correct answer - Procrastination
  3. The best way to get the job done is to do it yourself. - correct answer
    • False
  4. A well-thought-out plan can shorten the gap between what you want to accomplish and what you actually do accomplish. - correct answer - True
  5. A tool that requires you to keep a diary of your activities to show you how you use your time is known as a - correct answer - Time Log
  6. By asking yourself if a task relates to your mission, you are attempting to prioritize the task by determining its relative - correct answer - Importance
  1. Which type of traveler is most likely to seek out unique, novel, and adventurous travel experiences? - correct answer - allocentric
  2. In general, affinity group travelers attending a family event will be most concerned with which of the following? - correct answer - economical transportation
  3. Travel competes with other luxury items, such as high-end audio and video systems, for discretionary spending. - correct answer - True
  4. Which of the following questions is not necessary to satisfy your customer's travel needs? - correct answer - What is the customer's annual income?
  5. Psychocentric travelers are the first to travel to a new destination. - correct answer - False
  6. People who are primarily worried about keeping a roof over their heads will be equally concerned with what others think of them. - correct answer - False
  7. Travel is sometimes awarded by companies as an incentive to achieve company goals. - correct answer - True
  1. Affinity group travel includes travel for people with similar hobbies or lifestyles. - correct answer - True
  2. There's not much of a difference in the potential for fraud between doing business face-to-face and doing business over the telephone - correct answer - False
  3. If your agency does business via its website, you will probably have to - correct answer - All of the above, make extra telephone calls to verify that the, information given is correct., use AVS., exercise caution if the client has a free Web-based e-mail address.
  4. Chip-enabled credit cards that appear on the face of your credit card can help prevent your online payment credentials from being stolen - correct answer - False
  5. When a corporate client wants to pay for a business trip with a credit card, - correct answer - you should check whether he is on the approved-to-travel list and get confirmation from the employer.
  1. Differentiating among the various all-inclusive options is essential for effectively selling them. - correct answer - True
  2. Agents who book an all-inclusive vacation earn commission on all of the following except: - correct answer - Departure Taxes
  3. Knowing the destinations (and their seasonality) on an escorted vacation itinerary is an important part of - correct answer - making a recommendation.
  4. Escorted vacations appeal to consumers because they offer - correct answer - good value.
  5. Which of the following is a common misconception of escorted vacations? - correct answer - Superficial itineraries
  6. For database marketing to help you identify prospects for escorted vacation sales, you must - correct answer - keep detailed records of your clients.
  7. A vacation package that includes the services of a professional tour director or escort from arrival to departure points on an itinerary is known as a(n) - correct answer - escorted vacation.
  1. Escorted vacations provide a good opportunity to market and sell to groups. - correct answer - True
  2. Escorted vacations are getting shorter in response to current trends. - correct answer - True
  3. Escorted vacations are designed for older, inactive travelers. - correct answer - False
  4. When selling escorted vacations, you should emphasize features of the tour rather than the entire vacation experience. - correct answer - False
  5. Escorted vacation clients tend to be loyal and knowledgeable. - correct answer - True
  6. Which of the following is not a unique rail service offered in Europe? The Blue Train, Venice Simplon Orient Express, Royal Scotsman, Al Andalus - correct answer - The Blue Train

countries. Peloponnese is a large peninsula in Greece with many archeological treasures. Costa del Sol and the Costa Brava are both key resort areas in Portugal. - correct answer - Costa del Sol and the Costa Brava are both key resort areas in Portugal.

  1. Both Tahiti and Fiji are part of Polynesia in the Pacific. - correct answer - False
  2. The Prime Meridian is a line of longitude at which the date changes. - correct answer - False
  3. If your clients injure themselves before trip departure, their policy should include - correct answer - trip cancellation/trip interruption insurance.
  4. Pre-existing medical conditions are not covered by travel insurance. - correct answer - False
  5. If you sell 1,000 travel insurance policies at $100 each and earn a 35 percent commission, what is your total commission income? - correct answer - $35,000.
  1. Medicare does not provide any coverage while you are a passenger on a cruise ship registered in a foreign country. - correct answer - True
  2. The benefits of offering insurance for the agent and agency include, increased customer confidence/loyalty., additional commission., partial protection from litigation., all of the above. - correct answer - all of the above.
  3. If, during her trip, your client drops her camera in the pool and ruins it, she is covered by her baggage coverage insurance. - correct answer - True
  4. If your clients need coverage for additional travel expenses after losing a passport, money, or travel documents, their policy should include what kind of insurance? - correct answer - trip delay
  5. If your client misses her plane due to a traffic accident, even though she was not involved, she is covered. - correct answer - True
  6. Trip cancellation/trip interruption insurance covers all of the following, except - correct answer - carrier-caused delays.
  1. The cities of Nanjing and Chongqing are often included on a "Golden Route" itinerary of China. - correct answer - False
  2. Starting in Berlin, which city would not be included in a ten-day self- drive itinerary visiting the capitals and major sights of eastern Europe - correct answer - Moscow
  3. After you qualify the client and conduct destination research, your next step when planning itineraries is to - correct answer - book arrival and return air or
  4. The three major regions in Africa popular for independent travel are Egypt, South Africa, and the two countries of and for safari itineraries. - correct answer - Kenya and Tanzania
  5. A hub-and-spoke surface routing is effective when planning itineraries in areas where major cities and points of interest are spread out. - correct answer - False
  6. When you are planning a self-drive itinerary, a good rule of thumb is to restrict the amount of driving to no more than how many miles? - correct answer - 150 miles per day