TERM 1
GAS steps
DEFINITION 1
GAS: Response sequence to any dise ase of trauma Stages: 1-
Alarm reaction stage: the body mobil izes resources to cope with
added stress; heart rate increases a nd stress hormones (cortisol,
epinephrine) are released 2- Resista nce stage: body copes with
the original source of stress, but resist ance to other stressors is
lowered 3- Exhaustion stage: overall r esistance drops and adverse
consequences occur- burnout, illnes s, and heart disease
TERM 2
ways of
coping
DEFINITION 2
Problem-focused: directed at managing or altering a problem
causing the stress Emotion-focused: directed at reducing the
emotional response to a problem by avoiding, minimizing, or
distancing oneself from the problem
TERM 3
Stressors
DEFINITION 3
Challenge-related stressors: work de mands that have potential
gain for individuals Hindrance-related stressors: job demands that
limit or interfere with an individuals ac hievement Physical/task
stressors: - Noise: uncontrollable noise leads to stress, lower task
performance, and diminished motivat ion - Demands of a job can
contribute to stress, subsequent stra ins, and health problems
psychological stressors: interpersonal & role conflict
TERM 4
Consequences of stress
DEFINITION 4
Behavioral: absent, late, drug abuse, CWB - effect
information processing: memory, accuracy - performance:
some stress increases performance, but too much hinders it
Psychological: burnout- emotional exhaustion,
depersonalization, and low personal achievment physical:
heart disease, stroke, increased HR and blood pressure
TERM 5
Work schedules:
DEFINITION 5
shift work: scheduling work into temp oral shifts fixed shift: workers
permanently assigned to a particular shift rotating shift: workers
move from shift to shift over a certain period of time (more
problems- psychological & medical) fle xtime: : schedule in which
individual workers are given discretion over the time they report
to work & the time they leave work on a given day- still 40 hours,
more satisfaction compressed workw eek: schedule that permits an
employee to work for longer than 8h rs a day & fewer
