TERM 1
justice and fairness
DEFINITION 1
used to characterize an event or exchange relationship
TERM 2
How trust declines
DEFINITION 2
- trust: belief in how an organization w ill act on a future occassion;
based upon previours interactions un met expecations: gap in what
organization promises & what results l eader behavior: leaders
represent organization, and if they ch eat & lie- organization seems
untrustworthy surveillance: technol ogies undermine trust, seems
like they cant trust their employees - tough to get back trust
TERM 3
Types of organizational justice
DEFINITION 3
- distributive: fairness of the allocation of outcomes or
rewards to organizational memebers - procedural: fairness of
the process by which rewards are distributed - interactional:
concerned with the sensitivity with which employees are
treated and linked to the extent that an employee feels
respected by the employer
TERM 4
How to distribute rewards
DEFINITION 4
- merit/equity norm: those who work hardest or produce the
most should get the most rewards - need norm: people
should receive rewards in proportion to their needs - equality
norm: people should receive approximately equal rewards
TERM 5
Types of interactional justice
DEFINITION 5
informational: addresses the explanations provided to people
about procedures and outcomes; fairness of communication
systems and channels interpersonal: extent to which people
are treated with respect, politeness, and dignity
