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Organization
An intended arrangement of people brought together to accomplish a specific purpose. TERM 2
What are the 3 Common Characteristics of
Organizations?
DEFINITION 2 GoalsPeopleStructure TERM 3
Difference between Non-managerial
Employees and Managers?
DEFINITION 3 Non-managerial employees work directly on tasks and are not responsible for overseeing others' work.Managers direct and oversee the activities of others and may have work duties not related to overseeing others. TERM 4
Name titles of
Managers
DEFINITION 4 "Think of a Triangle"1. Top Managers: make decisions about the direction of an organization2. Middle Managers: Manage other managers3. First- Line Managers: direct non-managerial employees4. Team Leaders: Manage activities of a work team TERM 5
What is management?
DEFINITION 5 The process of getting things done effectively and efficiently with and through people.
Effectively vs Efficiently
Effectively: Goal Attainment (Do the Right Things)Efficiently: Resource Usage (Doing the Things Right) TERM 7
What do managers
do?
DEFINITION 7 Think of the 3 ways: 4 Functions ApproachManagement Roles ApproachSkills and Competencies TERM 8
What is the 4 Function Approach?
DEFINITION 8
- Planning 2. Organizing 3. Leading 4. Controlling TERM 9
What is the Management Roles Approach?
DEFINITION 9 Interpersonal RolesInformational RolesDecisional Roles TERM 10
What Skills do Managers
Need?
DEFINITION 10 Conceptual SkillsInterpersonal SkillsTechnical SkillsPolitical Skills
Early Management
Mysterious projects: The egyptian pyramids were directed/managed by people with POLC functionsIndustrial Revolution: Machine power, Mass production, efficient transportationAdam Smith's Wealth of Nations: division of labor/ invisible hand TERM 17
Classical Approach
DEFINITION 17 Two Parts: 1. Scientific ManagementFrederick W. Taylor described scientific management as a method of scientifically finding the one best way to do a job.2. General Administrative TheoryFocused on what constituted good management.Henri Fayol identified five management functions and 14 management principles.Max Weber described the bureaucracy as an ideal rational form of organization. TERM 18
Behavioral Approach
DEFINITION 18 Early management writers included:Robert Owen, who was concerned about deplorable working conditions.Hugo Munsterberg, a pioneer in the field of industrial psychology.Mary Parker Follett, who recognized that organizations could be viewed from both individual and group behavior perspectives.Two Parts: Human Relations Movement and Organizational Behavior TERM 19
Quantitative Approach
DEFINITION 19 Used quantitative techniques to improve decision making.Evolved from mathematical and statistical solutions developed for military problems during World War II. (e.g., OR)W. Edwards Deming and Joseph M. Jurans ideas became the basis for total quality management (TQM). TERM 20
Contemporary Approach
DEFINITION 20 Contingency Approach;Contingency Variables:organization sizeroutineness of task technologyenvironmental uncertaintyindividual differences
What are the 14 Principles of Management?
Division of workAuthorityDisciplineUnity of commandUnity of directionSubordination of individual interests to the general interestRemunerationCentralizationScalar chainOrderEquityStability of tenure personnelInitiativeEsprit de corps TERM 22
What is External Environment?
DEFINITION 22 Factors, forces, situations, and events outside the organization that affect its performance. TERM 23
Name some components of External
Environment
DEFINITION 23 Components that are part of an organization: EconomicGlobalPolitical/ LegalSocioculturalTechnologicalDemographics TERM 24
How has the Economy Changed?
DEFINITION 24 Great Recession (2008)Turmoil in US mortgage markets - Spread to businesses globallyForeclosures, unemployment, public debt, and social problemsChina Economic Turmoil ??? TERM 25
Do managers make a
difference?
DEFINITION 25 All powerful OR Helpless?Omnipotent Symbolic
Name the 7 Dimensions of Organizational
Culture
Attention to Detail Outcome Orientation People Orientation Team Orientation Aggressiveness Stability Innovation and Risk Taking TERM 32
How does Organizational Culture affect
Managers?
DEFINITION 32 Effect on what employees do and how they behaveIn a strong culture organization, employee behaviors are constrained/guided in implicit ways Substitute for formal rules and regulations (what to do & what not to do, how to do)Effect on what managers doReady-aim-fire vs. ready-fire- aimEffects on managerial decisions for P O L C TERM 33
What is Globalization?
DEFINITION 33 Marketplace globalizationPeople globalization : managerial/technical employee talentsFinancial globalization TERM 34
Name some types
DEFINITION 34 MNC (multinational corporation)Multidomestic corporation : Mgmt/decisions decentralized to the local countryTransnational organization : No boundaries to increase efficiency and effectivenessGlobal corporation : Mgmt/decisions centralized in the home country.
