Chapter 6 Medical office Administration Exam | Comprehensive Questions and Answers Latest Updated 2025/2026 With 100% Verified SolutionsThe most important public relations responsibility of the medical assistant is to: - ✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous mannerThe telephone caller's response is determined by: - ✔✔the manner in which the assistant speaksCellular telephones: - ✔✔-are not secure-encounter signal interference in airports and mountainous areas-are very popular-are the best tool for physicians to keep in contact with office staff and hospital personnelA telephone service that is a type of answering system used to store and forward messages is: -✔✔voice mailWhen setting up and using the option of a voice mail system in the medical office: - ✔✔always ask the caller if he or she would like to be connected before transferring the call to voice mailWhen leaving a voice mail message to confirm a patient's appointment with an infertility clinic: -✔✔leave your name and the physician's name and request a return call stating the telephone numberA total practice management system (TPMS) that allows secure messages to be sent via the computer to member of the health care team is called a/an: - ✔✔electronic messaging systemUse of an answering machine in a medical office is: - ✔✔not recommendedIf patients understand telephone rules by having procedures outlined in an information booklet, management consults have determined that telephone calls to the medical office can be reduced by: -✔✔30%
