CHL Chapter 1: Introduction to Sterile Processing Leadership | Comprehensive Questions and
Answers Latest Updated 2025/2026 With 100% Verified Solutions
Leader - Person who influences and guides others towrad the achievement of goals
Skill set - Skills required to accomplish a specific task or function
Management - Process of using what one has (resources) to accomplish goals and objectives
Unity of command - Organizing principle that suggests each employee should only have one supervisor
Span of control - a coordinating principle relating to the number of employees who can be supervised by
one person
Culture - The beliefs, values and norms shared by department personnel that are considered valid and
passed on to new employees in the department
Public relations - Communication or other activities designed to create a favorable public image
Harassment - Act of systematic and/or unwanted and annoying actions of one or more persons,
inculding threats or demands
Bullying - Repeated health-harming mistreatment of one or more persons by one or more persons
Zero-tolerance - Policy that permits no amount of leniency regarding harassing behavior
Workplace violence - Vilolence or the threat of violence against workers that occurs at or outside the
workplace and includes threats, verbal abuse, physical assults and homicide
Discrimination - Unfavorable or unfair treatment on the basis of an individuals race, religion, gender,
national origin, disability, age and sexual orientation
