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Leader - Person who influences and guides others towrad the achievement of goals Skill set - Skills required to accomplish a specific task or function Management - Process of using what one has (resources) to accomplish goals and objectives Basic management activities - Planning, organizing, coordinating, staffing, directing, controlling, evaluating Unity of command - Organizing principle that suggests each employee should only have one supervisor Span of control - a coordinating principle relating to the number of employees who can be supervised by one person Culture - The beliefs, values and norms shared by department personnel that are considered valid and passed on to new employees in the department
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CHL Chapter 1 | Comprehensive Questions and Answers Latest Updated 2025 /202 6 With 100% Verified Solutions English - Leader - Person who influences and guides others towrad the achievement of goals Skill set - Skills required to accomplish a specific task or function Management - Process of using what one has (resources) to accomplish goals and objectives Basic management activities - Planning, organizing, coordinating, staffing, directing, controlling, evaluating Unity of command - Organizing principle that suggests each employee should only have one supervisor Span of control - a coordinating principle relating to the number of employees who can be supervised by one person Culture - The beliefs, values and norms shared by department personnel that are considered valid and passed on to new employees in the department Public relations - Communication or other activities designed to create a favorable public image Harassment - Act of systematic and/or unwanted and annoying actions of one or more persons, inculding threats or demands Bullying - Repeated health-harming mistreatment of one or more persons by one or more persons Zero-tolerance - Policy that permits no amount of leniency regarding harassing behavior
Workplace violence - Vilolence or the threat of violence against workers that occurs at or outside the workplace and includes threats, verbal abuse, physical assults and homicide Discrimination - Unfavorable or unfair treatment on the basis of an individuals race, religion, gender, national origin, disability, age and sexual orientation Verbal abuse - Abusive behavior that involes the use of language Lateral violence - A situation that occurs when people are victims of dominance and then confront each other rather than the system that oppresses them Root cause - An identified reason for a problem or defect Ethics (medical) - Application of codes of ethics or guidelines adopted for the protection of patients, families and the healthcare facility Hippocratic Oath - A document originally written by Hippocrates, an ancient scholar, that is subscribed to by physicians. It addresses numerous concerns including the need to traeat patients to the best of ones abilities, to preserve a patients privacy, t teach medicine to the next generation and to prevent diease Informed consent - Process by which a person learns key information about a medical event including benefits and risks before deciding whether to participate in a treatment, non-treatment or procedure Confidentiality - The right of a patient to have personal and identifiable medical informationkept private Conflict of interest - A business situation in which an employees loyalty to his/her employer is or could be compromised Vendor - A business that sells products or services to the healthcare facility. Team Leaders effective traits - Interpersonal skills, allow team members to make decisions, establish or contribute to team goals, solicit comments on work improvement strategies, link team and other