CHL IAHCSMM CHP 13-17 | Comprehensive Questions and Answers Latest Updated 2025/2026
With 100% Verified Solutions
random sampling can help identify quality issues - true
change and improvement are the same - false
a quality program should be - proactive
some processes for improvement potential include all of the following except - supply cost
the most commonly utilized process improvement techniques include all of the following except -
dashboard analysis
when problems occur, the cause is most often the process not the people - true
a quality that focuses on developing near- perfect products and services - six sigma
giving a very dissatisfied client a chance to help improve the system is often the best way to get the buy-
in of many departments - true
random sampling would be a good way to ascertain the quality of case carts - true
there are three basic types of errors; inadvertent errors, incompetence errors, and - intentional errors
refers to studying your own facility's or department's processes to seek identify possibilities for
improvement - internal benchmarking
the process of using a computer input device to load information from bar codes directly into a
computer system - optical scanning
