CHL IAHCSMM CHP1-2 | Comprehensive Questions and Answers Latest Updated 2025/2026
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todays central service leaders manage their departments in an environment of ever-changing
technologies, increasing customer demands, and limited resources. they are constantly challenged to
attain goals that include all of the following except - meet industry bench marking standards
the skills required to accomplish a specific task or function - skill test
the concept of span of control suggest that the number of employees one person can effectively
supervise increases as the complexity of their job duties increases - false
an organizing principle that suggests each employee should only have one supervisor - unity of
command
a central service leader must be able to solicit input form the cs team - true
the major portion of the work in sterile storage area includes all of the following except - bio-medical
repair
the beliefs, values, and norms shared by department personnel that are considered valid and are passed
on to new employees in the department - culture
a policy that permits no amount of leniency regarding harassing behavior - zero tolerance policy
unfavorable or unfair treatment on the basis of an individual's race, religion, gender, national origin,
disability, age, and, in some states and communities, sexual orientation is - discrimination
successful team leaders and their teams develop goals based on their facility's - mission statement
team referring to those in the highest healthcare administrative levels; also called executive team. this
term is derived from the observation that the word chief is frequently in the position title example chief
financial officer - c-suite
