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CIS APM Questions and Answers Rated A+, Exams of Business Administration

CIS APM Questions and Answers Rated A+

Typology: Exams

2023/2024

Available from 09/07/2024

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CIS APM Questions and Answers
Activation of PA solutions without a license comes with what limitations - ANS-1) No
new indicators
2) No data collection over 180 days
An organization with a level 1 maturity is working towards having all applications under
management in a single system of record. Which step in the Guided Setup is first? -
ANS-Application Classification
APM admin (sn_apm.apm_admin) - ANS-Contains sn_apm.apm_user role
Administer data entities such as indicators, application category groups, categories,
bubble charts, etc.
APM analyst (sn_apm.apm_analyst) - ANS-Contains sn_apm.apm_admin role
Create/update/delete APM programs and targets
APM integrates with FM in order to - ANS-Assess application costs and associated
breakdowns
APM integrates with ITSM in order to - ANS-Assess the Incidents, Problems, and
Changes for applications
APM integrates with PPM in order to - ANS-Track execution of strategic goals and
recommendations
APM Portal has 4 main sections what are they - ANS-1) Business Portfolio
2) Information Portfolio
3) Application Portfolio
4) Technology Portfolio
APM Read (sn_apm.apm_read) - ANS-View reports and data
APM user (sn_apm.apm_user) - ANS-Create/update/delete applications
Application assessment - ANS-Set up indicators to measure the usability, cost, quality,
performance, and risk of applications. Evaluate and score your business applications
based on qualitative inputs. You can translate abstract information of applications based
on surveys and assessments into more tangible concrete metrics. These assessments
help you make strategic decisions on whether to replace or upgrade applications.
Application Portfolio Management plugin name - ANS-com.snc.apm
Application Service - ANS-An application service is work or goods that are supported by
an IT infrastructure.
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CIS APM Questions and Answers

Activation of PA solutions without a license comes with what limitations - ANS-1) No new indicators

  1. No data collection over 180 days An organization with a level 1 maturity is working towards having all applications under management in a single system of record. Which step in the Guided Setup is first? - ANS-Application Classification APM admin (sn_apm.apm_admin) - ANS-Contains sn_apm.apm_user role Administer data entities such as indicators, application category groups, categories, bubble charts, etc. APM analyst (sn_apm.apm_analyst) - ANS-Contains sn_apm.apm_admin role Create/update/delete APM programs and targets APM integrates with FM in order to - ANS-Assess application costs and associated breakdowns APM integrates with ITSM in order to - ANS-Assess the Incidents, Problems, and Changes for applications APM integrates with PPM in order to - ANS-Track execution of strategic goals and recommendations APM Portal has 4 main sections what are they - ANS-1) Business Portfolio
  2. Information Portfolio
  3. Application Portfolio
  4. Technology Portfolio APM Read (sn_apm.apm_read) - ANS-View reports and data APM user (sn_apm.apm_user) - ANS-Create/update/delete applications Application assessment - ANS-Set up indicators to measure the usability, cost, quality, performance, and risk of applications. Evaluate and score your business applications based on qualitative inputs. You can translate abstract information of applications based on surveys and assessments into more tangible concrete metrics. These assessments help you make strategic decisions on whether to replace or upgrade applications. Application Portfolio Management plugin name - ANS-com.snc.apm Application Service - ANS-An application service is work or goods that are supported by an IT infrastructure.

Business Application - ANS-A business application is software used by business users to perform a business function. Business Capability - ANS-A business capability is an expression of what a business does and can do. ServiceNow uses business capability mapping to establish a CI relationship between the business capability and its associated application or applications. Business Planner (business_planner) - ANS-Create/update/delete business capabilities, business units, strategies, and goals Capability based planning role: Application portfolio owner - ANS-As an application portfolio owner, you have to identify those capabilities that impact your business applications and address them, so that the business applications function effectively. Capability based planning role: Business owner - ANS-As a business owner it is important that you perceive the existing capabilities and work out strategies to identify the areas that need investments to plan for better allocation of expenses on projects. Capability based planning role: Capability planner - ANS-As a capability planner, you have to establish capabilities in the light of the industry norms of applying procedures that have been termed as a best practice, being most effective and yielding best results. Content Packs for Performance Analytics for APM - ANS-APM APM and Problem Management APM and Change Management Financial Management for APM Creating an inventory of all technologies used in the enterprise helps to - ANS-Track the versions of the software and manufacturer support dates for the software. Set an internal lifecycle guidance for the software. Assess risk in using outdated software. Plan to retire them just like the applications they support, at a definite date. Support upgrade processes. Guided Setup steps for APM - ANS-1) Application Classification

  1. Users and Roles
  2. Application Assessment
  3. Capabilities, Applications, & Business Services Inventory
  4. Reports and Dashboards
  5. Technology Portfolio Management
  6. Scheduled Jobs
  7. Community of Practice

How to see all application scores - ANS-Application Portfolio Management > Application Ratings > All Application Scores. Identify the specific APM role that can classify applications and create bubble charts. - ANS-APM admin (sn_apm.apm_admin) Maturity Levels - ANS-1) Applications under management

  1. Basic application rationalization
  2. Advanced application rationalization
  3. Continuously optimized portfolio Rationalization steps - ANS-1) Identify
  4. Measure
  5. Evaluate
  6. Decide
  7. Take action Role required for the Application Portfolio Management portal - ANS- sn_apm.apm_analyst Role required to install APM - ANS-admin ServiceNow integrations with APM - ANS-Surveys and Assessments CMDB Service Mapping Discovery Software Models What are the main navigation starting points in APM? - ANS-1) Application Portfolio Management Portal
  8. Application Portfolio Management Dashboard
  9. Business Planning Portal What does "Regenerate scores" do - ANS-This action deletes the existing scores and generates new scores instead of just updating the existing scores. Therefore, the scores of all the business applications that are associated to this scoring profile are also recalculated. What does Service Mapping provide in order to enhance APMs capabilities - ANS-It uses a top down approach to identify the specific hardware and software CIs that support a particular service What does the Business Planner plugin that requires activation through HI enable - ANS-Access to the Business Planning portal.

What does the Domain Support - Domain Extensions Installer system plugin that requires activation through HI enable - ANS-To enable the domain separation feature for APM What is CSDM in the context of APM? - ANS-ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in ServiceNow platform. What is the maximum number in the "Maximum number of elements of a breakdown in Scoresheet" property - ANS-The number must be greater than or equal to the number of business applications installed in your system. What kind of users would implement and maintain Application Portfolio Management? - ANS-Enterprise architects What problems can be solved by the ServiceNow APM application - ANS-Pressure to cut down the IT application budget Too many business applications to track No single repository of applications Business value provided by an application is too subjective What scheduled job must be run daily to calculate the software model risk and the business application risk - ANS-Load TPM Risk Parameters and compute Application Service Risks When to use Application 360 - ANS-Use Application 360 to focus on the business applications that require your attention When to use Application Assessments dashboard - ANS-Use Application Assessments dashboard to view the trends of indicators for different applications When to use bubble charts - ANS-Use bubble charts to visualize your business application data plotted on a chart in three dimensions, which helps you to compare and evaluate applications based on their indicator scores Where does APM reside within ServiceNow - ANS-ITBM Who are the ideal users of APM - ANS-Enterprise Architects