Download CMCA Exam 2024-2025: 120 Real Questions and Answers and more Exams Business Administration in PDF only on Docsity!
CMCA EXAM 2024-2025 REAL 120 QUESTIONS AND
ANSWERS 100 % PASS SOLUTION A+ GRADE
In which procedure are performance problems brought to the employee's attention and actions taken to correct them? a. employment model b. progressive discipline system c. employee training program d. continuous improvement program B All the following are criteria to be considered when recommending a contractor to the board except: a. understanding of what needs to be done b. possessing the necessary qualifications to do the job c. price d. timeframe D What authority creates the right to vote by proxy? a. association rules and regulations b. state statutes c. common law d. owner's rights B Periodic maintenance performed to avoid disruptive breakdowns and to prolong the useful life of a physical asset is considered: a. routine maintenance b. requested maintenance c. emergency service maintenance d. preventative maintenance D Before the commencement of any services and repairs, the association should: a. survey the owners/tenants to see if services are necessary
b. ask the board to suggest what to do next c. raise assessments to pay for work d. compare three or more bids D All of the following are true with respect to cumulative voting except: a. Many people perceive it as ballot box stuffing b. it allows owners to cast all of their available votes for one person c. the association can amend the governing documents to prohibit it d. it helps establish a quorum D Preparing for a board meeting includes an agenda with: a. the vice president's report b. minutes of the previous meeting c. items to be addressed and voted on d. introductions of the board and manager C Which contract covers the costs of all labor and materials? a. cost and fees b. repair service c. lump sum d. time and materials D Your community association should have established dismissal policies and procedures in its: a. performance evaluation program b. interview process c. employee handbook d. employment records and files C A community association wants to develop a RFP to repair or replace roofs of properties that were damaged in a recent storm. Who should prepare the extensive specifications for the job? a. board members b. association manager c. third-party expert
c. improvement programing d. the ten steps of highly effective people B Which of the following are detailed instructions about the products or services requested from a contractor? a. warranties b. bid specifications c. qualifications sheet d. payment bonds B More and more associations are employing which professional to attend annual or special meetings and to rule on all procedural questions? a. certified lawyers b. professional parliamentarians c. certified negotiators d. professional arbitrators B A cost and fees contract covers: a. all contracted work fees after its been completed b. a level of performance for a specific period of time and money c. actual labor and materials cost and a percentage of profit d. hourly rates, material costs and a percentage of the total costs C What is the process of establishing performance goals and standards for an employee? a. employee orientation to the association b. on-going training c. performance planning d. performance evaluation C All of the following statements are correct with regards to special and annual meetings except: a. both have to meet minimum quorum requirements set by the statute b. both require notice of meeting to be sent to all owners within time allotted c. both provide forum for business not stated in meeting notice
d. both allow owners to attend in person or by proxy C What is an aid commonly used for planning and budgeting the use of personnel? a. job description b. annual budget c. manpower reports d. performance planning A What sets forth criteria for the annual meeting, including notice, quorum, voting, and proxy procedures? a. article of incorporation b. bylaws c. state statutes d. parliamentary procedures B What regulates specific working conditions, safety equipment and reporting of accidents? a. Fair Labor Standards Act b. child labor laws c. Worker's compensation laws d. Occupational Safety and Health D Each of the following are key characteristics of community associations except: a. mandatory lein-based economic charges or assessments are levied on each owner in order to operate and maintain the community assocation. b. membership in the community assocation is mandatory and automatic for all owners. c. a requirement of community assocation ownership is attending board meetings. d. certain documents bind all owners to be governed by the community assocation. C True or false: the primary purpose of a community association is to provide for the governance, business, and communal aspects of the association. T GAAP requires which statement for year-end reports for a community association? a. cash flows b. auditing
c. OSHA d. DOL D A legally binding contract should include all of the following provisions except: a. assignability b. waiver c. insurance d. severability C If a physical asset is to be replaced, the basis for an association's scheduled replacement consists of the: a. reserve study and replacement fund budget b. maintenance record and inspection report c. inspection checklist and reserve fund budget d. inspection report and analysis sheet A A closed board meeting may also be referred to as a: a. private session b. board session c. executive session d. committee session C All of the following are types of association meetings except: a. special meetings b. annual meetings c. ad hoc meetings d. owner meetings C A useful management control to record various maintenance services and information needed in case of an emergency is a maintenance: a. responsibility chart b. analysis sheet c. request form
d. contact sheet D Quorum requirements conflicts are resolved by: a. state statute b. the board of directors c. a vote of those present at a meeting d. appointment of a person as a proxy A Fidelity insurance provides coverage to ensure that the: a. board will meet its fiduciary obligations. b. manager will faithfully follow all document provisions. c. association will be covered for shortfalls in the reserve accounts. d. association will recover any funds lost through employee dishonesty D Which types of management is the process of operating, maintaining, repairing, and replacing common property? a. human resources b. facilities c. financial d. risk B The higher a document's place in the hierarchy, the: a. harder it is to implement b. greater its power with the board c. more it is regulated legally d. great its legal weight in a court of law D Based on which type of requirements would you choose a contractor over the association to complete work? a. low urgency, cost adequate tools available b. high urgency, low supervision and training possibly needed
b. warranty provisions c. insurance provisions d. performance provisions A Where can an individual find the owner and association's maintenance responsibilities? a. the plat map b. the declaration c. the state statute d. the lease B At the monthly board meeting, it is the role of the manger to do all of the following except: a. implement the decisions of the board b. call for a vote on an issue c. keep discussions on target d. act as a resource to the board B All of the following are goals of maintenance in a community association except: a. meeting the needs of the residences b. preserving and enhancing the common property c. limiting injury to residences, guests and employees d. increasing the association's profits D The use of parliamentary procedure during meetings helps to ensure that: a. quorum requirements are met b. only effective motions are made c. the board considers one item of business at a time d. the presiding officer is knowledgeable of meeting procedures C All of the following are key contract provisions except: a. standards of performance b. job site safety requirements c. the manner in which payments are made
d. contractor's phone numbers D It is good practice for an association to include a disclaimer in its employee manual stating that: a. employment is based on experience and references b. it is not an implied contract or promise of employment c. employment may include a background check d. the association is not responsible for any possible injuries on the job B To get needed maintenance work performed, a manager must organize the maintenance work into basic categories and: a. pay all invoices when presented b. create controls for ensuring that the work will be completed c. get at least five bids for work over $1, d. have the board inspect the work B Upon receipt of a proper petition to call a special meeting, what should the manager do? a. arrange a meeting with counsel b. advise the board to address it at the next scheduled meeting c. advise the board of its duty to respond in a timely manner d. set up a special meeting location C All of the following are basic types of contracts except: a. service contracts b. repair contracts c. preventive maintenance contracts d. architecture contracts D Each of the following are basic types of residential community associations except: a. planned community b. townhouse c. cooperative d. condominium B
a. there is the need to create a sense of fairness and equity among residents. b. in contemporary society, people are more likely to question and challenge authority. c. in cases where rules have been poorly developed or enforced, the courts are ruling against community associations. d. fines imposed on residents who break community rules are frequently the primary source of association income. D True or false: according to the general hierarchy of authority for operating community associations, rules and regulations take precedence over the articles of incorporation. F Which of the following is an example of an architectural guideline? a. pets b. noise c. fencing d. parking C Each of the following are benefits of using the resolution process to adopt rules except: a. provides an informal approach to making rules b. protects owners from arbitrary board actions c. protects the community from charges that could result in inoperable rules d. provides for consistency in making and wording rules A Each of the following are sections of a resolution except: a. authority b. purpose c. scope and intent d. self help D True or false: governing documents are one of the most important sources of a community's authority to make and enforce rules. T
Which of the following is not one of the basic steps in a due process procedure? a. issue a "cease and desist" letter b. issue a hearing notice if the violation does not end within the stated time c. Hold the scheduled hearing if the violation does not end within the stated time. d. Issue a decision before a hearing is held D True or false: using alternative dispute resolution to encourage residents to comply with rules and guidelines is more costly and time consuming that going through the court system. F Which of the following is an internal resource a community can use to encourage an owner or tenant to conform to community association rules? a. relying on local health department to determine the appropriate number of occupants in a unit b. asking for the local zoning department's help in removing vehicles, boats and trailers from lots and common areas c. having the police enforce traffic regulations d. suspending an owner's voting rights D True or false: to increase the likelihood that a court of law will uphold an association's enforcement or architectural guidelines, the board of directors should turn a blind eye towards violations and permit unapproved architectural changes to exist. F True or false: community managers are ultimately responsible for establishing, approving, and monitoring the community's budget. F Each of the following agencies are federally established secondary mortgage institutions except: a. Environmental Protection Agency b. Federal National Mortgage Assocation c. Veterans' Administration d. Federal Home Loan Mortgage Corporation A True or false: the two main components of a community budget are revenue and expenses. T
a. assessments penalize residences for violating association rules b. an assessment is the owner's financial obligation to the community association during a given period of time c. an assessment for an owner's share of the common expenses is a binding legal obligation based on the community association's governing documents d. an annual assessment may be paid on a monthly, quarterly, or annual basis A Because a community association relies on the timely collection of assessments in order to meet operating expense requirements, delinquent payments may result in each of the following except: a. property beginning to appear run-down b. a budget surplus c. disharmony between paying owners and delinquent ones d. essential maintenance becoming unaffordable B True or false: an established collection policy educates owners about their obligations to the community association and the consequences of not meeting those obligations on time. T An effective collection policy should exhibit each of the following except: a. be established by a proper formal resolution of the board b. prohibit the referral of delinquent assessments to legal counsel c. set a firm due date for assessments d. allow for discretion in special cases B True or false: acceleration is the collection of assessments due on a monthly basis. F Which of the following is not an extra-judicial procedure for encouraging an owner to pay a delinquent account? a. not distributing a ballot to the owner at an annual meeting b. prohibiting the owner from using the pool c. imposing a late charge on delinquent accounts d. foreclosing on an owner D
True or false: when a community association determines that a debt cannot be collected from an owner after a reasonable effort has been made, it should write off the bad debt. T Complete the following sentence: a is a legal claim by one party (community association) on the property of another (delinquent owner) to obtain the payment of a debt or the satisfaction of an obligation. a. foreclosure b. personal money judgment c. lien d. bad debt write-off C True or false: when a community association forecloses on a unit and it is auctioned off, the association will always get the money it is owed. F Which of the following types of bankruptcy is called a corporation reorganization because it is designed to allow for an orderly payment to creditors while enabling a corporation to continue in business? a. Chapter 7 b. Chapter 11 c. Chapter 13 d. Chapter 21 B Which of the following account methods records revenue when it is collected and expenses when they are paid? a. cash basis b. accrual basis c. modified cash basis d. modified accrual basis A Complete the following sentence: a occurs when expenses are greater than revenue. a. net income b. net loss c. net gain
b. facilities management c. maintenance record d. scheduled replacement B True or false: one of the goals of maintenance for a community association is to limit injury to residences, guests, and employees. T Each of the following includes steps in establishing a maintenance system for a community association except: a. assign blame to staff not adequately fulfilling maintenance responsibilities b. develop maintenance management controls c. analyze your assets' maintenance needs d. evaluate your maintenance system and efforts A Which of the following is not an example of a maintenance management control? a. work orders b. chart of information c. response forms d. public offering statements D True or false: the declaration or master deed often includes a description of maintenance responsibilities for both the owner and the association. T True or false: a management control used to keep track of who is responsible for the maintenance of various property elements or areas is the analysis sheet. F Cleaning problem sewer lines every month to avoid backups is an example of which of the following types of maintenance? a. emergency services maintenance b. requested or corrective maintenance c. routine maintenance d. preventative maintenance D
True or false: Surveying residents is a common method community association managers use to evaluate their maintenance systems and implementation efforts. T True or false: a contract is an agreement between two or more parties, enforceable by law, by which each party promises to do, or not do, something. T When deciding whether to have staff members or a contractor perform a task, a manager should consider each of the following except: a. supervision b. expertise c. number of people d. retirement plan contributions D True or false: when deciding whether to have staff members or a contractor perform a project, a manager should consider where tools, equipment, and supplies will be stored, and the liability involved. T A bid request or request for proposal (RFP) should include each of the following except: a. vague instructions about the products or services requested b. a request for information about the contractor that will help the association evaluate the contractor's ability c. information about the association that the contract will need in order to prepare a bid d. information about work conditions A True or false: the bidding process and requests for proposals should be used primarily for smaller jobs or purchases of one-time services. F True or false: a good resource for identifying potential contractors is referrals from supply firms doing business with the community association. T Complete the following sentence: a is a promise or guarantee that parts, materials, or labor will last for a designated period of time. a. prospective bidder's questionnaire
