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CMST 1061 Exam 1 Butcher questions
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Chapter 1 - CORRECT ANSWER -What is Communication?
What is the imparting, conveying, or exchanging of information via spoken or written
words, sounds or visual symbols? - CORRECT ANSWER -Communication
What means sharing or revealing? - CORRECT ANSWER -Imparting
What means passing or transferring something to someone? - CORRECT
ANSWER -Conveying
What is equally giving and receiving? - CORRECT ANSWER -Exchanging
What consists of facts, instruction, knowledge, wisdom, advice, and insight? -
CORRECT ANSWER -Information
What are articulated units of language while written words refer to printed characters? -
CORRECT ANSWER -Spoken words
What are auditory utterances such as cries, shouts, laughter or sighs? - CORRECT
ANSWER -Sounds
What consists of pictures or other visible artifacts that convey meaning such as photographs, traffic lights, emoticons, and nonverbal gestures like giving someone a
thumbs up? - CORRECT ANSWER -Visual symbols
What are the features of communication? - CORRECT ANSWER -1.
Communication consists of creating and responding to messages
- Communication is a process
- Communication involves adapting to other people What is changing how we communicate depending upon with whom we are
communicating? - CORRECT ANSWER -Social context
What is an example of social context? - CORRECT ANSWER -1. Speaking to
BFF = slang terms
- Speaking to boss = no use of slang terms
What is where you are may dictate how you communicate? - CORRECT
ANSWER -Physical context
What is an example of physical context? - CORRECT ANSWER -1. Working in
library = quiet voice
- Visiting in bar = shouting What is the time of communication may change how you communicate? -
CORRECT ANSWER -Chronological context
What is an example of chronological context? - CORRECT ANSWER -1. Morning
people = like to talk in the morning
- Not morning people = won't like to talk until after coffee
What are communication components? - CORRECT ANSWER -People,
message, channel, feedback, noise, shared meaning
What does communication require? - CORRECT ANSWER -Sender (source) and
receiver (audience)
What refers to the conveyed content? - CORRECT ANSWER -Message
What is the means of delivery for the message? - CORRECT ANSWER -Channel
What consists of words that are spoken? - CORRECT ANSWER -Verbal channel
What consists of such things as facial expressions, eye contact, gestures, and body
posture? - CORRECT ANSWER -Nonverbal channel
What are messages sent and received via the sense of sound? - CORRECT
ANSWER -Auditory messages
What are messages sent and received via the sense of sight? - CORRECT
ANSWER -Visual messages
What deals with the structure of the message? - CORRECT ANSWER -
Organizational noise
What is an example of organizational noise? - CORRECT ANSWER -Your friend
is a telling you a story but she backtracks and gets off topic so you can't follow the story from beginning to end
What is due to a language or cultural barrier? - CORRECT ANSWER -Semantic
noise
What is an example of semantic noise? - CORRECT ANSWER -Your friend asks
you to order her a pop when the waiter comes but you have never heard of pop so you don't know what to order
What is the end goal of the communication process? - CORRECT ANSWER -
Shared meaning What is when the receiver of the message interprets the message exactly as the sender
intends? - CORRECT ANSWER -Achieved shared meaning
What are the five pathways of communication? - CORRECT ANSWER -1.
Workplace
- Advocacy and Social Justice
- Communication in Human Relationships
- Visual and Mediated Communication
- Art and Culture What is when employers consistently expect quality communication skills in employees?
- CORRECT ANSWER -Workplace communication
What is when communication is central to the practice of citizenship? - CORRECT
ANSWER -Advocacy and social justice
What is when our interactions with others impact the outcomes of those relationships? -
CORRECT ANSWER -Communication in human relationships
What is when humans increasingly communicate via still and moving images and image
technologies? - CORRECT ANSWER -Visual and mediated communication
What is communication of culture through everyday behaviors? - CORRECT
ANSWER -Art and culture
Chapter 2 - CORRECT ANSWER -Workplace Communication
What is defined as the interaction of 3-12 interdependent people working together to
achieve a common goal? - CORRECT ANSWER -Small group communication
What are the three basic types of roles in small group work? - CORRECT
ANSWER -Group task, group building and maintenance, and individual
What relates to getting things done? - CORRECT ANSWER -Group task roles
What relates to the group climate and working relationships among members? -
CORRECT ANSWER -Group building and maintenance roles
What refers to the idiosyncratic behavior of each individual member? - CORRECT
ANSWER -Individual roles
What is a normal aspect of group work? - CORRECT ANSWER -Conflict
What are the three major sources of conflict within groups? - CORRECT
ANSWER -1. Resource-related
- Social-related
- Task-related What occurs when group members perceive a shortage in supply, aid, or assets? -
CORRECT ANSWER -Resource-related conflict
What is an example of resource-related conflict? - CORRECT ANSWER -Group
may feel that the deadline is too short to accomplish task What can occur because of differences in personality, culture, values, or interests? -
CORRECT ANSWER -Social-related conflict
What is an example of social-related conflict? - CORRECT ANSWER -
Sometimes a dominant member will want to take control of group What occurs when two or more group members' goals, ideas, or opinions about how to
best complete the objective are incompatible? - CORRECT ANSWER -Task-
related conflict
What is an example of task-related conflict? - CORRECT ANSWER -Company
team can't create logo because they disagree on font-style
