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COMMUNICATION IN NURSING, 7TH EDITION QUIZ COMMUNICATION IN NURSING, 7TH EDITION QUIZ
Typology: Exams
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B. “If you cannot find another nurse to be a preceptor, I will volunteer for the job.” C. “I am honored by this request, however, I have made it a priority to go back to school.” D. “I enrolled in classes for an advanced degree, but I will still have time to be a preceptor.” ANS: C Assertive communication is based on a consideration of both party’s needs and recognizes that each person has the right to set priorities for actions and time allocation. DIF: Application TOP: Integrated Process: Communication and Documentation MSC: Psychosocial Integrity REF: p. 266
Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues Test Bank MULTIPLE CHOICE
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Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues Test Bank MULTIPLE CHOICE
person’s lack of respect for our feelings or a violation of the right to be treated with courtesy and consideration. The charge nurse should not focus on the student nurse’s skill for starting an IV but rather deal with the report of verbal abuse. DIF: Application TOP: Integrated Process: Caring MSC: Safe and Effective Care Environment: Management of Care REF: p. 288
Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients Test Bank MULTIPLE CHOICE
A. “Changing your attitude will automatically change how you act.” B. “It would be better if you did not take care of incontinent patients.” C. “You need to change how you feel about incontinent patients.” D. “How would you feel if you were incontinent?” ANS: D The student nurse must become aware of having negative feelings toward incontinent patients to be in a position to change such behavior. One effective approach is to perceive things from the patient’s point of view. Changing an attitude will not automatically change nursing behavior, but the effort to view patients differently may help to achieve this empathic perspective. DIF: Application TOP: Integrated Process: Caring MSC: Psychosocial Integrity REF: p. 310 PRIORITIZING/ORDERING
REF: p. 315
participates in information sharing; does not seek out colleagues’ assessments of the conflict; gives defining conflict from own point of view). DIF: Application TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective Care Environment: Management of Care REF: p. 318 PRIORITIZING/ORDERING