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Communication, its types and How to avoid
Mis-Communication.
What is Communication?
The Latin origin of communication, “communicare”, means to share something common and to make something common. Communication is a process that involves sending and receiving messages through the verbal and non-verbal methods. Communication is a two-way means of communicating information in the form of thoughts, opinions, and ideas between two or more individuals with the purpose of building an understanding. There are 3 different types of communication:- a) Verbal Communication: In this type of communication, words are employed to transmit ideas or information. This can be done in the form of verbal interactions or through written or text messages such as letters, e-mails, telegrams, SMS and other contemporary modes of transmission.
b) Non – verbal Communication: This type of communication takes place through a medium other than words. Non-verbal communication involves body language and gestures such as eye contact, facial expression, nodding, hand gestures, posture etc. to transfer any message. c) Visual communication: This is yet another type of communication that adopts visual graphics to convey the desired message. For example, pictures, presentations, infographics etc. are used to communicate information.
c) The Transactional Model: The transactional model of communication includes all the elements of the interactive model, but it adds the concept that in the real world, each individual takes turns being both the source and the receiver, and sometimes we are both the source and receiver simultaneously. MISCOMMUNICATION Miscommunication is defined as a social inability to communicate adequately and properly. It is one of many types of communication barriers. Types of Miscommunication:- a) Non-understanding b) Misunderstanding c) Misinterpretation (Misconception) 5 BASIC STEPS TO AVOID MISCOMMUNICATION:- a) Think before you speak: When you think before you speak, you carefully examine the words you choose to say, until you're sure that it won't hurt someone. Words are the most powerful bullets you can use to hurt or destroy someone – the worst part is, they're just verbal. b) Clarity in speech: Clarity is important in communication for several reasons. First, it allows the message to be understood by the person receiving it. If the message is not clear, the person may misinterpret it, which can lead to misunderstandings. Second, clarity prevents misunderstanding and conflict.
c) Re-confirm: The act of making an arrangement or meeting certain, often by phone or writing, for the second time or more. For e.g. - The restaurant required re-confirmation one week in advance. d) Grabbing attention: To concentrate or awareness on some phenomenon to the exclusion of other stimuli. It is a process of selectively concentrating on a discrete aspect of information, whether considered subjective or objective. e) Don’t assume: Let's just say that when we assume, we are often communicating, yet failing to understand. Think of the many times you were misunderstood when you tried to make a point in a meeting, asked a question to your boss, told your child to do something, or simply expressed your opinion. HOW TO IMPROVE COMMUNICATION AT WORK Inclusive communication is about using words and phrases that everyone can understand and relate to. It's important to create an environment where people feel comfortable and included. Here are 5 simple tips to improve communication at work:
- Reflect on your speech and speed: Consider how your words and pace may affect others. Be mindful of your tone and be enthusiastic when speaking.
- Listen and learn: Take the time to listen to feedback and different perspectives. Educate yourself by reading books, listening to podcasts, or following experts on social media.
- Increase your cultural awareness: Embrace diversity by appreciating different cultures and backgrounds. This can help create a more inclusive environment.
- Show your support: Be supportive of others by using inclusive language and respecting their titles and achievements. Celebrate their hard work.
- Create inclusive communications: Make your communication simple and easy to understand. Use inclusive language and consider the needs of your audience. SUMMARY Communication skills allow you to understand and be understood by others. These can include but are not limited to effectively communicating ideas to others, actively listening in conversations, giving and receiving critical feedback and public speaking.
