Theory of
CONCERTIVE CONTROL
Chapter 6
Anya Nazaroff
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Concertive Control: A New Approach to Organizational Management, Slides of Organization Theory and Design
This chapter from 'Organizational Communication Approaches and Processes' introduces Concertive Control Theory, a management approach that shifts control from management to workers. The theory consists of three elements: Control, Identification, and Discipline. Workers create rules and norms, management provides a corporate vision, and work groups reward or punish deviant behavior.
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Theory of
CONCERTIVE CONTROL
Chapter 6 Anya Nazaroff
Before Concertive Control Theory…
Simple Control Technological Control Bureaucratic Control
3 Elements of Concertive Control Control Identification Discipline
Concertive Control CONTROL Control shifts from management to workers Workers create rules and norms Management provides value-based corporate vision that team members use that guide their day-to-day action Definition on page 111
Concertive Control DISCIPLINE Work groups develop techniques to reward or punish behavior that deviates from the values identified by the work group. Definition on page 111
Miller, Katherine. Critical Approaches. Organizational Communication Approaches and Processes. Fifth Edition. Uhl, Lyn 2006. Pp. 110-