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Program Manager's pager number - ✔✔(888) 248- 2914 Who is the CEO of COPE? - ✔✔Allen Miller What hospital did COPE start at? - ✔✔Santa Monica Hospital Who is the Executive VP of COPE? - ✔✔Dawn Hawkins-Johnson Who is the VP of COPE? - ✔✔Elizabeth Dubois What program at UCLA is COPE partnered with? - ✔✔Health Policy & Management A leave of absence in the program is a request to be excused for __ days or longer. - ✔✔ 14 Which of the following activities are all Scholars required to participate in? a. department shifts b. bi-quarterly All Scholar Meetings c. competency checklists d. all of the above - ✔✔d. all of the above (department shifts, bi-quarterly All Scholar Meetings & competency checklists) When are competency checklists due? - ✔✔by the end of the second week of the rotation Six hours before your scheduled shift, an emergency arises & you will not be able to perform your weekly participant duties. You must do which of the following?
a. call the Charge Nurse of your department b. email your Department Coordinator c. call the Charge Nurse of your department and email your Department Coordinator d. page the COPE Health Scholars Program Manager - ✔✔c. call the Charge Nurse of your department and email your Department Coordinator Which of the following statements are true about CHS Programs' wireless device policy? a. electronic watches are allowed & should be connected to their mobile phone via Bluetooth b. personal wireless devices are allowed but need to be in Scholar's pocket for emergencies c. Scholars are only allowed to take photos & record videos with patients from their department d. wireless devices need to be turned off & stored during shift hours (department designated storage location or Scholar's car) - ✔✔d. wireless devices need to be turned off & stored during shift hours (department designated storage location or Scholar's car) If a Scholar's back is hurting the morning they wake up for their shift, so much so that they have difficulty getting out of bed, what should they do? a. do not attend shift and report incident to PM via emergency pager b. attend shift & request accommodation to sit in the break room c. cancel their shift by emailing their Department Coordinator, call the unit 15 minutes after the shift start time to inform the unit staff, & attend to back pain with health care professional input d. attend shift & wear a back brace without informing staff as to not be a burden - ✔✔c. cancel their shift by emailing their Department Coordinator, call the unit 15 minutes after the shift start time to inform the unit staff, & attend to back pain with health care professional input If a Scholar observes another Scholar taking a selfie with a patient, what should they do? a. offer to take a picture for them b. find another patient to their own selfie with
If a Scholar's family member is admitted to their program site, which of the following can they do when at the site but not on shift? a. utilize knowledge of site codes to obtain necessary comfort supplies b. utilize site badge to access staff doors & elevators c. comfort their parent & advocate for them - ✔✔c. comfort their parent & advocate for them If a Scholar receives a suspension email requesting dates/times they are available for a counseling session, how soon does the Scholar need to reply & how soon do they need to attend a counseling session? a. 48 hours; 2 weeks b. 24 hours; 1 week c. 24 hours; 48 hours; d. 48 hours; 1 week - ✔✔a. 48 hours; 2 weeks True or False: Scholars are prohibited from reporting to their shift using or under the influence of drugs/alcohol. - ✔✔True If a Scholar wants to publish an article, school paper, research poster, etc. with site or program data, what actions must they take? a. request approval for data/logo use from the site b. do not reference the site's name & only use the COPE Health Scholars logo c. request written approval for data/logo use from the PM & the appropriate site department d. inform the PM & then publish - ✔✔c. request written approval for data/logo use from the PM & the appropriate site department Social determinants of health include all of the following except...
a. gender b. education c. transportation d. food e. public health f. medication - ✔✔a. gender Healthcare is paid for through taxes, premiums by individuals & employers, & by patients. Two examples of insurance types in healthcare are government & private. Which of the following describes two government programs? a. Medicaid & Kaiser b. Medicare & Anthem c. Medicare & Medicaid d. Kaiser & Anthem - ✔✔c. Medicare & Medicaid Which of the following answers is incorrect regarding the ACA? a. eliminates lifetime caps on health insurance b. extends coverage on parent health policies until 28 c. eliminates health insurance discrimination based on pre-existing conditions - ✔✔b. extends coverage on parent health policies until 28 What are the 5 important stakeholders that make up the US Healthcare System? - ✔✔- payers
- providers
- regulators
- consumers
- community
What is one similarity between the Medical Doctor (Allopathic Doctor) & the Doctor of Osteopathic Medicine programs? a. licensing exams b. medical education c. international recognition d. average GPA/MCAT to get into each program e. none of the answers - ✔✔b. medical education True or False: The physician is the final decision maker for the patient care team. - ✔✔False What is one similarity between the Nurse Practitioner & Physician Assistant roles? a. function in similar role as primary care MD b. role created by the American Medical Association (AMA) c. none of the answers d. practice with an independent license e. practice under a medical model of treating disease - ✔✔a. function in similar role as primary care MD What is your role as a program participant in the patient care team? a. ensure efficient operation of facility b. engage in basic patient care tasks c. right to participate in decision-making process d. fully explain all treatment options - ✔✔b. engage in basic patient care tasks Who of the following individuals is NOT a part of the inpatient care team?
a. pathologist, MD b. emergency room physician, MD c. dietitian d. ultrasound tech - ✔✔b. emergency room physician, MD Which of the following historical events led to the expansion of allied health careers? a. World War II b. Cold War c. Vietnam War d. World War I - ✔✔a. World War II True or False: Each of your shifts will involve spectacular, one-in-a-lifetime situations. - ✔✔False Which of the following careers is NOT a part of the allied health careers? a. Certified Nursing Assistant (CNA) b. Licensed Vocational Nurse (LVN) c. Surgical Technologist d. Clinical Laboratory Scientist - ✔✔b. Licensed Vocational Nurse (LVN) A program participant can perform all of the following duties, EXCEPT: a. assist hospital staff & physicians as requested for tasks that are in scope b. assist the nurse in transport, re-positioning, or toileting tasks c. assist the unit secretary with paperwork, telephones, or call lights d. chart vital signs - ✔✔d. chart vital signs
True or False: Scholars can provide advice on discharge instructions, prescriptions, & how the patient should manage their pain. - ✔✔False What are the five aspects of communication? a. walking, running, pacing, sprinting, laughing b. feeling, thinking, understanding, wondering, remembering c. gestures, facial expressions, touch, degree of formality, pace - ✔✔c. gestures, facial expressions, touch, degree of formality, pace empathy or sympathy? can identify & understand another's situation, can understand another's feelings, may have had a similar experience in the past, evokes feelings of acceptance & understanding - ✔✔empathy empathy or sympathy? identifies with another's situation as misfortune, does not understand another's feelings, has not had a similar experience in the past, evokes feelings of pity & sorrow - ✔✔sympathy HCAHPS stands for: a. none of the answers are correct b. Hospital Consumer Assessment of Healthcare Providers & Systems c. Hospital Checks And Healthy Patient Satisfaction d. Healthy Communication And Happy People Smiling - ✔✔b. Hospital Consumer Assessment of Healthcare Providers & Systems Of the 11 HCAHPS measures, Scholars can directly impact:
a. Responsiveness of Hospital Staff: answering call lights & rounding on patients to anticipate needs b. both of these answers c. Cleanliness & Quietness: being vigilant about keeping a patient's room uncluttered & helping control noise levels, especially near patient rooms d. neither of these answers - ✔✔b. both of these answers (Responsiveness of Hospital Staff and Cleanliness & Quietness) AIDET is: a. Assess, Inquire, Discuss, Email, Thank b. Ask, Introduce, Dismiss, Empathy, Thoughtfulness c. Acknowledge, Introduce, Duration, Explain, Thank - ✔✔c. Acknowledge, Introduce, Duration, Explain, Thank Select the one that is NOT a patient identifier: a. nurse station/room whiteboard b. open ended question c. patient's nurse d. patient's chart e. patient's wristband f. asking the patient's visitors what relation they have to the patient - ✔✔f. asking the patient's visitors what relation they have to the patient 11 measures of HCAHPS - ✔✔(1) communication about pain (2) environment cleanliness (3) environment quietness (4) discharge information (5) nurse communication
b. report the suspected breach to your privacy officer or supervisor c. you should advise your friend to remove the photo or they may get sued - ✔✔b. report the suspected breach to your privacy officer or supervisor HIPAA stands for... - ✔✔Health Insurance Portability & Accountability Act PHI stands for... - ✔✔Protected Health Information HIPAA Privacy Rule - ✔✔- sets standards for when PHI may be used & disclosed
- protect privacy & confidentiality HIPAA Minimum Necessary Rule - ✔✔use only the amount of PHI needed to perform the task TPO stands for... - ✔✔Treatment, Payment & Operations HIPAA Security Rule - ✔✔- requires safeguards to ensure only those who have access to PHI will have access
- integrity: PHI is not altered or destroyed in an unauthorized manner
- availability: PHI is accessible & usable on demand by an authorized person
- confidentiality: PHI is not available or disclosed to unauthorized individuals HIPAA Breach Notification Rule - ✔✔requires covered entities to notify affected individuals & the Department of Health & Human Services (HHS) Is this an example of a HIPAA breach? Telling friends or relatives (or anyone who is not the patient's immediate/authorized care team) about patients in the hospital. - ✔✔yes Is this an example of a HIPAA breach?
Discussing PHI in public areas of the hospital, including the lobby of the hospital, an elevator or the cafeteria. - ✔✔yes Is this an example of a HIPAA breach? Discussing PHI over the phone in a public area. - ✔✔yes Is this an example of a HIPAA breach? The security guard in a healthcare institution to have a list of patient names, room numbers, diagnosis, treatment & physician. - ✔✔yes Is this an example of a HIPAA breach? A patient's nurse to have access to PHI for the patients in his/her unit but not for any patients that are not in that unit. - ✔✔potentially Is this an example of a HIPAA breach? Allowing members of the media to interview a patient in a substance abuse facility. - ✔✔potentially Is this an example of a HIPAA breach? Including a patient's history & treatment plan on social media without name or photo. - ✔✔yes Is this an example of a HIPAA breach? Releasing information about minors without the consent of a parent or guardian. - ✔✔yes
Where would you normally palpate the pulse on an unconscious adult patient for the purpose of measuring his or her heart rate? a. radial artery b. none of these answers c. femoral artery d. brachial artery e. carotid artery - ✔✔e. carotid artery Which statement regarding pain & pain level is true? a. chronic pain responds well to pain management strategies b. a patient who claims that her pain level is a 10 but does not appear to be in any distress/discomfort should not be reported to nursing staff because she is probably exaggerating c. it can be accurately determined by careful analysis or facial expressions d. pain is the single most common reason that individuals seek medical attention - ✔✔d. pain is the single most common reason that individuals seek medical attention Where would you normally palpate the pulse on a conscious adult patient for the purpose of measuring his or her heart rate? a. femoral artery b. none of these answers c. carotid artery d. radial artery e. brachial artery - ✔✔d. radial artery What are the Vital Signs? - ✔✔Pain Blood pressure Respiratory rate
O2 saturation Temperature Heart rate The normal human body temperature is... - ✔✔98.6 degrees F (varying in 1 degree below or above) The normal resting heart rate for adults is... - ✔✔ 60 - 100 BPM The normal adult blood pressure is... - ✔✔120/80 mmHg The normal ranges for respiration in adults is... - ✔✔ 12 - 20 breaths per minute The normal O2 saturation values in healthy individuals are... - ✔✔ 97 - 99% What would your immediate response to a patient who is possibly having a Myocardial Infarction due to sweating & left arm pain? a. leave the room & find a nurse b. find the CNA/aid responsible for the room & notify them of the patient's complaints c. assist the patient in getting into a more comfortable position d. assure the patient that you will be right back & find a nurse to whom you will report the patient's condition e. make a notion of the patient's complaints on their medical record - ✔✔d. assure the patient that you will be right back & find a nurse to whom you will report the patient's condition A patient who is experiencing respiratory symptoms requests that his oxygen be turned up. How would you respond? a. turn the oxygen off until you find a staff member to help you b. automatically turn the oxygen to 5 L/min
a. all of the answers b. injures or destroys cells in a certain area by damaging genetic material c. use of agents specific for cancer cells that do not harm normal cells d. removal of tumor before metastasis e. treatment with drugs that can destroy cancer cells - ✔✔c. use of agents specific for cancer cells that do not harm normal cells Which of the following is the adequate way to speak to a nonresponsive patient who recently suffered a stroke? a. speak in a soft tone as they may be sensitive to noise b. scream as loud as you can when they don't respond c. continually communicate in a normal voice with the patient regardless of their awareness d. do not communicate as they will probably not understand you e. use written communication as they can no longer hear - ✔✔a. speak in a soft tone as they may be sensitive to noise The immune system is the __ line of defense. a. 3rd b. none of these answers c. 2nd d. 1st e. 4th - ✔✔a. 3rd True or False: Hormones do not affect other endocrine glands or body systems. - ✔✔False What is one of the functions of the liver? a. detoxifies drugs
b. breaks down carbohydrates c. stores bile d. all of the answers - ✔✔a. detoxifies drugs anatomical position - ✔✔the patient's head is erect; head, eyes, toes & palms are directed forward with limbs at sides of body medial - ✔✔toward the midline of the body lateral - ✔✔away from the midline of the body anterior - ✔✔face or front side (ventral) posterior - ✔✔back side (dorsal) proximal - ✔✔close to the middle of the body, toward torso distal - ✔✔away from the middle of the body, away from torso cranial - ✔✔towards the top of the head caudal - ✔✔away from the top of the head, towards the hind parts superior - ✔✔above or over something, based on a reference point inferior - ✔✔below or under something, based on a reference point flexion - ✔✔closing of a joint
