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Material Type: Lab; Class: SELLING & SALES MANAGEMENT; Subject: Marketing/Retail; University: Raritan Valley Community College; Term: Spring 2008;
Typology: Lab Reports
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I. Basic Course Information
A. Course Number and Title: MRKT-221 Selling & Sales Management B. New or Modified Course: Modified C. Date of Proposal: Semester: Spring Year: 2008 D. Sponsoring Department: Business and Public Service E. Semester Credit Hours: 3 F. Weekly Contact Hours: 3 Lecture ____3____ Laboratory 0____ G. Prerequisites: MRKT 101-Principles of Marketing or permission of instructor. H. Laboratory Fees: none I. Name and Telephone Number or E-Mail Address of Department Chair: Maria M. DeFilippis, Esq., Campus Extension 8239, mdefilip@raritanval.edu
II. Catalog Description
Prerequisites: MRKT 101 - Principles of Marketing or permission of instructor. This course examines the fundamental elements of the sales function. It integrates the development of skills associated with the job of professional selling with an examination of the role of the sales manager. Topics include: techniques of selling and persuasion, building and maintaining relationships with clients, ethical and legal issues, sales forecasting, territory management, selection of sales personnel, and training, motivating, evaluating and rewarding the sales force.
III. Statement of Course Need
Today's competitive business environment demands a broad knowledge of the interrelated activities of sales management. Integrating personal selling, sales management techniques, and ethics into a comprehensive program of sales management is critical to sustain and grow any business. Technological advancements, cultural changes, and ethical considerations make the study of sales management an imperative for a successful business/marketing student.
IV. Place of Course in College Curriculum
A. Business elective course for the following programs: A.S. Business Administration A.A.S. Business Management A.A. Business Liberal Arts A.A.S. Marketing B. This course can also be used as an elective in other programs. C. This course may transfer as an elective.
V. Outline of Course Content
A. Introduction to Relationship Selling B. Understanding Sellers and Buyers C. Value Creation in Buyer-Seller Relationships D. Ethical and Legal Issues in Relationship Selling E. Prospecting and Sales Call Planning F. Communicating the Sales Message G. Negotiating for Win-Win Solutions H. Closing the Sale and Follow-up I. Self-Management: Time and Territory J. Salesperson Performance: Behavior, Role Perception, and Motivation K. Recruiting and Selecting Salespeople L. Training Salespeople for Sales Success M. Salesperson Compensation and Incentives N. Evaluating Salesperson Performance
VI. Educational Goals and Learning Outcomes A. Educational Goals
Students will:
B. Learning Outcomes
Students will be able to: