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COMPLETE CRCR Certified Revenue Cycle
Representative HFMA exam2024/
comprehensive test 500 questions and
answer (expert solved)
What is an advantage of a preregistration program? It reduces processing times at the time of service What are the two statutory exclusions from hospice coverage? Medically unnecessary services and custodial care What core financial activities are resolved within patient access? Scheduling, insurance verification, discharge processing, and payment of point-of- service receipts What statement applies to the scheduled outpatient? The services do not involve an overnight stay
How is a mis-posted contractual allowance resolved? Comparing the contract reimbursement rates with the contract on the admittance advice to identify the correct amount What type of patient status is used to evaluate the patient's need for inpatient care? Observation Coverage rules for Medicare beneficiaries receiving skilled nursing care require that the beneficiary has received what? Medically necessary inpatient hospital services for at least 3 consecutive days before the skilled nursing care admission When is the word "SAME" entered on the CMS 1500 billing form in Field 0$? When the patient is the insured What are non-emergency patients who come for service without prior notification to the provider called? Unscheduled patients
What customer service improvements might improve the patient accounts department? Holding staff accountable for customer service during performance reviews What is an ABN (Advance Beneficiary Notice of Non-coverage) required to do? Inform a Medicare beneficiary that Medicare may not pay for the order or service What type of account adjustment results from the patient's unwillingness to pay for a self-pay balance? Bad debt adjustment What is the initial hospice benefit? Two 90-day periods and an unlimited number of subsequent periods What is a principal diagnosis? Primary reason for the patient's admission Collecting patient liability dollars after service leads to what?
Lower accounts receivable levels What is the daily out-of-pocket amount for each lifetime reserve day used? 50% of the current deductible amount What service provided to a Medicare beneficiary in a rural health clinic (RHC) is not billable as an RHC services? Inpatient care What code indicates the disposition of the patient at the conclusion of service? Patient discharge status code What are hospitals required to do for Medicare credit balance accounts? They result in lost reimbursement and additional cost to collect When an undue delay of payment results from a dispute between the patient and the third party payer, who is responsible for payment? Patient
What is a primary responsibility of the Recover Audit Contractor? To correctly identify proper payments for Medicare Part A & B claims How must providers handle credit balances? Comply with state statutes concerning reporting credit balance Insurance verification results in what? The accurate identification of the patient's eligibility and benefits What form is used to bill Medicare for rural health clinics? CMS 1500 What activities are completed when a scheduled pre-registered patient arrives for service? Registering the patient and directing the patient to the service area
In addition to being supported by information found in the patient's chart, a CMS 1500 claim must be coded using what? HCPCS (Healthcare Common Procedure Coding system) What results from a denied claim? The provider incurs rework and appeal costs Why does the financial counselor need pricing for services? To calculate the patient's financial responsibility What type of provider bills third-party payers using CMS 1500 form Hospital-based mammography centers How are disputes with nongovernmental payers resolved? Appeal conditions specified in the individual payer's contract The important message from Medicare provides beneficiaries with information concerning what? Right to appeal a discharge decision if the patient disagrees with the services
What do EMTALA regulations require on-call physicians to do? Personally appear in the emergency department and attend to the patient within a reasonable time At the end of each shift, what must happen to cash, checks, and credit card transaction documents? They must be balanced When does a hospital add ambulance charges to the Medicare inpatient claim? If the patient requires ambulance transportation to a skilled nursing facility How should a provider resolve a late-charge credit posted after an account is billed? Post a late-charge adjustment to the account an increase in the dollars aged greater than 90 days from date of service indicate what about accounts They are not being processed in a timely manner What will cause a CMS 1500 claim to be rejected? The provider is billing with a future date of service
Under Medicare regulations, which of the following is not included on a valid physician's order for services? The cost of the test how are HCPCS codes and the appropriate modifiers used? To report the level 1, 2, or 3 code that correctly describes the service provided If a Medicare patient is admitted on Friday, what services fall within the three-day DRG window rule? Diagnostic and clinically-related non-diagnostic charges provided on the Tuesday, Wednesday, Thursday, and Friday before admission What is a benefit of pre-registering patient's for service? Patient arrival processing is expedited, reducing wait times and delays What is a characteristic of a managed contracting methodology? Prospectively set rates for inpatient and outpatient services
What will comprehensive patient access processing accomplish? Minimize the need for follow-up on insurance accounts Through what document does a hospital establish compliance standards? Code of conduct How does utilization review staff use correct insurance information? To obtain approval for inpatient days and coordinate services When is it not appropriate to use observation status? As a substitute for an inpatient admission What is a serious consequence of misidentifying a patient in the MPI? The services will be documented in the wrong record When a patient reports directly to a clinical department for service, what will the clinical department staff do? Redirect the patient to the patient access department for registration
What process can be used to shorten claim turnaround time? Send high-dollar hard-copy claims with required attachments by overnight mail or registered mail How are patient reminder calls used? To make sure the patient follows the prep instructions and arrives at the scheduled time for service If a patient declares a straight bankruptcy, what must the provider do? Write off the account to the contractual adjustment account According to the Department of Health and Human Services guidelines, what is NOT considered income? Sale of property, house, or car The situation where neither the patient nor spouse is employed is described to the patient using: A condition code
How may a collection agency demonstrate its performance? Calculate the rate of recovery What is true of the information the provider supplies to indicate that an authorization for service has been received from the patient's primary payer? It is posted on the remittance advice by the payer What standard claim forms are currently used by the healthcare industry to submit claims to third-party payers? The UB-04 and the CMS 1500 Unless the patient encounter is an emergency, what is the efficient and effective procedure for obtaining information? Obtain the required demographic and insurance information before services are rendered what protocol was developed through the Patient Friendly Billing Project? Provide information using language that is easily understood by the average reader
What technique is acceptable way to complete the MSP screening for a facility situation? Ask if the patient's current services was accident related What is a valid reason for a payer to delay a claim? Failure to complete authorization requirements IF outpatient diagnostic services are provided within three days of the admission of a Medicare beneficiary to an IPPS (Inpatient Prospective Payment System) hospital, what must happen to these charges They must be combined with the inpatient bill and paid under the MS-DRG system What do large adjustments require? Manager-level approval What items are valid identifiers to establish a patient's identification? Photo identification, date of birth, and social security number What must a provider do to qualify an account as a Medicare bad debts?
What is a benefit of electronic claims processing? Providers can electronically view patient's eligibility What does Medicare Part D provide coverage for? Prescription drugs What are some core elements of a board-approved financial policy Charity care, payment methods, and installment payment guidelines What circumstance would result in an incorrect nightly room charge? If the patient's discharge, ordered for tomorrow, has not been charted What is NOT a typical charge master problem that can result in a denial? Does not include required modifiers Access An individual's ability to obtain medical services on a timely and financially acceptable level
Administrative Services Only (ASO) Usually contracted administrative services to a self-insured health plan Case management The process whereby all health-related components of a case are managed by a designated health professional. Intended to ensure continuity of healthcare accessibility and services Claim A demand by an insured person for the benefits provided by the group contract Coordination of benefits (COB) a typical insurance provision that determines the responsibility for primary payment when the patient is covered by more than one employer-sponsored health benefit program Discounted fee-for-service A reimbursement methodology whereby a provider agrees to provide service on a fee for service basis, but the fees are discounted by certain packages
