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Main topics of Organizational Behavior course are: Communications, Conflict, Creativity, Cross Cultural, Decision Making, Diversity, Groups and Teams, Organization Learning, Leadership, Motivation, Organization Culture. Key points of this lecture are: Cross Cultural, Global Business, Paradox, Emerging Markets, Immigrant Labor, Global Perspective, Approaches to International Business, Geocentric, Ethnocentric, Principles of Culture
Typology: Slides
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New markets Demand for global services Low cost manufacturing
Overseas suppliers or markets Low cost production Emerging markets (Eastern Europe, LDC) E-business has no borders Immigrant labor force even in U.S.
Based on unspoken values and assumptions Human behavior isn’t logical But, human behavior is very complex
What is logical and important in one culture may seem irrational and unimportant in another In describing cultures, people tend to stress the differences and overlook the similarities Stereotyping may be inevitable for people who lack frequent contact with another culture Cultures are not homogenous; differences exist due to gender, age, socioeconomic status, education Understanding another culture is a journey, not a goal
Cultural chauvinism / corporate imperialism / ethnocentrism
Stereotypes (positive and negative)
The highly successful organization may find it more difficult to adapt
Some specific items:
Business practices and etiquette
Culture in general
Not in France, not unless you can pronounce it right! Other countries, yes: it’s a gesture of goodwill
Christianity Islam Hindu Chinese Folk Buddhist Judaism Other Source:http://www.infoplease.com/
Catholic Protestant Orthodox Other
Islam:
“Casual Days” are a U.S. custom Removing one’s shoes
Herr und Frau, not first names in Germany Titles (Dr., Professor, “Assistant Vice President”, etc.) very important everywhere but U.S.
Time fluid in Latin America, Spain, Italy Time off work: Germany, France, Scandinavia: 6 weeks vacation, August in the country Africa: everyone attends funerals (impact of AIDS)
Europe (esp. Germany) isn’t open 24/ Latin America, Middle East, Japan: take time to establish relationship before getting down to business
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Finland Canada Singapore
UK US Germany
Chile Ireland Japan^ Italy Mexico Uganda Russia Nigeria
Source: Transparency International
Higher score = less corrupt
Singapore
Ireland
US Chile UK Finland Canada Germany
Italy Japan Mexico Uganda Nigeria Russia
Nigeria 3.
Source: Wall Street Journal
Higher score = less freedom
That is, surface indicators change, but meaning does not
Management values in Hong Kong intermediate between PRC and U.S. Indication of flexibility / change?
Identification with group vs. identification as an individual Collective cultures: Think in terms of in-groups and out-groups Life decisions made by group Look after one’s in-group, no matter what Individualistic cultures Concern for self and immediate family Individual privacy Association with level of economic development
