CSA Exam Study Guide
Application Platform as a service -
Computing model that provides the infrastructure needed to develop, manage, and run
applications
- Now Mobile App
- Service Portal
- Now Platform UI -
What are the three main Now Platform interfaces?
Multi-instance single-tenant -
What type of architecture does ServiceNow have?
sys_user -
What table represents users in records?
Group -
A collection of users
sys_user_group -
What table represents groups in records?
Role -
A collection of permissions used to grant access to applications and parts of platform and
assign security rights
sys_user_role -
What table represents roles in records?
Admin Role -
Role that has almost all roles and provides access to all platform features, applications,
functions, and data
Specialized Administrator -
Users with specialized admin roles to manage specific functions and applications
Process User -
Users with clearly defined paths and workflows, have one or more role including ITIL and
approver_user role
Approvers -
Role that has the approver_user role, but no other roles
Requesters -
Role that uses Service Catalog and Self Service Applications. They can make requests only
on their own behalf. They are not assigned roles.
