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CSULB I S 30 0 EXAM WITH COMPLETE SOLUTIONS
20 25 UPDATE!!
Moore's law - ANSWER the number of transistors in a dense integrated circuit doubles approximately every two years(18 months).
Abstract Reasoning - ANSWER construct a model or representation
Goal of MIS - ANSWER Technology fundamentally changing business
Information Age - Production, distribution, control of information primary driver of the economy
Digital Revolution - From mechanical and analog devices to digital devices
Systems Thinking
Ability to model system components, connect inputs, and outputs among components to reflect structure and dynamics
Ability to discuss, illustrate, critique systems; compare alternative systems; apply different systems to different situations
Key elements - Management and use Information systems Strategies
Goal of MIS
Managing IS to achieve business strategies
Five Forces - ANSWER -threat of substitutes
from new competitors
-competition from existing rivals
-bargaining power of suppliers
-bargaining power customers
Four Competitive Strategies - ANSWER Industry wide, focus, cost, differentiation
How information systems vary by scope: - ANSWER Personal - single user; procedures informal; problems isolated; easy to manage change ex. Drugs Sales Person
Workgroup - 10-100 user; procedures understood within group; problem solutions within group; somewhat difficult to change. Ex. Physician Partnership
Enterprise(main focus) - 100-1k users; procedures formalized; problem solutions affect enterprise; difficult to change. Ex. Hospital
Inter-eneterprise - 1k's users; procedures formalized; problem solutions affect multiple organizations; difficult to change. Ex. PRIDE system
Information systems and departmental silos - ANSWER -Information Silo: condition that exists when data are isolated in separated information systems. Entities at one organizational level create information systems that meet only one particular need.
-integrate data into a single data base, revise applications, allow isolation manage to avoid problems
Business Process Reengineering - ANSWER -activity of altering existing and designing new business processes to take advantage of new information systems
-Enterprise systems enabled creation of more efficient or more effective processes
-Integrated data, enterprise systems create stronger, faster, more effective linkages in value chains
-Difficult, slow, exceedingly expensive
-Key personnel determine how best to use new technology
-Requires high-level and expensive skills, and considerable time
CRM applications - ANSWER -Customer relationship management (CRM): suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service. Every contact and transaction with the customer is recorded in the CRM database. Making the organization customer centric.
-Includes soliciting and lead management application, sales applications, relationship management applications, and customer support applications.
Change requires effort and engenders fear
Threat to self-efficacies
Extra inducements needed
- New technology
The Cloud, mobile technology
Pose risks and potential outside control of organization resources
Key outputs of MRP - ANSWER -factory orders and purchase orders, rescheduling notices,
inputs - ANSWER bills of material, master schedule for the final assembly(independent demand)
Information systems and systems: - ANSWER -takes data and converts it into information. Arranged in a way to give it more meaning
-assembly of hardware, software, data, business procedures, and people that produces information
Components of an Information System: - ANSWER computer hardware, software, data, business procedures, and people that produces information
Difference between IT and IS: - ANSWER information technology refers to products, methods, inventions, and standards used for the purpose of producing information. Is more focused on technological aspects: hardware, software, and data.
You cant buy IS but you can buy IT
Ethics and the categorical imperative: - ANSWER doing the right thing. no matter if its legal or illegal
Organizational strategies and information systems: - ANSWER Information systems exist to help organizations achieve their strategies
Primary activities of the value chain: - ANSWER -inbound logistics: receiving storing, and disseminating inputs to the product
-operations/manufacturing: transforming inputs into the final product
-outhbound logistics: collecting, storing, and physically distributing the product to buyers
-sales/marketing:inducing buyers to purchase the product and providing a means for them to do so
-customer service: assisting customers use of the product and thus maintaining and enhancing the product value
Support activities of the value chain: - ANSWER contribute indirectly to the production, sale, and service of the product.
they include procurement, which consists of the process of finding vendors, setting up contractual agreements, and negotiating prices.
