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Assessment 3 CDW Questions And Answers 2024
Landed Cost
A lot of case minimum price - ANS-✔✔The standard acquisition cost associated with the inventory of the product to include capital and management costs and risks associated with procuring, warehousing, and distributing and selling inventory
what is the role of a switch - ANS-✔✔how data is being transmitted from node to node
The filtering of data packets
Name the 3 types of processors: example of what type of server they should be used with - ANS-✔✔- single (used for something with single purpose file server or print server)
- dual (supporting a website)
-quad (big data or bigger projects)
Benefits of virtualization - ANS-✔✔- Consolidation
- Easy deployment
- Scalability
- Centralized management
- Getting rid of space
- Faster to deploy
Selling servers to customers the form factors: - ANS-✔✔-tower
-rack mountable
-blade
Difference between prospecting, discovering and qualifying - ANS-✔✔Prospecting: Looking for opportunities to do business with customer
Discovery: building on that asking for questions to see opportunity
Qualifying: what's happening next
What's included in software assurance: - ANS-✔✔- 24/7 support
- eLearning
- Ability to upgrade anytime
If credit is putting a hold on your order what suspend code: - ANS-✔✔CH -pending credit released
Type in order or suspend order manager suspend code or order router suspend code
What type of storage device would you see in production level environments? - ANS-✔✔-flash array
-SSD based storage
-tape at lower end production level
Advertised price - ANS-✔✔what appears on cdw.com
Landed cost - ANS-✔✔price that CDW paid for product
Adjusted sim cost - ANS-✔✔the landed costs plus what they cost to store it. Paid off adjusted sim
If an account was passed due how to communicate to customer: - ANS-✔✔They would need to pay their bill
Criteria for a task: - ANS-✔✔- F11 is task
- Have a contact assigned
- Objective and 3 questions to ask
trading - ANS-✔✔Offering information to encourage the customer to share information
questioning strategy - ANS-✔✔1. lead in
- question
- understand
4.affirm
lead in - ANS-✔✔Open up the discussion by presenting the customer with a compelling reason for the discussion and/or context for the question
question and active listening ratio - ANS-✔✔70 listening 30 questioning
what is an objection - ANS-✔✔An objection is a concern the customer or prospect has about purchasing or doing business the organization
an objection is an opportunity to - ANS-✔✔· Address the customer's concerns
· Build trust
· Move the customer through the buying process
accepting objections - ANS-✔✔· Lose credibility if seller gets flustered
· Use as an opportunity to help customer determine the right solution
· Customers who raise objections tend to be more invested
· Unheard objections are difficult to overcome
the objection model - ANS-✔✔-acknowledge
-clarify
-verify intent
big data - ANS-✔✔Big Data refers to large, diverse sets of information from a variety of sources that grow at ever-increasing rates
tiny data stands for - ANS-✔✔That
Information (you)
Needed
Yesterday
what is tiny data - ANS-✔✔Millions o tiny pieces of data make it possible to mine data for business insights and predictive analytics
gartners analytics escalator - ANS-✔✔descriptive analytics
diagnostic analysis
predictive analytics
prescriptive analytics (best)
artificial intelligence - ANS-✔✔computers mimic 'cognitive' functions such as learning and problem solving
Last Quote Price - ANS-✔✔A. The last price the customer was quoted on a specific product
Last Invoice Price - ANS-✔✔The last price the customer was invoiced for a product
Adjusted Sim Cost - ANS-✔✔The standard acquisition cost associated with the inventory of a product to include management costs with procuring, warehousing, distributing and selling inventory.
Landed Margin
F8 margin calculator - ANS-✔✔The percentage of profit on a product from the landed cost to the sell price
Gross Profit (GP) - ANS-✔✔The product sell price minus Adjusted Sim. The dollar amount of profit made on the product
gross profit margin - ANS-✔✔The percentage of profit on a product or order from the Adjusted Sim cost to the sell price
price elasticity - ANS-✔✔The customer's responsiveness of quantity demanded to a change in price
revenue - ANS-✔✔Amount of money received by the company for goods or services provided during a certain period of time
cost adder (another fee our partners charge us) - ANS-✔✔Partner designations (e.g. Diamond, Gold and Silver) impact how much CDW can "add" to the actual cost of the item
Tier 1: Advertised Price
Advertised price
Smallest discount - ANS-✔✔• CDW leverages a 3rd party company (Medyanova) to poll competitor prices
Heres a discount I can give you compared to our competitor
Cdw has a confidential proprietary pricing strategy and structure
Use as a benchmark
Most availabl price to our customers
Tier 2: CDW.com Account Price - ANS-✔✔• Revenue Trends
Cdw.com revenue=approximately 8.7% of total cdw revenue
Get them to use the portal they are more likely to spend more
- Overall Utilization
- Account Representative Utilization
bid - ANS-✔✔A bid is a special pricing request made to a manufacturer partner that results in a lower price or cost given to CDW.
· The lower price is granted on a case-by-case basis if the specific bid criterion is met
· The new price allows the Account Representative to sell the product at or below the original cost while still remaining profitable
adjusted sim cost - ANS-✔✔The standard acquisition cost associated with the inventory of a product and includes management costs with procuring, warehousing, distributing and selling inventory. Account Representatives are paid off Adjusted Sim (1.75% above cost).
· Adding 1.75 will cover the aqquistion costs landed cost + 1.75% at the lowest this is what you should sell at at the lowest
special bid cost - ANS-✔✔The specially negotiated price applied to a product by the Bid Desk
· This is not the cost to quote a customer and is to be used as the new baseline cost to adjust pricing from
possible bid denial reasons - ANS-✔✔Product discontinued
Product not eligible
Quantity or volume is too low
Customer is not eligible
More information about the organization
Special Bid Cost timeframe has expired
Invalid competitor information
Asked to work directly with manufacturer partner for special pricing
Bid Grid - ANS-✔✔A. Tiered pricing program. Discounts are based on quantities.
Discretionary Funds - ANS-✔✔Funding is allocated on an as needed, discretionary basis.
formal pricing schedules - ANS-✔✔Customer specific, multi-use pricing documents, that can be used repeatedly for a specified length of time and on multiple orders.
one-time pricing programs - ANS-✔✔Can only be used for "one" specific opportunity, aka Deal Based Program.
Deal registration - ANS-✔✔When the Account Representative brings a lead to a manufacturer partner of CDW's
how to see the bids available for a product - ANS-✔✔Go to order tab
Go to bid router
Do drop down
Go into bid program search
List of all bid programs available
OTP-one time pricing - ANS-✔✔A specific order and customer
Need a one time pricing
FPS- formal pricing schedule - ANS-✔✔Ongoing oppurtunities
Opportunity for automation
Pricing letter can be used more than once
DRF- Deal registration front- end - ANS-✔✔A front-end bid is a discount received on the purchase price of an item by the Bid Desk.
-mail
-print
-web
-game
database - ANS-✔✔· Allows the organization to store information related to a specific topic in an organized way
file - ANS-✔✔· Stores files and provides shared access to multiple endpoint users
· Acts as a central file storage location
· Typically used in larger IT environments - provides faster access to data and offer more storage capacity
· Device that houses sharepoint
mail - ANS-✔✔supports the sending and receiving of email
print - ANS-✔✔· Connects printers to client computers over a network
· Accepts print jobs from the computers and sends the jobs to the appropriate printer
It will line up the jobs quicker than the printer can handle if there are multiple users printing at one time
web - ANS-✔✔· Dedicated to running software that can satisfy web client requests
· This could include one or more websites
game - ANS-✔✔· Authoritative source of events in a multi-player video game
server form factors - tower - ANS-✔✔· Found in smaller, less complicated IT environment
· A basic low-end tower server can be bought at a low-price point
· Requires a lot of space in addition to monitor, keyboard and mouse
Good for a 1-3 server environment
server form factors-rack mountable middle size - ANS-✔✔· Industry standard 19" wide rack servers- stackable for space efficiency
· Sized in Us=Units
o For example: 5U or 8U
o The bigger the number the more expansion opportunities there are
· Rack servers keep things orderly, because most racks include cable management systems
Good for a 3-24 server environment
server form factors-blade - ANS-✔✔· Highly scalable
· Higher cost but better return on investment
· Require a chassis
· Handles connectivity internally so there is less cabling complexity
Good for +24 Server environments
Have more horsepower behind them
A chassis allows you to secure all the servers togeth
Larger
cache - ANS-✔✔Very high-speed memory included with the processor which reduces the time needed to access data from the main memory
bus speed - ANS-✔✔A bus is a circuit that connects one part of the motherboard to another
DIMM - ANS-✔✔Module that contains one or more memory chips on a circuit board that connects it to the server's motherboard
components of server board - ANS-✔✔1. server processors
- sever memory
- pcle expansion cards
hard disk drives - ANS-✔✔· Consist of spinning hard disk "platters" that rotate at 15K rotations per minute
· The read /write head magnetically records the information
· Lower cost with high capacity
· At risk of failure due to moving parts
solid state drives - ANS-✔✔· SSDs have no moving parts and usually leverage flash technology
· At least 15x faster than HDDs
· 4-10xs more reliable than HDDs
· Use 1/3 the power compared to HDDs
Higher cost with lower total capacity than an HDD
-better performance and less risk of failure
Raid - ANS-✔✔(Redundant Array of Independent Disks)
goal of raid and how it works - ANS-✔✔Goal: maintain data and keep the server running in case of a server crash
How it works: divides, copies and distributes data among many hard drives and accommodates large volumes of data
Raid 0 - ANS-✔✔not fault tolerant, increases chance for data loss not duplicated spread. Use it only for speed
· Uses Striping
· Splits data evenly across two or more hard drives
· Offers no redundancy
· Used to increase performance
Minimum of two hard drives
Raid 1 - ANS-✔✔· Creates redundancy by Mirroring
· Creates a copy of the data for redundancy
· Lose 50% of hard drive space for redundancy
Minimum of two hard drives or an even number beyond two
raid 5 - ANS-✔✔· Uses Parity
· Speed advantages of RAID 0 and the redundancy advantages of RAID 1
· Lose the equivalent of one hard drive for redundancy
· Minimum of three hard drives
Most commonly used
Raid 10 - ANS-✔✔· Uses striping and mirroring for redundancy
· Combination of RAID 0 and RAID 1
· Has best performance and most redundancy
· Often used for virtualization and database servers
· Minimum of four hard drives
ITS experts will help with configuration
legacy apps
old skill sets
virtualized systems - ANS-✔✔automated
consolidated
faster
scalable
virtualization - ANS-✔✔Virtualization is defined as the use of software to create a virtual resource such as a server, desktop, operating system, file, storage or network.
hyperconverged infrastructure - ANS-✔✔data is spread throughout the machine allows us to manage all he data under one box
simple hyper converged infrastructure - ANS-✔✔Compute and storage resources are packed in small servers
Reconsiders how data are stored
smart and scalable infrastructure - ANS-✔✔Data spread across several nodes providing simplified scalable architecture
Customers can build their own solutions
HCI provides radical simplicity - ANS-✔✔-integrated compute and storage
-software defined
-distributed everywhere
-self healing systems
HCI benefits - ANS-✔✔-organization agility
-lower total cost of operation
-predictable scale
virtualization leads to - ANS-✔✔· Workload optimization
· Management software
· Virtual platform
Cloud migrations
what you can use cdw.com accounts for - ANS-✔✔Use our portal to:
Create,review,print and submit
Compare, track and buy IT products
Productivity-enhancing tools
Asset management/software tracking
Quick order status
Purchase authorizations
Finance history and reporting
Account manager or account representative in/out status
how to access cdw.com customer - ANS-✔✔Customer overview page: additional links remote log on
Go to remote log on
Connect page: go to sales share then I need to will take you to cdw accounts
where will a customer find the availability of a product on cdw.com - ANS-✔✔Hardware and select a product
