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Dell Client Foundation (Latest Update)
Assessment Exam (100 out of 100) 2025/
GRADED A
Which of these are a part of the recommended practices while attending service calls? (Select 2) Whenever possible, swap with a good known part to test functionality. Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard Diagnostics Quick Test. Which of the following are the Pre-boot system diagnostics? (Select 2) ePSA. SupportAssist | On-board Diagnostics. Select the steps involved in unpacking parts. (Select 2) Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. The BIOS Recovery (via HDD) does not support recovery from and. (Select 2) Hard Disk Drive with password set. Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) Power on the system. When the Dell logo appears, tap the F12 key to access the one-time boot menu. Select BIOS Setup on the menu and press the Enter key. Which of these is the recommended combination for cleaning electronic components of the system? Isopropyl alcohol and lint free cloth Which out of these is a probable point of failure for a no power issue in laptops? (Select 2) AC Adapter Frayed pins A customer is getting a "No bootable device found" message while powering on the system. Which option under the BIOS would help to fix this issue? Boot Configuration. Which of the following are valid steps in launching ePSA diagnostics? (Select 2) Use the up and down arrow keys to select Diagnostics on the menu and press the Enter key. Power on the system. Tap the F12 key when the Dell logo appears to access the one-time boot menu. BIOS Recovery from Hard Drive option can be disabled in.
You are assigned to replace the display of an Inspiron 3521. Identify the correct display size of the laptop from the model's name. 15 inches. What are the key functions of the SupportAssist for Home PCs? (Select 2) Prevent security threats, monitor and detect hardware failures. Identify the driver updates available for the system. Identify the statement that is TRUE about Intel Optane Memory? It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms. PC Doctor USB solution offers , and. (Select 3) Bootable Diagnostics. Individual Diagnostics. Windows Diagnostics. provides a quick option to temporarily disable the protection on the system drive for servicing. Suspend Encryption For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard Drive' option?
Update, Recovery When would you run the RMA Shim tool on a Chromebook? In the event of system board replacement. How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call? Press the power button and press the Volume Down button before the Dell logo is displayed. Which are the common reasons affecting memory performance? (Select 2) Improper seating of memory module Defective memory socket If recovery image from both system's primary hard drive and external USB key is present, the BIOS Recovery tool will recover from the external USB. TRUE What is BIOS Auto-Recovery? BIOS Auto-Recovery is an automatic recovery process occurring if BIOS image integrity has failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. How do you perform a Latitude Self-Heal Recovery?
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. If you are attending a service call and see faint white lines on the screen, which process will you initiate? LCD BIST What is the status of the power LED when a motherboard failure has occurred in Vostro 3710? Amber, white (2, 6) Which of these is a probable point of failure when troubleshooting monitor issues? (Select 2) Cables Monitor How do you initiate RTC reset? Connect System to an AC Power - > Keep the system in a power off state - > Press & hold the power button for 30-35 Seconds - > Release the power button to initiate RTC Reset. To prevent CPU pins from bending or any damage to the motherboard, technicians must ensure that: (Select 2) CPU cover is placed back covering the CPU socket. ESD bag is used for repackaging.
A chipset is a set of electronic components in an integrated circuit, which manages the data flow between the , and. (Select 3) Memory Processor Peripherals Which of the following is the correct way to trigger BIOS Recovery? For desktops, power on the system and hold down "CTRL + Esc" Key.
