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This study guide provides a comprehensive overview of dell client foundations 2025, covering key concepts, troubleshooting techniques, and product knowledge. It includes multiple-choice questions, true/false statements, and scenario-based exercises to test your understanding of dell's client hardware and software solutions. The guide is designed to help you prepare for certifications or enhance your technical skills in dell client support.
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Choose all that apply: The BIOS Recovery 2 does not support recovery from - ✔✔Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. - ✔✔Tablets 2 - in- 1 PCs Laptops Chrome Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? - ✔✔F When should you use RTC Reset? - ✔✔To recover from No POST/No Boot/No Power. If the system is not booting into the operating system, how can you check if the hard drive is detected? - ✔✔Go to BIOS When would you run the RMA Shim tool on a Chromebook? - ✔✔In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? - ✔✔Reseat parts and cables.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ✔✔False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? - ✔✔Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. - ✔✔If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? - ✔✔BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Why can't the values in BIOS be saved when it shows as manufacturing mode? - ✔✔The system board jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in. - ✔✔BIOS
What should a user do to preserve BIOS settings before recovering the system? - ✔✔Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. How do you access BIOS or System Setup on Latitude portable systems without a keyboard? - ✔✔Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? - ✔✔Click Maintenance under BIOS Settings - > Select BIOS Recovery - > Check BIOS Auto Recovery - > Click Apply - > Exit T/F: Dell notebook product ranges include Inspiron, Latitude,Vostro, XPS, and G series (Inspiron Gaming) - ✔✔True
Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? - ✔✔Use the up and down arrow keys to select
T/F: WLAN stands for Wide Local Area Network - ✔✔False Choose all that apply: Which of the following platforms uses both Key and Button Sequence Trigger? - ✔✔Convertible Platform Detachable Platform Choose all that apply: PC Doctor USB solution offers: - ✔✔DOS Test Pre-boot system Diagnostics. Individual Diagnostics Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps
will you follow before replacing the LCD Assembly? - ✔✔Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. - ✔✔True Choose all that apply: Which of the following items are that are not affected by the RTC reset. - ✔✔System Password Service Tag
What are the advantages of SSDs when compared to traditional HDD? - ✔✔Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation What is the status of the power LED when a system board failure has occurred? - ✔✔Blinking (2,6) Choose all that apply: You are fixing a computer running on Windows 10orlater and it is not booting. Which of the BIOS settings will you change? - ✔✔Enable Secure Boot
Enable Legacy Option ROMs Change Boot Mode to UEFI What does the occasional orange discoloration of a processor's package lands indicate? - ✔✔No impact on performance, quality or reliability On a Windows 10 system, what will you do after replacing the system board? - ✔✔Enter the 5 x 5 Digital Product Key and hand over the Digital Product Key (DPK) card to the customer. T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. - ✔✔True Choose all that apply: Identify different types of memory modules. - ✔✔DDR
Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? - ✔✔Basic Premium Support ProSupport Plus Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. - ✔✔True Which of the following is the correct way to trigger BIOS Recovery 2? - ✔✔For desktop platform, turn on the PC and hold down "CTRL + Esc" key.
How should the technician handle the PCBs while dismantling or repackaging them? - ✔✔From the edges/sides only without touching any other area Choose all that apply: To prevent CPU pins from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: - ✔✔ESD bag is used for repackaging. ZIF Socket T cover is placed back covering the CPU socket. When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? - ✔✔If BT Disabled label is present inside the bottom door or chassis.
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the OS? - ✔✔ePSA What is Thermal grease? - ✔✔Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor and Heatsink. How do you perform a Latitude Self-Heal Recovery? - ✔✔Unplug the AC adapter & remove primary battery - > Disconnect coin-cell (CMOS) battery - > Release the flea power - > Plug-in the AC adapter The LCD has passed the BIST, but there is still a video problem. What other components should be checked and in what order? - ✔✔LCD cable, LCDPanel, motherboard Which is the easiest way to verify the functionality of motherboard during memory failure? - ✔✔By removing the memory module
RAID 10 - ✔✔Striping Mirroring Striping with distributed party Striping with double-distributed party Striped mirrors Which of the following statements are true about the New PSU BIST? - ✔✔Ensure to disconnect the AC power cord from the PSU before starting thePSU BIST To start the PSU BIST: Plug in the AC power cord & note the LED lights status
