Download Dell Client Foundations Assessment Exam 2025: Q&A on BIOS, Hardware, and Support and more Exams Customer Relationship Management (CRM) in PDF only on Docsity!
Dell Client Foundations Assessment Exam 2025 |
Dell Product Lines | Client Solutions Architecture |
Hardware Configurations | Service and Support
Options
What should a user do to preserve BIOS settings before recovering the system? --- ------CORRECT ANSWER-----------------Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. How do you access BIOS or System Setup on Latitude portable systems without a keyboard? ---------CORRECT ANSWER-----------------Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? ---------CORRECT ANSWER----------------- Click Maintenance under BIOS Settings - > Select BIOS Recovery - > Check BIOS Auto Recovery - > Click Apply - > Exit T/F: Dell notebook product ranges include Inspiron, Latitude,Vostro, XPS, and G series (Inspiron Gaming) ---------CORRECT ANSWER-----------------True
Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? ---------CORRECT ANSWER-----------------Use the up and down arrow keys to select on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? ---------CORRECT ANSWER----------------- Vostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). ---------CORRECT ANSWER-----------------Activate the system devices Test the system devices Identify the system devices Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. ---------CORRECT ANSWER----------------- MemRx
Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? ---------CORRECT ANSWER------ -----------Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. ---------CORRECT ANSWER------------- ----True Choose all that apply: Which of the following items are that are not affected by the RTC reset. ---------CORRECT ANSWER-----------------System Password Service Tag Asset Tag Admin Password
Ownership Tag What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? ---------CORRECT ANSWER-----------------Below 40 C T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? ---------CORRECT ANSWER-----------------True What is the basic naming guideline followed by all commercial products? --------- CORRECT ANSWER-----------------Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? --------- CORRECT ANSWER-----------------Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation
Choose all that apply: Identify different types of memory modules. --------- CORRECT ANSWER-----------------DDR DDR3 Memory DDR DDR3L Memory DDR4 Memory Choose all that apply: What is correct about Intel Optane Memory? --------- CORRECT ANSWER-----------------It pairs with memory and storage into one virtual drive visible to the OS It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? ---------CORRECT ANSWER-----------------Basic Premium Support
ProSupport Plus Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. ---------CORRECT ANSWER-----------------True Which of the following is the correct way to trigger BIOS Recovery 2? --------- CORRECT ANSWER-----------------For desktop platform, turn on the PC and hold down "CTRL + Esc" key. Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. ---------CORRECT ANSWER----------------- Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. ---------CORRECT ANSWER- ----------------Tablets
Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? ---------CORRECT ANSWER-----------------Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. ---------CORRECT ANSWER-----------------True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? ---------CORRECT ANSWER-----------------Recovery image from the external USB key How will the Dell Command Utility Update help Customers? ---------CORRECT ANSWER-----------------Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. --------- CORRECT ANSWER-----------------False
If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? ---------CORRECT ANSWER-----------------Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. --------- CORRECT ANSWER-----------------If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? ---------CORRECT ANSWER-----------------BIOS Auto- Recovery is an automatic recovery process occurred if BIOS image integrity is
T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. ------ ---CORRECT ANSWER-----------------True To preserve BIOS settings before recovering it, user need to _________. --------- CORRECT ANSWER-----------------Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? ---------CORRECT ANSWER-------------
- ---Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? ---------CORRECT ANSWER----------------- Click Maintenance under BIOS Settings - > Select BIOS Recovery - > Check BIOS Auto Recovery - > Click Apply - > Exit T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. ---------CORRECT ANSWER-----------------True Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? ---------CORRECT ANSWER-----------------Use the up and down arrow keys to select on the menu and press the Enter key
Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? ---------CORRECT ANSWER----------------- Vostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). ---------CORRECT ANSWER-----------------Activate the system devices Test the system devices Identify the system devices Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. ---------CORRECT ANSWER----------------- MemRx T/F: After a System Board replacement, a field technician can input the service tag only once. ---------CORRECT ANSWER-----------------True
Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? ---------CORRECT ANSWER------ -----------Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. ---------CORRECT ANSWER------------- ----True Choose all that apply: Which of the following items are that are not affected by the RTC reset. ---------CORRECT ANSWER-----------------System Password Service Tag Asset Tag
Admin Password Ownership Tag What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? ---------CORRECT ANSWER-----------------Below 40 C T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? ---------CORRECT ANSWER-----------------True What is the basic naming guideline followed by all commercial products? --------- CORRECT ANSWER-----------------Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? --------- CORRECT ANSWER-----------------Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation
Choose all that apply: Identify different types of memory modules. --------- CORRECT ANSWER-----------------DDR DDR3 Memory DDR DDR3L Memory DDR4 Memory Choose all that apply: What is correct about Intel Optane Memory? --------- CORRECT ANSWER-----------------It pairs with memory and storage into one virtual drive visible to the OS It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? ---------CORRECT ANSWER-----------------Basic
Premium Support ProSupport Plus Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. ---------CORRECT ANSWER-----------------True Which of the following is the correct way to trigger BIOS Recovery 2? --------- CORRECT ANSWER-----------------For desktop platform, turn on the PC and hold down "CTRL + Esc" key. How should the technician handle the PCBs while dismantling or repackaging them? ---------CORRECT ANSWER-----------------From the edges/sides Choose all that apply: To prevent CPU pings from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: ---------CORRECT ANSWER-----------------ESD bag is used for repackaging.
