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Dell Client Foundations Exam (100 out of
100) Questions and Verified Answers
(GRADED A)
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? If BT Disabled label is present inside the bottom door or chassis. Which of the following is the correct way to trigger BIOS Recovery? For desktops, power on the system and hold down "CTRL + Esc" Key. Which of the following are the Pre-boot system diagnostics? (Select 2) SupportAssist | On-board Diagnostics & ePSA You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service tag? Input the service tag in the Service Menu (SMMM). How should the technicians handle the PCBs while dismantling or repackaging them? From the edges/sides only without touching any other area. For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard Drive' option? Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of the laptop in the model's name? 9 Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) 1 - Self-heal can be used to recover from a no POST / no Power / no Video situation. 2 - Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the system. 3 - When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc.... Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which section under the service manual will help you get the information about the Diagnostic LED behavior? Troubleshooting BIOS Recovery from Hard Drive option can be disabled in ____________. BIOS You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will you change? (Select 2) Change Boot Mode to UEFI Enable Secure Boot
If you are attending a service call and see faint white lines on the screen, which process will you initiate? LCD BIST How do you perform a Latitude Self-Heal Recovery? Unplug the AC adapter & remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea power --> Plug-in the AC adapter. What is the status of the power LED when a motherboard failure has occurred in Vostro 3710? Amber, white (2, 6) Identify the architecture of the Vostro 3520 that is assigned to you for a service call. Intel. Select the values required for online validation of an error code received during the pre-boot system diagnostics test. (Select 3) Service Tag Error Code Validation code Which of the following is true about Pre-Boot System Diagnostics? (Select 3) 1 - Pre-boot system Diagnostics tests your hardware without using the operating system. 2 - The diagnostics go through every detected hardware component and notifies the user of any errors.
3 - When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot System Diagnostics tests. What is BIOS Auto-Recovery? BIOS Auto-Recovery is an automatic recovery process occurring if BIOS image integrity has failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Which of these is a probable point of failure when troubleshooting monitor issues? (Select 2) Cables Monitor Which of the following are valid steps in launching ePSA diagnostics? (Select 2) 1 - Power on the system. Tap the F12 key when the Dell logo appears to access the one-time boot menu. 2 - Use the up and down arrow keys to select Diagnostics on the menu and press the Enter key. A chipset is a set of electronic components in an integrated circuit, which manages the data flow between the _____________, _____________ and _____________. (Select 3) Processor, Memory & Peripherals You are assigned to replace the display of an Inspiron 3521. Identify the correct display size of the laptop from the model's name. 15 inches
Which out of these is a probably point of failure for a no power issue in desktops? (Select 2) Power outlet PSU How do you access BIOS/System Setup using F12 method? (Select 2) 1 - Power on the system, when the Dell logo appears, tap the F12 key to access the one-time boot menu 2 - Select BIOS on the menu and press the Enter key What are the key functions of the SupportAssist for Home PCs? (Select 2) Identify the driver updates available for the system. Prevent security threats, monitor and detect hardware failures. Identify the RAID type that enables writing data across multiple hard drives and partitions each hard drive storage space into 64 KB stripes. RAID 0 _________________provides a quick option to temporarily disable the protection on the system drive for servicing Device Encryption
How do you access BIOS and System Setup on Latitude portable systems without a keyboard during service call? Press the power button and press the Volume Down button before the Dell logo is displayed You have reached the customer site to replace SSD. What will be your first logical step in attending this service call? Run ePSA or SupportAssist diagnostics To prevent CPU pins from bending or any damage to the motherboard, technicians must ensure that: (Select 2) ESD bag is used for repackaging CPU cover is placed back covering the CPU socket Select the steps involved in unpacking parts. (Select 2) 1 - Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. 2 - All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the LED code blinking pattern for this issue? 3, 1
