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Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. Tablets 2 - in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? F When to use RTC Reset? To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard drive is detected? Go to BIOS When would you run the RMA Shim tool on a Chromebook? In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? Recovery image from the external USB key How will the Dell Command Utility Update help Customers?
BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? The systemboard jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in ______. BIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. True Which is the easiest way to verify the functionality of system board? By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. True
To preserve BIOS settings before recovering it, user need to _________. Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System? Press the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? Click Maintenance under BIOS Settings - > Select BIOS Recovery - > Check BIOS Auto Recovery - > Click Apply - > Exit T/F: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. True Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? Use the up and down arrow keys to select on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? Vostro
Choose all that apply: Which of the following platforms uses both Key and Button Sequence Trigger? Convertible Platform Detachable Platform Choose all that apply: PC Doctor USB solution offers: DOS Test Individual Diagnostics Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. True
Choose all that apply: Which of the following items are that are not affected by the RTC reset. System Password Service Tag Asset Tag Admin Password Ownership Tag What are the ideal temperatures of the CPU and GPU in their ideal state after applying the thermal solutions? Below 40 C T/F: After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD information and install the Chrome OS? True What is the basic naming guideline followed by all commercial products? Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? Lower Latency
T/F: FastBoot is the Pre-Boot environment of Android that starts before Android. True Choose all that apply: Identify different types of memory modules. DDR DDR3 Memory DDR DDR3L Memory DDR4 Memory Choose all that apply: What is correct about Intel Optane Memory? It pairs with memory and storage into one virtual drive visible to the OS It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? Basic Premium Support ProSupport Plus
Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. True Which of the following is the correct way to trigger BIOS Recovery 2? For desktop platform, turn on the PC and hold down "CTRL + Esc" key. How should the technician handle the PCBs while dismantling or repackaging them? From the edges/sides Choose all that apply: To prevent CPU pings from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that: ESD bag is used for repackaging. ZIF Socket T cover is placed back covering the CPU socket. When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? If BT Disabled label is present inside the bottom door or chassis.
What is Thermal grease? Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor and Heatsink. How do you perform a Latitude Self-Heal Recovery? Unplug the AC adapter & remove primary battery - > Disconnect coin-cell (CMOS) battery - > Release the flea power - > Plug-in the AC adapter The LCD has passed the BIST, but there is still a video problem. What other components should be checked and in what order? LCD cable, inverter board, system board
