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Dell Tech Certification Exam: Questions and Answers for System Troubleshooting, Exams of Computer Science

Manhattan School of Computer Technology Computer Science

A collection of questions and answers related to dell tech certification exam, focusing on system troubleshooting and hardware components. It covers topics such as bios settings, troubleshooting steps for common issues, and understanding the functionality of various hardware components. Useful for individuals preparing for dell tech certification exams or those seeking to enhance their knowledge of dell systems.

Typology: Exams

2024/2025

Available from 02/06/2025

ProfGoodluck 🇺🇸

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Dell Tech Certification Exam (Latest Update)

Questions and Verified Elaborations (100 out of 100)

If the system is not booting into the operating system, how can you check if the hard drive is detected?

- The HDD indicator light or LED

- From within the Windows (or other) operating system

- Go to BIOS

- Open the Chassis and Check

Right answer:

- Go to BIOS

What does Factory Data Reset do on Dell Venue Tablet?

- Will erase all personal data and downloaded applications on the Tablet

- Resets the hardware, personal data and applications are not affected

-Will allow you to restore the Tablet to an earlier date

-Erases only personal data, all downloaded applications will remain intact

Correct answer:

- Will erase all personal data and downloaded applications on the Tablet

Partial preview of the text

Download Dell Tech Certification Exam: Questions and Answers for System Troubleshooting and more Exams Computer Science in PDF only on Docsity!

Dell Tech Certification Exam (Latest Update)

Questions and Verified Elaborations (100 out of 100)

If the system is not booting into the operating system, how can you check if the hard drive is detected?

The HDD indicator light or LED
From within the Windows (or other) operating system
Go to BIOS
Open the Chassis and Check Right answer:
Go to BIOS What does Factory Data Reset do on Dell Venue Tablet?
Will erase all personal data and downloaded applications on the Tablet
Resets the hardware, personal data and applications are not affected
Will allow you to restore the Tablet to an earlier date
Erases only personal data, all downloaded applications will remain intact Correct answer:
Will erase all personal data and downloaded applications on the Tablet

State True or False: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) Statement is:

True Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
The systemboard jumper is at CMOS_CLR state
The systemboard jumper is at SERVICE_MODE state
The systemboard is faulty
THe systemboard jumper is at PASSWORD-CLR state Correct Answer:
The systemboard jumper is at SERVICE_MODE state Choose all that Apply: Which of the following statements are true about the New PSU BIST?
During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly

Connect System to an AC POwer => Keep the system in a power off state => Press & hold the power button for 25 seconds => Release the power button to initiate RTC reset Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the OS?
PAID
My Dell
PC Doctor
ePSA Correct Answer:
ePSA State True or False: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support Correct Answer:
True State True or False:

After a System Board replacement, a field technician can input the service tag value only once Correct Answer:

True How should the technicians handle the PCBs while dismantling or repackaging them?
From the edge / sides
From the surface
From the bottom
By the neck Correct Answer:
From the edge / sides Choose all that Apply: Which of the following platform uses both Key and Button Sequence Trigger? Select the correct responses and click Submit.
Convertible Platform
Desktop
Detachable Platform

None of the above Correct Answer:
Double Fault Choose all that Apply: What are the key functions of BIOS (Basic Input / output System)
Shutdown the system devices
Identify the devices
Halt the system devices
Test the system devices
Activate the system devices Correct Answer:
Identify the system devices
Test the system devices
Activate the system devices What is Thermal grease?

None of these answers are correct
Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & Heatsink
Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & System board
Thermal grease is an adhesive liquid used to fix small parts on the System board Correct Answer:
Thermal grease is a substance use to manage better heat conduction between two surfaces such as Processor & Heatsink How will the Dell Command Utility Update help Customers?
Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system for a system and also helps to download and install the updates
Dell Command Utility Update will check online for the latest Dell Application updates for a system and also helps to download and install the updates
Dell Command Utility Update will downgrade the BIOS by downloading and installing a lower version to fix BIOS issues
Dell Command Utility update will check online for the latest Operating System drivers and Dell Application updates for a system and also helps to download and install the updates Correct Answer:

Use the up and down arrow keys to select < Diagnostics > on the menu and press the Enter key Correct Answer:
Power up the system and press the F12 key multiple times during the boot process to to to the Boot menu
Use the up and down arrow keys to select < Diagnostics > on the menu and press the Enter key How do you enable BIOS Auto-Recovery?
Click Maintenance under BIOS Settings => Select BIOS Recovery => Check BIOS Auto Recovery => Click Apply => Exit
Click Maintenance under BIOS Settings => Select BIOS Recovery => Uncheck BIOS Recovery from Hard Drive => Click Apply => Exit
Power on system => Press and hold down Esc + Ctrl
Click Maintenance under BIOS Settings => Select BIOS Recovery => Uncheck BIOS Recovery from Hard Drive => Check BIOS Auto Recovery => Click Apply => Exit Correct Answer:
Click Maintenance under BIOS Settings => Select BIOS Recovery => Check BIOS Auto Recovery => Click Apply => Exit When would you run the RMA Shim tool on a Chromebook?

Run the RMA Shim tool every time a part is replaced
In the event of hard drive replacement
In the event of system board replacement
You didn't have to run the RMA Shim tool at any time Correct Answer:
In the event of system board replacement Choose all that Apply: You are servicing a Dell^TM Inspiron^TM 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What troubleshooting steps you will follow before replacing the LCD Assembly?
If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality.
Initiate BIOS Recovery via by pressing Ctrl + Esc keys upon powering on the system
Run ePSA, but press Esc to stop testing and regain control of the cursor Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem.
Replacing the LCD Assembly without conducting any troubleshooting Correct Answer:

Check the PSU Built in Self-test test button Correct Answer: By removing the memory module Which key is used to access the one time boot menu while restarting the computer?
F
F
F
F Correct Answer:
F How will you initiate ePSA in a Dell System?
Press F12 to enter one time boot menu and then select diagnostics
By pressing on F
By pressing power and D button
Boot to an external USB key that has ePSA

Correct Answer:

Press F12 to enter one time boot menu and then select diagnostics Choose all that Apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part?
Capture the fault exhibited by running Diagnostics indication, check for Error Codes and check BIOS settings
Reseat parts and cables
Replace the suspected failed part immediately
Re-run diagnostic sequences with removal of individual parts to isolate issue Correct Answer:
Capture the fault exhibited by running Diagnostics indication, check for Error Codes and check BIOS settings
Reseat parts and cables
Re-run diagnostic sequences with removal of individual parts to isolate issue When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?

Choose all that Apply: To prevent CPU pings from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that:

ZIF Socket T cover is placed back covering the CPU socket
Plastic bag is used for repackaging
No special protection required
ESD bag is used for repackaging Correct Answer:
ZIF Socket T cover is placed back covering the CPU socket
ESD bag is used for repackaging State True or False: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. Correct Answer:
True State True or False:

M.2 is data transfer protocol while NVMe is a form factor Correct Answer:

False Which of the following is the correct way to trigger BIOS Recovery 2? Select the correct option and click Submit
For desktop platform, turn on the PC and hold down "CTRL + ALT + DEL" Key
For desktop platform, turn on the PC and hold down "CTRL + Esc" Key
For desktop platform, turn on the PC and keep tapping on the key F
For desktop platform, turn on the PC and keep tapping on the key F Correct Answer:
For desktop platform, turn on the PC and hold down "CTRL + Esc" Key What is the status of power LED when a system board failure has occurred?
Solid
Blinking (1,3)
Blinking (2,6)

- DDR

- DD

Correct Answer:

DDR3 Memory
DDR4 Memory
DDR
DDR3L Memory
DDR Choose all that apply: PC Doctor USB solution offers:
DOS Test
WIndows Test
Backup and Restore
Individual Diagnostics Correct Answer:

DOS Test
Windows Test
Individual Diagnostics Choose all that Apply: Which of the following items that are not affected by the RTC reset.
Secure Boot Enable
Ownership Tag
The Boot List
Enable Legacy Option ROMs
Assett Tag
Admin Password
Service Tag
System Password Correct Answer:
Ownership Tag

Dell Tech Certification Exam: Questions and Answers for System Troubleshooting, Exams of Computer Science

Related documents

Partial preview of the text

Download Dell Tech Certification Exam: Questions and Answers for System Troubleshooting and more Exams Computer Science in PDF only on Docsity!

Dell Tech Certification Exam (Latest Update)

Questions and Verified Elaborations (100 out of 100)

- DDR

- DD