Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
A comprehensive overview of aircraft foundations for delta airlines flight attendants. It covers essential information about aircraft types, emergency equipment, cabin layout, passenger service, and safety procedures. Organized in a question-and-answer format, making it easy to navigate and understand. It is a valuable resource for flight attendants seeking to enhance their knowledge and skills.
Typology: Exams
1 / 36
This page cannot be seen from the preview
Don't miss anything!
Strive for 5 ✔✔S: Smile warmly & genuinely
T: Timely & appropriate information
R: Responsive in a helpful way
I: Image is professional
V: Visible & available
E: Every customer, every time
Where are Delta bases located? ✔✔1. Atlanta (ATL)
Where are Delta bases located? ✔✔
Where are delta's seasonal bases? ✔✔
How many types of aircraft are in Delta's fleet? What are they? ✔✔8 types:
B
B
B
4)B
A
A319/320/
A
A
Where can you find all aircraft information? ✔✔Chapter 7 of the OBM
Where can an interphone always be found? ✔✔1L jumpseats
(& at select locations throughout different aircrafts)
Which panel allows you to control cabin lighting? ✔✔The flight attendant panel
How many different types of control panels are there? ✔✔1) FAP
AAP (additional attendant panel): Similar to FAPs but without as many control functions. Only located on select aircraft.
AIP (attendant indication panel): Provide emergency communication and system information.
IFE (in flight entertainment) control panels
What are the seat classes on narrow-body (domestic) flights? ✔✔First Class, Comfort +, Main Cabin, Basic Main
What are the seat classes on international flights? ✔✔Delta One, Delta Premium Select, Delta Comfort +, Main Cabin
What does PED stand for? ✔✔Personal Electronic Device
Where can PED outlets be found for customer use? ✔✔On all aircraft in the forward and main cabins
What is a PSU panel, where is it located, and what does it contain? ✔✔The passenger service unit contains:
Passenger service and reading lights
FA call button
Passenger air vents
Compartment with oxygen masks
When piggy-backing with two carts, FAs should remain no more than _____ rows apart. ✔✔3- rows apart
What are the two types of overhead bins? ✔✔Pivot and standard
Delta offers complimentary IFE to _____. ✔✔Every customer. If there isn't a seat back screen, IFE can be accessed on Delta Wi-Fi.
List the aircraft Wi-Fi options. ✔✔1) ATG 4
KU
2KU
ATG 4 ✔✔* Most basic.
Ground-based & uses cell towers so wifi may be lost if flying over water.
Only available over 10,000 feet.
KU ✔✔*Middle level
2KU ✔✔* Highest bandwith
Where can PED power switches be found? ✔✔Near the FAP & IFE control panel.
The PED power button must remain on.
Which power outlets should never be used? ✔✔Those located on the walls of the aircraft.
These outlets are 110 volts/400 hertz and will cause PED overheating & in-flight fires.
What kind of galleys are on Delta aircraft? ✔✔Wet & dry galleys
What are dry galleys used for? ✔✔To store carts and carriers that don't need refrigeration
Wet galleys include _____________. ✔✔Water spigots and shutoff valves.
What symbol in the aircraft cabin layout indicates the number and location of galleys? ✔✔fork and knife symbol
When should you avoid pouring liquid down the galley drain? ✔✔When parked at the gate.
** Water heats up as it goes down the pipes and can hurt workers underneath plane.
The oxygen delivery system in the cabin is _________. ✔✔Chemically generated
(The system is activated for the entire seat set once one mask is fully deployed from the PSU)
There is an extra oxygen mask at each ___________________. ✔✔Seat set
How long does emergency oxygen last? ✔✔12-22 minutes
How many oxygen masks are located in each lavatory? ✔✔ 2
Where can oxygen rich air be found? ✔✔Below 14,000 feet
PSU Manual Release Tool ✔✔Used to open PSU compartments that did not open during a decompression.
What kind of emergency exits can be found on Delta aircraft? ✔✔Door, window, and tailcone
What is the first step to operating an emergency DOOR or tailcone exit. ✔✔Stop, think, and locate the girt bar.
What is the first step to operating an emergency WINDOW exit? ✔✔Assess conditions inside and outside of the aircraft.
How can you identify passenger exit rows on an aircraft map? ✔✔They are always outlined in orange
What does the green running man indicate? ✔✔An exit.
In the event of an emergency, how will the flight deck exit the aircraft? ✔✔1) Flight deck door
Delta Airlines accountable items ✔✔1) Passport
ID
Skypro
Watch
Cabin Access Key
Updated OBM/AH files
Uniform compliant face mask
Standards of Performance (4) ✔✔SCTP
Safety
Customer Service
Teamwork
Professionalism
First Point of Contact ✔✔Service tool onboard aircraft. Located in GST App. 1 FPOC per customer per flight.
Manifesting must be done in _______ app. ✔✔The GST app. Sales is just used to charge card.
If requested, the FA Certificate of Demonstrated Proficiency must be presented within ______ if requested by the NTSB or another federal agency. ✔✔15 days
What are Delta's core values? ✔✔1) Servant Leadership: Care for community, customers, and each other.
Integrity: Always keep your deals.
Honesty: Always tell the truth.
Respect: Don't hurt anyone.
Perseverance: Try harder than your competitors -- never give up.
CRM skills ✔✔(PSWCCD)
2)Situational Awareness
Workload Management
Crew Coordination
Communication
Decision Making
Bottles and cans should be placed ______ during clearance (clean up) procedures. ✔✔In recycling bags
First class service should begin no later than _______ after departure. ✔✔15 minutes
Service in the main cabin (main & comfort +) should begin no later than _____ minutes after departure. ✔✔20 minutes
FAs should walk through the cabin every _________. ✔✔10-15 minutes
Where can flight attendants share feedback from the flight or document notable happenings? ✔✔In FACTS
List the factors that act on a plane. ✔✔1) Thrust
Lift
Drag
Weight
Which app allows you to communicate with other teams (e.g. IFS to ground crew)? ✔✔Flight Family
________ is all of the things we do for our customers, _________ is how we make them feel. ✔✔1) Service
Brand Promise ✔✔Delta enables the pursuit of opportunity.
Levels of energy ✔✔Level 1- coffee talk chat
Level 2- office presentation
Level 3- famous speech or TEDx talk (the level that should be used for PAs).
What can be found in the OBSS? ✔✔Service instructions, North American Service Mileage Overview (mileage quick overview), detailed service summary (aircraft-specific/detailed service info)
Phases of Flight (overview) ✔✔Takeoff, climb, cruise, descent, and landing
What dictates how FAs manifest on domestic flights? ✔✔The flight number.
Odd #: back to front
Even #: front to back
What is offered in comfort + but not in main? ✔✔1) Delta studio earbuds
The Delta Reserve Amex provides which benefits to flyers? ✔✔Skyclub access & priority boarding
LEAP model ✔✔L: Listen
E: Empathize
A: Acknowledge
P: Propose a way forward
Which document would you use to review service standards that apply to SPECIFIC flights? ✔✔Detailed service checklist (found in content locker)
What is the food service receipt (FSR)? ✔✔A resource to ensure all catering supplies have been loaded into the aircraft.
What amenities are given to the first class cabin (domestic)? ✔✔1. Priority boarding
Net Promoter Score (NPS) ✔✔A metric that companies use to measure the willingness of customers to recommend a company's products or services to others.
How is NPS calculated? ✔✔%promoters - %detractors
5: Promoter
4: Passives
1, 2, & 3: Detractors
