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Delta Flight Attendant Interview
Questions with Complete Solutions
How do you define exceptional customer service? ✔✔Great customer service is having thorough
knowledge and experience of one's field in order to best help and serve a customer. In order to do this, the employee must put their selves aside and choose to listen and value the person in from of them more than themselves and attend to their needs in the best and most timely manner. I want to always aim to meet and surpass expectations every time.
Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?
✔✔customer confused/upset due to language barrier, took charge and spoke with her myself and
made exception in a refund policy knowing that it was possible that I may have to cover the cost myself but that the issue at hand was not the customer's fault. I wanted to value their experience over the temporary frustration it may cause in the office knowing that honoring the customer will bring them back in the future in turn growing the business even more.
Tell us about a time when you had to work with someone with a difficult personality. What made
this person difficult and how did you handle it? What were the results? ✔✔negative, complainer,
disrespectful. try to give positive insight and perspective, act in example
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
✔✔While working in a small snow cone shack there was a time when we had a busy day and ran
out of ice cream for what we call snow shakes. We had 3 customers in a row order a snow shake and I did not want to continue to turn them down. While asking my coworker to take care of the rest of the line and asking the customers to wait a minute, I ran to the grocery store next door and got a couple tubs of ice cream and ran back. I was able to fulfill the needs/wants of the customers quickly.
Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?
✔✔There have been multiple times in school group projects where members in the group either
don't do anything at all or wait until the last minute to finish their part of the project causing us to not be fully prepared for our presentation or due date. During these situations I have had to look at the bigger picture and realize that rather than getting frustrated and waiting it out, it is better to fully prepare myself and make sure everything is in place just in case others do not follow through with their responsibilities. I have learned that when working in a team it is inportant to encourage my team and spur them on to continue well but also to treat the work like it is all my own work and be diligent to complete with excellency whatever task it is we have been given.
Why Delta? ✔✔I'm currently looking for a career to continue in and grow in long term and want
to be apart of a company that I know I would be proud to represent well. I have been researching multiple airlines and have be impressed with the reviews on how not only professional but also caring the employees of Delta are. I love a fast passed environment that gives me a variety of people to work with and for everyday. I want face to face interaction and to work in a place where I held to a high standard in the way that I talk and serve others and I know from experience as a passenger that Delta is just that. I have grown up living in and visiting many other countries and have an awareness and respect for cultures that I think is extremely important to have when working with people from so many different backgrounds. I know that Delta is a place where some of my natural strengths will flourish but also a place where I will be challenged to grow in and better in the other areas. I have a lot to learn but am confident that I am able to work hard and learn quickly as a go along. I want to be apart of the Delta Difference and strive to reach higher goals everyday.
What was a time you did something against your companies rules? What did you do and why
and what was the outcome? ✔✔
Ladies and gentlemen, on behalf of our captain and the rest of the crew. I'd like to welcome you about to Delta airline flight 1978, with nonstop service to Santiago, Dominican Republic.
✔✔Señoras y señores, en nombre de nuestro capitán y el resto de la tripulación, les damos la
bienvenida a bordo del vuelo 1978 de la aerolínea Delta con defina a Santiago, República Dominicana.
The approximate flight time will be three hours and forty-two minutes. We look forward to
insuring this journey with us today is as pleasant and carefree as possible. ✔✔El tiempo de vuelo
estimado será aproximadamente tres horas y cuarenta y dos minutos. Esperamos que, con nuestra colaboración, este viaje de hoy sea lo más agradable y placentero posible.
The captain has turned on the fasten seat belt sign. If you haven't already done so, we ask that
you stow you carry-on luggage underneath the seat in front of you or in an overhead bin. ✔✔El
capitan ha activado el dispositivo de cinturón de seguridad. Le rogamos que, si aún no lo ha hecho, coloque su equipaje de mano debajo del asiento delantero o en el compartimiento superior.
Runway ✔✔La pista
Landing ✔✔Aterrizaje
Fasten your seatbelt ✔✔Abroche su sinturón
