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Delta interview questions and answers
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If you were part of a crew and your co-workers were loudly gossiping in flight and passengers could hear them, what would you do? ✔✔I would pull my coworkers to the side and remind
them that we are representative of Delta and if I am able to hear them I'm sure customers are able to hear them
What would you do if you showed up for a flight and realized your uniform was not in
compliance with company policy? ✔✔Typically I always arrive early so if I had time before I was required to check in I would try to locate what i needed at a store in the area to correct that situation. If that was not a possibility i would possibly inquire if one of my fellow FAs had something that would meet the criteria of Delta if I not I would inform my supervisor and let her know I will correct it as soon as possible.
When you have been asked to compromise your values or ethics and how did you handle it?
✔✔I am currently in sales and have been for about five years the and work 100% commission so
each day there is the temptaTatian to exaggerate what a product can do however I strongly believe that what you put out there will come back to you. Both good and bad, this is a major reason I want to work for Delta because I see that they have the same philosophy for their employees treat them well has resulted in them having the best workforce out in the airline industry and have set the standards of excellence.
S) As i was leaving late one afternoon from work i noticed a co-worker carrying several bags out with him that we had been giving to our guests that where very nice bags. When he spotted me he offered me some of the bags.
T) i knew that these bags were no just giving out to our salesman and my suspicion was we was stealing, However i need to confirm that and make sure he was aware of the actions he was taking.
A) So i asked where he got them and he told me they were free and the company just left them out for anyone to take for advertisement. I know this was not the case so i informed him that the sales manager had informed us that these bags were exclusively for our new owners and if he was to leave with them im sure i would not be the only one that saw him leave with these bags, and im sure management would consider it stealing, Now im not going to prevent you from taking these if you feel certain they are free to anyone however because i need to know my conscience in clean ill need to bring it up to our supervision if he did plan to take them.
R) was he decided he would rather wait and get confirmation, the next day both him and me approached the manager and confirmed the bags were indeed for the guest and was told if he had left property with the bags due to many bags had come up missing our security was kee
situation and that I would be filling out a report and they may want to step forward and report themselves before that does get filed
How do you handle a situation when you realize a passenger has had to much alcohol and is requesting more? ✔✔I'm sorry sir but you've met her limit so I can get you a soda if you like.
Why do you want to be a flight attendant for Delta? ✔✔Because the variety that this job would
offer. Life is too short to do the same thing everyday. I've discovered I received the most joy meeting new people going new places connecting with people whenever and wherever I go and this would be the perfect way to make a difference in the world while enabling need to be part of a valuable team and make a difference. I enjoy life most when tommorrow always has something new in store.
what is your current job position? What do you like best or least about your current job?
✔✔What I like best about my job now is meeting new people every day from all over the world
every day is a little bit different.
The thing that I like least about my position is that it's always in the same place it's always the same hours Im excited about being outside the norm of an 8 to 5 job
What would you say is your best quality? ✔✔What is unique about me is my ablitiy to
empathize with guest and build trust quickly which in turn allows me to get to problems quickly and help resolved those issues, always trying to keep the situation in a positive frame or redirecting towards a positive outcome.
What would you do if you pre-checked your aircraft and realized you were missing inventory or
catering? ✔✔I would immediately contact with my supervisor is or the chain of command going
up. If I'm the highest income and I would work to find where the interruption happened and follow company protocol
How would you respond to two passengers arguing over a reclined seat.? ✔✔First I would see if there's any available seats to make a switch with one of them where they might be more comfortable next I would if that was not available I would see if they would like to switch seats with each other if that would make the situation better first I would see if there's any available seats to make the switch with one of them where they might be more comfortable next I would if that was not available I would see if they would like to switch seats with each other if that would make the situation better I would ask if either had a suggestion that would be agreeable with both of them or if there's anything else they felt I could do to make the situation comfortable for both
Describle a difficult task and how you approached / handled it? ✔✔S) I had a family come into
my office recently that was very upsetting hesitated complaining and stirring up on the guests.
they can ship their items back home I would inform the passenger that there are some services that are available that they can ship their items back home I would offer to see if I could find another flight that would be able to accommodate his needs otherwise I'll need to check the bags and if you wanted to maintain this flight due to company policy only allows a certain number of checking bags
What would you do if a passenger was allowing their child to run up and down the aisles and
other passengers were complaining? ✔✔I would kneel down beside parents and be as discreet as
possible and let them know I was going to need to have them talk to their child about on remaining in his Cdue to being distractive other passengers as well as it is a safety issue.
Tell me about a time you persuaded someone to see your point of view or try something new. ✔✔I found it's always best to ask someone to explain their point of you first then repeat it back
to them to confirm if they agree with what I'm hearing then make a suggestion that would be more accommodating to the situation or my point you people tend to listen to you more once they feel you understand them
What would you do if the captain had turned on the fasten seatbelt sign, and a child was sleeping not the floor in front of the parents and they did not want to wake up the child and put home in a
seatbelt. ✔✔I would kneel down beside the parents inside and let them know their child is going
to have to be in a seatbelt due to safety concerns that children are frequently her if they're not in
restraints and we wouldn't want that to happen to their child as well it is it is the airlines policy due to that reason
Describe a time you initiated an improvement in your job? ✔✔Many coworkers were getting stressed because of long hours while other ones were on calling in sick due to they couldn't get time off so I'm I had a meeting with the supervisor where I put together a spreadsheet showing the number of days we were short on people as well as the number of days it some people were working and made a suggestion that we work with fewer days but a little bit longer hours on those days to provide for more rest
Tell us about a time you went out of your way to help someone? ✔✔The value of hospitality,
transcending the norm. With a unselfish intent.
S. There was a family staying with us that where combining a work trip with there dream trip to hawaii. The parents work commitments were causing tension throughout the family and was going to prevent the kids from being able to try surfing which was there dream.
T. I could see with a little help everything this family was hoping for could be accomplished , so i made the offer to change my plans and
about a lot of things and not very grateful for all the company offered to him so it made it a little more difficult for me because I like to stay positive all the time and look at the bright side or the positive side and be appreciative so i can influence customers in a possitive light but its more difficult when your own team members seem to be ungrateful. for that versus complaining about why th
Tell us about a time when you went above and beyond for a customer? ✔✔The value of
hospitality, transcending the norm. With a unselfish intent.
S. There was a family staying with us that where combining a work trip with there dream trip to hawaii. The parents work commitments were causing tension throughout the family and was going to prevent the kids from being able to try surfing which was there dream.
T. I could see with a little help everything this family was hoping for could be accomplished , so i made the offer to change my plans and
A. take the kids for a surfing lesson so the parents could finish there work as well as have a little extra time to enjoy a meal together which changed the family dynamic completely.
R. And what could have been a family blowout from what i could see was building stress throughout an otherwise deserving family i had the prevledge to help turn into an experience the family will never forget.
.
Tell us about a time when someone on the team didn't do their share of the responsibilties ✔✔I
guess the time when I feel like people don't do their share the responsibilities when someone calls in sick or on does not need a deadline.
Tell us about a time you had to deal with a dishonest co-worker ✔✔I was working late and I noticed that a coworker was taking some items that they shouldn't from the company I talked with him aside I put them aside and talk with him to make sure he was all find out his status to make sure he was aware that he was taking from stealing from the company and once it it was clear he was aware of that I give them the opportunity to turn himself into her manager and explain explain himself before I wrote a report to give them the chance to come forward but if he did not I would be reporting him as I would be filling out a report
What do you do if a passenger complains about a crying baby? ✔✔Discreetly have a go to the
parents of the child and ask if there's anything I can do to help that to help calm the child maybe some snacks or juice or something to play with if not maybe show them an area of the plane that if they'd like to walk around with the child once were the spaces he got signs were undone that
What have you learned in the past 5 years? ✔✔I've learned to listen closely to people and be able
to empathize with your situation to create a solution and possibly illuminate problems before the even occur by listening
Have you ever had a conflict with management or policy in a previous job? ✔✔I wouldn't say
I've had a conflict but I may not have always agreed with management but I think it's very important to as a team to lift those superiors up and work together whether you agree or disagree to achieve goals and get things done
Tell me about a time you went beyond normal for a customer. ✔✔A?
Tell us about a personal conflict and how you resolved it? ✔✔
Tell us about a professional conflict and how you resolved it? ✔✔A?
What do you do if the captain has turned on the fasten seatbelt sign, told everyone to sit. Including the f/a because of Severe turbulence and there is a passenger who has gotten up from
his seat? ✔✔I would remind the passenger that the captain has fasten the seatbelt sign and that
it's very it's not safe to be walking around that I need them to to return to their seats
Tell me about a time you dealt with an unfair or dishonest person? ✔✔S). Had someone at work
that I knew was taking food out of the refrigerator didn't necessarily belong to them had someone at work that I knew was taking food out of the refrigerator didn't necessarily belong to them
T)
At the conclusion thank the recruiter for his or her time. Reiterate that it would be a privilege to be part of the Delta team. Be sure to have and effective closure and leave a positive impression.
