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Tech in ‘21 2020 and 2021 were terrible years for most of us. But in that gloom, one industry received a phenomenal boost - technology. The world realized digitization is the route to resilience and business continuity. Do a little crystal gazing about technology in 21/22 a SEW Technology will define 2021/22 fd The future will belong to organizations that are experimental, agile, innovative and resilient — technology will be enabler Workforce productivity tools to achieve better collaboration amongst their employees no mater where they are. A new era of “Phygital” will emerge and people will be able to effortlessly move between the two. The heart of today’s DT is Al, Machine learning, Neural Networks, Deep learning, RPA, IloT, Ultra low power sensors and highspeed networks (5G), HPC etc. will be more prevalent, and cybersecurity will be a top priority. e-Com sales in India * While e-commerce sales spiked in the second half of 2020 after a lockdown-induced slump, India's online retail growth didn't match up to US and China. * Forrester Research estimates India online retail growth at 7-8% in the pandemic year. That compares with the near 20% growth seen in China and the US Your advice to Indian government and logic behind it? Digitization A shift from manual processes to digital processes Digitalization Creating a culture of using technology to run a business Digital Transformation The outcome of digitization and digitalization: an agile organization, ready to adapt to the rapid evolution of technology The 4 Main Areas of Digital Transformation Process Transformation. Business Model Transformation. Domain Transformation. Cultural/Organizational Transformation. Categories of IT? Different types of IT result in different kinds of organizational change when they are implemented Three categories of IT . 1. Function IT (FIT): IT that assists with the execution of tasks (Simulator, spreadsheets, statistical software etc.) 2. Network IT (NIT): IT that facilitates interactions (e-mail, instant messaging, wikis, blogs etc.) 3. Enterprise IT (EIT): IT that specifies business processes. (ERP, CRM and SCM etc.) Incredible scale advantages of the SMAC-stack powered Wikipedia. 20-year-old Wikipedia vs 253-year-old Encyclopedia Britannica Encyclopedia Britannica Wikipedia Year founded 1768 2001 Articles 65,000 4,086,999" Languages 1 271 Words 40 million 2 billion Updated Annually Real-time Mistakes per article 292 3.86 Cost $729 Free *"Wikipedia Statistics,” Wikipedia, Aug. 31, 2012, Source: Company reports The process by which the value chains go virtual. Significant displacement occurring as a result of the proper implementation of SMAC stack technologies. Industry Widget Winners Digit Winners Book retailing Borders Amazon Movie rentals Blockbuster Netflix Mobile phones Nokia Apple, Google pect got SMACed by new technology . a wave Online communication | AOL Facebook platform Photographs Kodak Flickr, Shutterfly Maps Rand McNally TomTom, Garmin, Google Today is not the digitization of products, but the digitization (and resulting virtualization) of entire business models. Application of SMAC in Financial Services Citi Citi Group * World’s leading Financial Services company with 200 million customer accounts and conducts business in more than 140 countries. * Technology/Tool Used — Social, Mobile, Analytics, and Cloud SMAC Changes done - 1.Connected with customer using Social Media (Facebook) 2.Enabled Mobile and Tablet banking that included features such as Mobile check deposit, text banking ete. 3.Used Citi Global Data Repository (GDR) to conduct analytics and create interactive dashboards. 4. Citibank built internal cloud using IBM Cloudburst enabling automated provisioning and internal chargeback capabilities. | Benefits - 1. Average card spend grew up to 8 times 2. Capitalized on mobile devices that most of the users were using. 3. Multi layered data that provided deep insights into user trends. 4. Citi slashed server provisioning time from 45 days to less than 20.uminutes, speeding development cycles and to put new features and enhancements rapidly. Evolutions of Digital Era Pre-digital era Digital era Post-digital era Highly centralized De ision making Management driven == Lack information - Support function PC's Semi-decentralized Highly decentralized Management driven, In collaboration with customer input with the customer More informed Highly informed Strategic function Business enabler Internet, mobility, Artificial intelligence, social media Machine Learning, loT Robotics, Augmented reality, SMAC, BYOD Enterprise of tomorrow We are entering post-digital era Value chains undergo transformation from widgets to digits SMAC stack will be leading business-technology enablers of the next decade Early adopters of SMAC stack would have a clear competitive edge 
