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CHAPTER 8
PROCESSING TRAVEL CLAIMS
0801 GENERAL
This chapter provides general guidance for the preparation, submission and processing of travel claims, and the forms used for travel.
- Disbursing Officer Responsibilities
A. Travel Payments. The disbursing officer is responsible for all travel payment operations.
B. Accuracy and Propriety of Payments. The disbursing officer is not responsible for preparation of the traveler’s voucher. If requested, however, disbursing office personnel may provide assistance and guidance. The disbursing officer, or if designated, the Certifying Officer is responsible for the accuracy and propriety of payments, ensuring the travel statements and vouchers are accurate and properly supported. The disbursing officer has direct control over the data review and document comparison before and after payment on submitted vouchers. The disbursing officer is not required to pay incomplete, improperly prepared, or doubtful claims.
C. Random Audits. The disbursing office will use random audits using statistical sampling techniques for prepayment examination of travel vouchers to support certification and payment. Random sample quality assurance reviews will be conducted at disbursing offices to provide assurance that travel vouchers are accurate and properly supported. Performance measures and procedures to track the progress of disbursing offices will be used to track the random audit process.
- Payment Method. Electronic Fund Transfer is the means by which a travel settlement is made within the Department. Checks may be used to make a travel payment as an exception. Supervisors may authorize check payment in limited situations where the traveler does not have access to an account at a financial institution that can receive EFT transmissions. Split-disbursement, which permits direct payment to the travel card contractor for charges incurred on the travel card and to the card holder for any residual amount, may be used where available.
- Adjustments of $10 or less. The traveler shall be paid all amounts due on the original settlement voucher. However, the disbursing officer is not required to make collections of $10 or less on a final settlement or on an overpayment that is subsequently detected. Conversely, supplemental payments for $10 or less shall be processed only when specifically requested by the traveler.
- Overpayments.^ When the disbursing officer detects an overpayment, in excess of $10, a letter of indebtedness shall be forwarded to the traveler for remittance. The traveler is required to pay the indebtedness within 30 days after the date of notification. If payment is not received within the 30 days, collection action shall be initiated as outlined in Volume 5 of this regulation.
- Over Advances. When the disbursing officer determines, upon settlement of the claim, that a traveler has received an excessive travel advance, the traveler is sent a letter of indebtedness and given the opportunity to immediately repay the excess advance. If the traveler does not repay the advance within the specified period, collection action shall be initiated as required by section 0303 of this volume.
- Customer Service Information. The^ disbursing^ officer^ should^ offer courteous customer service to all travelers and develop procedures to aid that effort. Recommend the following be considered:
A. Locally devised pamphlets;
B. Information sheets providing travel tips;
C. Travel information articles in installation or unit newspapers;
D. Articles in daily/weekly bulletins or notices;
E. Briefings at commander’s calls, organizational meetings, or similar functions.
- Income Taxation of Reimbursable TDY Allowances. The definition of TDY payments liable for taxation is found in the JFTR, chapter 2, part D and the JTR, chapter 4, part J. When, during the period contemplated by the orders at one location, the orders are extended to a period exceeding a year, the period subject to taxation will be measured from the date of the order directing the additional or extended duty. Additionally, the taxation is based on the intent of the original orders. If the original orders are for a period of a year or longer and the actual assignment is completed in less than a year, the entire period is subject to taxation. Form W-2 is issued for all entitlements received when TDY assignments are taxable.
0802 F O R M S
The following forms may be used by travelers to claim travel and transportation allowances:
- DD Form 1351 (Travel Voucher), a multiple use form;
- DD Form 1351-2 (Travel Voucher or Subvoucher), used by travelers to claim travel allowances for official travel performed and is for dependents’ travel and
A. Travelers, with the exception of lodging receipts, are no longer required to provide receipts for travel expenditures less than $75.00.
B. Travelers are not required to provide departure and arrival times On vouchers for trips in excess of 12 hours. Travelers will receive 75 per cent of the per diem rate on the first and last day of travel.
0804 SUBMISSION OF TRAVEL CLAIMS
- General. All claims must be submitted within 5 days of return to or arrival at the PDS. In the case of extended TDY, the traveler must submit a claim for each 30 day period. That claim must be submitted within 5 days after each 30 day period.
- TDY Claims. TDY travelers must complete and submit a travel voucher with travel orders, lodging receipts, and any other supporting documents. The following paragraphs identify the steps required by the travelers, AO, and the travel computation units, in order to process a TDY claim.
A. The traveler will:
- Prepare the travel claim voucher and attach original or legible copies of travel order, receipts, and or supporting documentation.
- Attach to the voucher the lodging receipt(s) and any other receipts for amounts greater than $75.00.
- Sign the travel claim voucher, ensuring that the signature is legible.
- Forward the original or send a facsimile copy of the travel claim voucher, appropriate receipts, and supporting documents to the AO, or when authorized by the AO, directly to the travel computation unit.
B. The AO must sign the travel voucher when the entitlement or the itinerary has changed. By signing the travel claim in block 22a or block 27, the AO approves the claim, to include after the fact approval of allowable reimbursable expenses and itinerary changes, if any, thereby negating the need for any amendments to the travel orders.
C. The office responsible for computing the travel claims will:
- Establish adequate internal controls to process travel claims.
- Notify traveler if travel claim vouchers are received which are incorrectly prepared or missing documentation and request corrected travel claims within two workdays.
- Notify submitting office/person if travel claims are received at the
wrong office for computation.
- Compute and determine travel entitlement and forward computed travel claim voucher and supporting documents to the disbursing office for payment or interface with the disbursing system for payment.
- PCS^ Claims.^ PCS claims are submitted directly to the disbursing or liaison office.
- Separatees or Retirees
A. A separatee or retired member, who has not received an advance, must forward his or her claim to the disbursing office responsible for their pay accounts prior to separation or retirement. The disbursing office will pay all claims submitted within a 1 year period of separation or retirement. The disbursing office servicing Marine Corps separatees or retirees will pay all claims submitted within a 60 day period of the month of separation or retirement. Claims received after the above stated periods will be forwarded to:
Army:
Navy:
Retirees, forward claims to:
DFAS-IN Attn: Director, Network Operations, Dept 3705 8899 E. 56th Street Indianapolis, IN 46249-
Separates, shall forward claims for settlement to the last permanent duty station.
DFAS-CO/LTP
P.O. Box 369015 Columbus, OH 43236-
Air Force: DFAS-DE/WSS 6760 E. Irvington Place Denver, CO 80279-
Marine Corps: DFAS-KC/FBJR 1500 E. Bannister Kansas City, MO 64197-
Navy: DFAS-CL/FMC Federal Office Bldg. 1240 E. 9th Street Cleveland, OH 44199
Air Force: DFAS-DE/FYC 6760 E. Irvington Place Denver, CO 80279-
Marine Corps: DFAS-KC/FBJR 1500 E. Bannister Rd. Kansas City, MO 64197-
- Travel Under Classified Orders. If classification of a TDY order is necessary, the special order must be classified, marked, and handled according to the applicable DoD Component security regulation. These classified orders should be distributed only to persons who have the proper clearance and that require a copy of the order. If an unclassified extract from a classified order furnishes enough information, it may be used to support the payment voucher. This will permit filing an unclassified travel voucher. For classified locations, the traveler must indicate in the itinerary of the travel claim the location by showing site 1, site 2, and so forth. If the disbursing officer can apply the per diem rate, the claim should be paid. However, if the disbursing officer does not have knowledge of the location or the traveler insists on showing the location, process the travel claim and documentation per component instructions.
0805 QUESTIONABLE CLAIMS
- Request for Advance Decision. A DoD disbursing officer or certifying officer may request, through the Per Diem, Travel and Transportation Allowance Committee, an advance decision by the Comptroller General on legal issues. Such officers are entitled to an advance decision on any questionable voucher presented for payment. The request is prepared and submitted as required in applicable Component directives, and addressed to the U. S. General Accounting Office, Payment Branch, Claims Group, Room 5446 (GCD), Washington, DC 20548. The first paragraph shall include a statement that the request is made under the authority of 31 U.S.C. 3529 (reference (h)). Submit the original and two copies to the DFAS Center which services the DoD Component that funds the travel order. Appropriate DFAS Centers are listed in section 0105.
A. Amounts More Than $100. The servicing DFAS Center reviews each request and contacts the disbursing officer to resolve any questions. Amounts for more than $ are referred to the Comptroller General The appropriate DFAS Center submits these requests to the PDTATAC through DFAS-HQ/F.
B. Amounts Less Than $100. The servicing DFAS Center reviews the case
and prepares a decision package for approval or disapproval of the claim by the Center director.
If a decision is rendered that the payment is proper, the original voucher is returned to the
disbursing officer for payment. The servicing DFAS Center includes a statement in the
transmittal letter that if the disbursing officer disagrees, the file may be returned for further
adjudication and possible submission to the General Accounting Office (GAO).
080502. Doubtful Travel Claims. If a traveler desires to contest a decision of the
disbursing officer concerning an entitlement determination, the disbursing officer will assist in
the submission of that claim. It is the traveler’s right to have his or her claim forwarded for
reconsideration. The disbursing officer has the responsibility of informing the traveler of this
right. To have a claim reconsidered, send a copy of the claim, letter of explanation from the
traveler, endorsement from approving official, and a letter of position from the disbursing officer
through the appropriate DFAS Center (section 0105), to the following address:
Claims involving travel of military members:
Defense Office of Hearings and Appeals
Claims Division
P. O. BOX 3656
Arlington, VA 22203
Claims involving travel arid relocation expenses of civilian employees:
General Services Administration
Board of Contract Appeals
18th and F Streets, NW
Washington, DC 20405
080503. Unions and Third-Party Review When the claimant is covered by a
collective bargaining agreement, neither the DoD, OPM, GSA, nor GAO have jurisdiction over
the claim unless the matter of that claim is explicitly excluded from grievance under the
agreement procedure.
0806 AO RESPONSIBILITY
080601. Determination of Travel. The AO is responsible for determining that
travel was performed as authorized.
080602. Submission of Voucher. The AO is responsible for the submission of the
travel voucher or the AO may authorize the traveler to submit the voucher directly to the
computation unit when the voucher does not require an AO signature.
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